6/10 Okay
Paula
Feb 26, 2025
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Poor Housekeeping
Our stay was good, staff was friendly, accommodating, and helpful. We had to change rooms as the first room was not very clean. The bathroom sink and counter looked like it had not been wiped clean, the tub had small bugs and hair in it, there was a used towel hanging over the shower rod, the floor as you come in the room had spots where the last guest spilt coffee, the carpet was not vacuumed, one bed looked like it had been slept and just re-made without changing the sheets, the other bed had hair in it.
The second room had a broken TV, which maintenance was right on top of changing for us. When the maintenance person tried to take the broken TV off it was suck to the top of the stand because of something that had been spilt and never cleaned up. The front of the refrigerator showed where something ran down it and was never wiped or cleaned. The desk had something all over it, when a housekeeper came, we were told it was nail polish/hardener, and they could not get it off. When we tried to use the hair dryer the next morning it was very noisy and then started smoking and smelled like it was burning. There was very little toilet paper on the roll and no extra roll, we had to ask for one. The tub faucet was broken away from the wall.
All and all, it was not a horrible stay, we have had worse, but as someone who use to be hotel housekeeping supervisor, I have to say that the housekeeping department at this property does not seem to care about quality of their work.
Paula
Stayed 2 nights in Feb 2025