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Nuestras Raices - Hotel Museo Restaurante

3.0 star property
3-star hotel perfect for exploring San Cristóbal de las Casas

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Photo gallery for Nuestras Raices - Hotel Museo Restaurante

Courtyard
Breakfast, lunch, dinner served; Regional cuisine
Comfort Quadruple Room | Premium bedding, in-room safe, desk, iron/ironing board
Garden
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Diego de Mazariegos 43, Barrio de la Merced, San Cristóbal de las Casas, CHIS, 29240
  • Place, Amber Museum of Chiapas
    ‪1 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪5 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪7 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪119 min drive‬

Room options

View all photos for Comfort Double Room

Premium bedding, in-room safe, desk, iron/ironing board

Comfort Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Triple Room

Comfort Triple Room | Premium bedding, in-room safe, desk, iron/ironing board

Comfort Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Comfort Quadruple Room

Premium bedding, in-room safe, desk, iron/ironing board

Comfort Quadruple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

About the neighborhood

San Cristóbal de las Casas

Heart of San Cristóbal de las Casas.With a stay at this Barrio de La Merced hotel, you'll be steps from La Merced Church and Amber Museum of Chiapas. Regional Costume Museum and Plaza 31 de Marzo are also within half a mile (1 km).

What's nearby

  • Amber Museum of Chiapas - 1 min walk - 0.0 miles
  • Plaza 31 de Marzo - 5 min walk - 0.3 miles
  • Mesoamerican Museum of Jade - 5 min walk - 0.3 miles
  • San Cristóbal de las Casas Cathedral - 7 min walk - 0.4 miles
  • Santo Domingo Handicraft Market - 8 min walk - 0.5 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 73 min drive

Restaurants

  • ‪KALA-MAR - ‬3 min walk
  • ‪Tamales Regionales - ‬3 min walk
  • ‪La Faena Tacos•Parrilla•Bar - ‬3 min walk
  • ‪Toscano Café & Restaurante - ‬2 min walk
  • ‪Antojitos Carmelita - ‬1 min walk

About this property

Nuestras Raices - Hotel Museo Restaurante

3-star hotel perfect for exploring San Cristóbal de las Casas
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 4 meeting rooms.

WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Nuestras Raices - Hotel Museo Restaurante. An airport shuttle (available on request) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3-star San Cristóbal de las Casas hotel is smoke free.

  • 19 guestrooms or units
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Dining venue
Nuestras Raices - Hotel Museo Restaurante offers 19 accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:30 AM to 7:00 PM on request
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 110.20 to 150.80 for adults and MXN 110.20 to 150.80 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nuestras Raices - Hotel Museo Restaurante

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 110.20 to 150.80 for adults, and MXN 110.20 to 150.80 for children
  • Airport shuttle fee: MXN 1102 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Nuestras Raices-Hotel Museo Restaurante Hotel
Nuestras Raices Hotel Museo Restaurante
Nuestras Raices-Hotel Museo Restaurante Hotel
Nuestras Raices Hotel Museo Restaurante
Hotel Nuestras Raices-Hotel Museo Restaurante
Nuestras Raices - Hotel Museo Restaurante Hotel

Frequently asked questions

How close is Nuestras Raices - Hotel Museo Restaurante to the airport?

Nuestras Raices - Hotel Museo Restaurante is 48.2 mi (73-min drive) away from the Angel Albino Corzo Intl Airport (TGZ) airport, the closest popular airport to the property.

Does Nuestras Raices - Hotel Museo Restaurante have an airport shuttle?

Nuestras Raices - Hotel Museo Restaurante offers an airport shuttle from 7:30 AM to 7:00 PM, on request, for a charge of MXN 1102. per vehicle, one-way.

Does Nuestras Raices - Hotel Museo Restaurante offer free breakfast?

Free breakfast isn’t offered at Nuestras Raices - Hotel Museo Restaurante, but cooked-to-order breakfast is offered for a fee of between MXN 110.20 and 150.80 for adults, MXN 110.20 and 150.80 for children. It's available every day from 7 AM to noon.

Is there a casino at Nuestras Raices - Hotel Museo Restaurante?

No, there is no casino at this hotel.

What time is check-in at Nuestras Raices - Hotel Museo Restaurante?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Nuestras Raices - Hotel Museo Restaurante?

This hotel offers free self parking.

Does Nuestras Raices - Hotel Museo Restaurante have a pool?

Nuestras Raices - Hotel Museo Restaurante does not have a pool.

Does Nuestras Raices - Hotel Museo Restaurante have a restaurant?

Yes, there is a restaurant on site.

Does Nuestras Raices - Hotel Museo Restaurante have a spa?

There are no spa services available at this hotel.

How close is Nuestras Raices - Hotel Museo Restaurante to downtown San Cristóbal de las Casas?

Nuestras Raices - Hotel Museo Restaurante is 0.3 mi away from San Cristóbal de las Casas.

Nuestras Raices - Hotel Museo Restaurante Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 47 reviews
Rating 8 - Good. 14 out of 47 reviews
Rating 6 - Okay. 7 out of 47 reviews
Rating 4 - Poor. 2 out of 47 reviews
Rating 2 - Terrible. 0 out of 47 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Adriana Rubi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 4 nights in May 2024

10/10 Excellent

Rogelio, Newbury Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at the hotel and restaurant. All employees were friendly and helpful. Thank you!

8/10 Good

Amalia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We never got hot water in time
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020

6/10 Okay

Aldo M, San Diego, CA

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

2 nights in San Cristobal

The staff here manages I believe multiple hotels so I had a terrible experience checking in. They didn't have much of my booking details from Expedia. I ended up in the smallest and ONLY room available even for San Cristobal standards. The second night we were moved to a much better room but the overall experience was already damaged. The hotel overall is good but probably a little pricey for all the options around. I requested to speak to a manager but ours schedules never coincided...even filled out at their request an onsite review leaving my contact info. No one ever followed up.

6/10 Okay

Verified traveler

Liked: Cleanliness

Nice hotel

Hotel was nice for the price and employees were very attentive and friendly. Rooms were decent and charming. A little dated but nicely decorated. If you want modern, this not the hotel for you.

8/10 Good

Michael, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel choice for San Cristobal

Good room and all the better because it was so quiet. There are two buildings with guest rooms. The rooms in the restaurant are not where you want to stay. Book one the quiet rooms in the rear building. Better than most of the comparable options. Like almost all the others, cold at night due to absence of heat.

8/10 Good

Javier

Stayed 1 night in Aug 2025

6/10 Okay

Mariana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mejora la higiene de las camas

La ubicación es excelente está cerca del centro y la plaza pero mi niña y yo amanecimos con varios piketes.
Stayed 1 night in Jul 2025

10/10 Excellent

Mikel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Buena atención, limpieza y precio.
Stayed 1 night in Dec 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2024

6/10 Okay

Patricia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Había arañas en mi habitación y en la de mis sobrinos una vitrina con animales disecados, muy desagradable y triste que exhiban esas cosas
Stayed 1 night in Jul 2024

10/10 Excellent

Mauricio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Luis Abraham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La verdad esta horrible no por el lugr si no por la poca politica de sus empleados, externare las razones: No nos dieron opcion sobre el horario de alojamiento, ni tampoco nos solicitaron un taxi. Y tambien no llegaba el internet a la habitacion, es todo gracias por nada
Stayed 1 night in May 2024

10/10 Excellent

PERLA EDITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Yamil Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atención y un lugar cómodo y bonito
Stayed 2 nights in Jan 2024

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente

4/10 Poor

Marielba

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No me respetaron mi reservación en el hotel y me mandaron a otro de la misma cadena, justificándome que llego un grupo. Pero si uno hace la reserva es precisamente de tener algo seguro.
Stayed 1 night in Nov 2021

10/10 Excellent

Hever

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, muy limpio, muy buena atencion solo falta estacionamiento
Stayed 2 nights in Oct 2021