At first, I was thrilled with this boutique hotel because it looked clean in the pictures and was very close to downtown. They also allowed us to check in early, which I appreciated.
However, once I got inside, I was disappointed. The bed was very low, the room was too dark, and the pillows had a foul smell that made it seem like they hadn’t been changed. The shower drain in the bathroom was clogged and drained very slowly.
The biggest disappointment happened when I lost my keys and looked under the bed—there was inches of dust built up underneath. Although they replaced the lost key without charging me, they did nothing about my repeated requests to have the area under the bed cleaned. I spoke to them multiple times, but no action was taken.