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Hotel Palacio de Moctezuma

3.5 star property
3.5-star hotel in Zona Centro

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Photo gallery for Hotel Palacio de Moctezuma

Lobby sitting area
City view from property
Reception
Garden
Fireplace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Av. Benito Juárez 16, Corner with Francisco León Street, San Cristóbal de las Casas, CHIS, 29200
  • Place, Santo Domingo Handicraft Market
    ‪2 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪3 min walk‬
  • Place, Plaza 31 de Marzo
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪90 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds | Desk, iron/ironing board, free WiFi, bed sheets

Standard Triple Room, Multiple Beds

  • 237 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)
  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

San Cristóbal de las Casas

Heart of San Cristóbal de las Casas.At this Zona Centro hotel, you'll be within a 5-minute walk of Foro Cultural Kinoki and Santo Domingo Handicraft Market. Café Museo Café and Church of San Nicolás are also within half a mile (1 km).

What's nearby

  • Santo Domingo Handicraft Market - 2 min walk - 0.1 miles
  • San Cristóbal de las Casas Cathedral - 3 min walk - 0.2 miles
  • Plaza 31 de Marzo - 3 min walk - 0.2 miles
  • Foro Cultural Kinoki - 3 min walk - 0.2 miles
  • Mesoamerican Museum of Jade - 5 min walk - 0.3 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 77 min drive

Restaurants

  • ‪El Tacoleto - ‬2 min walk
  • ‪Hamburguezas De San Francisco - ‬2 min walk
  • ‪El Caldero - ‬3 min walk
  • ‪Puro Mexicano Mezcalería - ‬1 min walk
  • ‪Pox Grill - ‬1 min walk

About this property

Hotel Palacio de Moctezuma

3.5-star hotel in Zona Centro
There's a restaurant on site. Public spaces have free WiFi. Hotel Palacio de Moctezuma also features tour/ticket assistance, a fireplace in the lobby, and a front-desk safe. Limited free parking is available on a first-come, first-served basis.

This 3.5-star San Cristóbal de las Casas hotel is smoke free.

  • 53 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Fireplace in lobby
  • Bellhop
  • No smoking on site
  • Dining venue
Hotel Palacio de Moctezuma offers 53 accommodations. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 8 spaces per unit)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 105 for adults and MXN 85 for children
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Sign language-capable staff
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 105 for adults and MXN 85 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Heating fee: MXN 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palacio De Moctezuma
Hotel palacio de Moctezuma Hotel
Hotel palacio de Moctezuma San Cristóbal de las Casas
Hotel palacio de Moctezuma Hotel San Cristóbal de las Casas

Frequently asked questions

How close is Hotel Palacio de Moctezuma to the airport?

Hotel Palacio de Moctezuma is 48.3 mi (77-min drive) away from the Angel Albino Corzo Intl Airport (TGZ) airport, the closest popular airport to the property.

Does Hotel Palacio de Moctezuma have an airport shuttle?

Airport shuttle services are not available at Hotel Palacio de Moctezuma.

Does Hotel Palacio de Moctezuma offer free breakfast?

Free breakfast isn’t provided at Hotel Palacio de Moctezuma, but cooked-to-order breakfast is offered for a fee of MXN 105 for adults and MXN 85 for children. It's available every day from 7:00 AM to 1:00 PM.

Is there a casino at Hotel Palacio de Moctezuma?

No, there is no casino at this hotel.

What time is check-in at Hotel Palacio de Moctezuma?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Hotel Palacio de Moctezuma?

This hotel offers free self parking.

Does Hotel Palacio de Moctezuma have a pool?

Hotel Palacio de Moctezuma does not have a pool.

Does Hotel Palacio de Moctezuma have a restaurant?

Hotel Palacio de Moctezuma is home to Restaurante Noche Buena, which features Mexican cuisine.

Does Hotel Palacio de Moctezuma have a spa?

There are no spa services available at this hotel.

How close is Hotel Palacio de Moctezuma to downtown San Cristóbal de las Casas?

Hotel Palacio de Moctezuma is 0.2 mi away from San Cristóbal de las Casas.

Hotel Palacio de Moctezuma Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 24 reviews
Rating 8 - Good. 4 out of 24 reviews
Rating 6 - Okay. 2 out of 24 reviews
Rating 4 - Poor. 0 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The employees are very helpful. They need to move the restaurant to the front of the property; it's very hidden.
Stayed 2 nights in Mar 2025

10/10 Excellent

mehida, creston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful
Stayed 2 nights in Jan 2025

10/10 Excellent

Magdalena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location, professional staff, clean, safe.
Stayed 7 nights in Jul 2024

10/10 Excellent

Tomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff.
Stayed 2 nights in Mar 2023

10/10 Excellent

Yunuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel cómodo, tiene lo necesario para descansar. Hay internet, TV en la habitación y está limpio. Único detalle; invitar a otros huéspedes y al personal de limpieza a disminuir el ruido que generan. Todo lo demás excelente.
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria Dolores

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Abraham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel se encuentra en una muy buena ubicación. Tienes el centro, restaurantes y tiendas a unos minutos caminando. El staff se portó increíble, nos recomendó lugares para comer y visitar. La habitación muy agradable, limpia y bonita.
Stayed 2 nights in Mar 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2025

10/10 Excellent

Juan Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Andrea

Traveled with group
Disliked: Cleanliness, property conditions & facilities
El baño estaba roto y tardaba en llegar el agua caliente
Stayed 5 nights in Oct 2024

10/10 Excellent

ROBERTO

Stayed 2 nights in Jun 2024

10/10 Excellent

Nelson Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi experiencia en el Hotel Palacio de Moctezuma fue excepcional desde el momento en que llegué. El personal de recepción fue amable y eficiente, asegurándose de que mi registro fuera rápido y sin problemas. Las instalaciones del hotel estaban impecables y bien mantenidas, lo que contribuyó a una estancia cómoda y relajante. El servicio en todo el hotel fue ejemplar, con el personal siempre dispuesto a ayudar y asegurarse de que todas mis necesidades fueran atendidas. Desde el personal de limpieza hasta el equipo de conserjería, todos mostraron un alto nivel de profesionalismo y hospitalidad. El punto destacado de mi estancia fue la experiencia gastronómica en el restaurante del hotel. La comida era deliciosa y preparada con ingredientes frescos y de alta calidad. El personal del restaurante era atento y conocedor, recomendando platos excepcionales y asegurándose de que cada comida fuera una experiencia memorable. mi estancia en el Hotel Palacio de Moctezuma fue verdaderamente memorable gracias al excelente servicio y la deliciosa comida ofrecida en su restaurante. Sin duda, volveré en mi próximo viaje y lo recomendaré a familiares y amigos. 😊❤️
Stayed 1 night in Mar 2024

8/10 Good

Irma Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo bien, la ubicacion excelente. El personal amable, el desayuno muy completo. Lo único malo fueron algunos huéspedes q tenían pláticas con voces muy fuertes alrededor de las 4am y no dejaban dormir.
Stayed 4 nights in Apr 2023

10/10 Excellent

Benigno

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bonito hotel tipo hacienda bonitos jardines los cuartos muy decorados con balcón súper recomendado, su personal muy amables desde meseros recepcionistas y los de limpieza todos muy amables

10/10 Excellent

OMA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el estilo colonial, la habitación que me tocó fue en la primera sección del hotel, donde realmente pude apreciar los detalles arquitectónicos de las estructuras antiguas, considero que el precio está excelente respecto a la calidad de los servicios, además de que me queda prácticamente cerca de todo. Mi desayuno exquisito, doña Mari siempre atenta.
Stayed 1 night in Oct 2022

10/10 Excellent

Carlos Enrique

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Realmente la ubicación nos gusto, muy segura las instalaciones, cuenta con estacionamiento la atención de lo mejor real mente super recomendable. todo nos gusto
Stayed 1 night in Sep 2022

10/10 Excellent

Carlos Enrique

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Realmente es una experiencia única, las instalaciones muy bonitas, el personal muy atento, rápido el acceso, cuentan con servicio de restaurante el cual es muy padre y la comida deliciosa, todo muy bien, lo recomiendo en su totalidad.
Stayed 1 night in Sep 2022

2/10 Terrible

Jaime

Traveled with family
Disliked: Staff & service
No respetaron las condiciones de la reservación, en vez de adoptar una posición de prestador de servicio dijo que era abogado y que lo denunciara si quería, que acudiera a Profeco, que hoteles.com era el responsable de mi reserva, que el hotel no se hacia responsable de las reservas hechas en hoteles.com, quien sabe que tipo de relación hay entre hoteles.com y el hotel porque en el establecimiento dijeron que ellos tenían otros datos,yo tengo mí reserva y es la que cuenta y debieron respetar y no lo hicieron, dieron el tipo de habitación que quisieron y negaron los desayunos, dijeron que me podía ir si quería pero ya tenían los datos de mí tarjeta así que hubieran hecho el cargo por nada por lo que decidí obtener algo aunque fuera lo que les diera su gana
Stayed 1 night in Mar 2022