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Imperial Hotel Rotorua

4.0 star property
4-star hotel near Whakarewarewa: The Living Maori Village

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Photo gallery for Imperial Hotel Rotorua

Outdoor pool
Exterior
Interior
Staircase
Point of interest

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
7 Tryon St, Rotorua, Bay of Plenty, 3010
  • Place, Whakarewarewa: The Living Maori Village
    ‪2 min walk‬
  • Place, Te Puia New Zealand Maori Arts and Crafts Institute
    ‪8 min walk‬
  • Place, Redwoods Whakarewarewa Forest
    ‪8 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Executive Studio Suite

Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board

Executive Studio Suite

8.8 out of 10
Excellent
(6 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for 1 Bedroom Premier Apartment

1 Bedroom Premier Apartment | Living area | 43-inch Smart TV with digital channels, streaming services

1 Bedroom Premier Apartment

  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Superior Studio Suite, Pool View

Superior Studio Suite, Pool View | Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board

Superior Studio Suite, Pool View

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Apartment

One Bedroom Apartment | Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • City view

View all photos for Executive One Bedroom Apartment

Executive One Bedroom Apartment | Extra beds

Executive One Bedroom Apartment

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Interconnecting Studios

Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board

Interconnecting Studios

  • 689 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • City view

View all photos for Executive Studio

Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board

Executive Studio

  • Sleeps 2

View all photos for Superior Studio

Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board

Superior Studio

  • Sleeps 2

View all photos for One Bedroom Apartment

Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

  • Sleeps 3

View all photos for One Bedrom Executive Apartment

Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board

One Bedrom Executive Apartment

  • Sleeps 4

View all photos for Interconnecting Studio

Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board

Interconnecting Studio

  • Sleeps 4

View all photos for Premier One Bedroom Spa Suits

Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board

Premier One Bedroom Spa Suits

  • Sleeps 4

About the neighborhood

Rotorua

Whakarewarewa stay.You'll be steps from Whakarewarewa: The Living Maori Village and within a 10-minute walk of Redwoods Whakarewarewa Forest with a stay at this Whakarewarewa hotel. Lake Rotorua and Polynesian Spa are also within 3 miles (5 km).

What's nearby

  • Whakarewarewa: The Living Maori Village - 2 min walk - 0.1 miles
  • Rotorua Golf Club - 3 min walk - 0.2 miles
  • Te Puia New Zealand Maori Arts and Crafts Institute - 8 min walk - 0.5 miles
  • Whakarewarewa Thermal Reserve - 8 min walk - 0.5 miles
  • Redwoods Whakarewarewa Forest - 8 min walk - 0.5 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 10 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Pataka Kai - ‬9 min walk
  • ‪Pantry D'or - ‬19 min walk
  • ‪Rotorua Club Inc - ‬3 min drive

About this property

Imperial Hotel Rotorua

4-star hotel near Whakarewarewa: The Living Maori Village
Imperial Hotel Rotorua offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. Imperial Hotel Rotorua also features a vending machine, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This 4-star Rotorua hotel is smoke free.

  • 39 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • No smoking on site
  • Lockers available
Imperial Hotel Rotorua offers 39 air-conditioned accommodations with designer toiletries and hair dryers. Rooms open to balconies or patios. Beds feature pillowtop mattresses. Accommodations at this 4-star hotel have kitchenettes with stovetops, microwaves, and cookware/dishes/utensils.

This Rotorua hotel provides complimentary wireless Internet access. 43-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:30 AM to 10:30 AM for a fee: NZD 20 per person

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool

Room amenities

Entertainment

  • 43-inch smart TV with digital channels
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 7:00 AM - 8:30 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per day.
  • Cribs (infant beds) are available for NZD 10 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 20 per person
  • Crib (infant bed) fee: NZD 10 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, cash, and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

How close is Imperial Hotel Rotorua to the airport?

Imperial Hotel Rotorua is 5.3 mi (10-min drive) away from the Rotorua (ROT-Rotorua Regional) airport, the closest popular airport to the property.

Does Imperial Hotel Rotorua have an airport shuttle?

Airport shuttle services are not available at Imperial Hotel Rotorua.

Does Imperial Hotel Rotorua offer free breakfast?

Free breakfast isn’t provided at Imperial Hotel Rotorua, but continental breakfast is offered for a fee of NZD 20 per person. It's available every day from 8:30 AM to 10:30 AM.

Is there a casino at Imperial Hotel Rotorua?

No, there is no casino at this hotel.

What time is check-in at Imperial Hotel Rotorua?

Check-in start time: 2:00 PM; Check-in end time: 8:30 PM.

Is there free parking at Imperial Hotel Rotorua?

This hotel offers free self parking.

Does Imperial Hotel Rotorua have a pool?

Imperial Hotel Rotorua features an outdoor pool.

Does Imperial Hotel Rotorua have a spa?

There are no spa services available at this hotel.

How close is Imperial Hotel Rotorua to downtown Rotorua?

Imperial Hotel Rotorua is 1.5 mi away from Rotorua.

Imperial Hotel Rotorua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 43 reviews
Rating 8 - Good. 13 out of 43 reviews
Rating 6 - Okay. 11 out of 43 reviews
Rating 4 - Poor. 2 out of 43 reviews
Rating 2 - Terrible. 3 out of 43 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Amber

Stayed 1 night in Sep 2025

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms. Helpful staff. Good value
Stayed 1 night in Sep 2025

4/10 Poor

Lesley

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The kitchen was dirty, fingermarks all over the copboards. hadnt been cleaned since the previous people no dish cloth or plug to do the dishes. Bathroom terribly small, in general, not the cleanest. beds were too hard, had a cheek to take bond off us when the place wasnt upto scratch, dirty outside
Stayed 3 nights in Sep 2025

10/10 Excellent

Tetauru, Huntly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2025

6/10 Okay

Mai-Ling

Convenient location. Small kitchenette with fridge, kettle, toaster, pot,pan,utensils etc.. 👍 No complimentary small ctn of milk to go with the drink satchets though 🙄 TV but no free channels or sky 👎 Upon entry the room was tidy but once ur sitting down and looking around.... Kitchette drawers and cupboards, greasy prints everywhere 🫣 Shower was terrible. No extractor fan. Weak water pressure and the lake of water that ends up outside the shower when ur done. New shower heads and longer length glass would be good. Also advertising spa pools (what sold them for me!!)and not 1 onsite just a cold, needed a good vacuum, pool. On arrival we were asked, because we paid upfront online, that a $100 bond is required which we'd get back upon check out. Never experienced that before and what is the point for 1 night? Went to check out around 8.20ish.. Still closed, no staff anywhere. Rang the emergency # numerous times only to ring once then be rejected. Terrible service. Staff member finally shows up but can't process my refund. We go away and return a few hours later. Staff member had processed the refund. Over all experience with the Imperial Hotel, Rotorua ⭐️⭐️⭐️
Stayed 1 night in Sep 2025

2/10 Terrible

Kale

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Stayed 1 night in Sep 2025

10/10 Excellent

vishal

Stayed 2 nights in Sep 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Tepuia for dinber and show
Stayed 1 night in Aug 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything except the lift wasn't working that i didn't like
Stayed 1 night in Jul 2025

10/10 Excellent

Ants

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Newly renovated room, very spacious. Great beds and all utilities are brand new.
Stayed 2 nights in Jul 2025

6/10 Okay

Barb

Disliked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Satish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Stayed 1 night in Jun 2025

6/10 Okay

Jacqueline

Traveled with partner
Disliked: Amenities
Not functioning TV, heated towel rail and fan in bathroom. Limited staff help, only one person in charge at reception.
Stayed 2 nights in May 2025

6/10 Okay

Lexey

Traveled with family
Liked: Cleanliness, staff & service, amenities
Tv would not hook up to internet properly so couldnt watch tv. Phones coukd not hook up to free internet. We called them in three times to fix this but it didnt work. Gave in in the end
Stayed 1 night in Jun 2025

10/10 Excellent

Robyn

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
lovely clean room, friendly helpful staff.
Stayed 1 night in May 2025

2/10 Terrible

Astrud

Stayed 1 night in May 2025

8/10 Good

Chetan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025