4/10 Poor
Christine, AURORA
May 29, 2025
The hotel location was great. The check in process was bad. At first Petr charged me early check in for all 4 days instead of just the first day, I had to be the one to catch this. When he resubmitted it I DID NOT select any option and was questioning Petr that I thought the amount was still too much. While talking to him the payment went thru charging me at a .008145 USD exchange rate instead of .0077. Seems they make a profit by having this 3rd party option as their default or Petr selected it as the option. Hotel cost me additional money. I tried addressing this with the hotel staff and he could not help me. I then tried disputing this with my credit card company and they accepted the hotel claim that the charges were valid. The hotel states it has blackout curtains but there is still a lot of light that gets through the top and bottom of the big window. The hotel also states that it is soundproofed but it clearly is not when there are wooden floors. I constantly heard furniture moving in the rooms around me.
The breakfast buffet was excellent.
Christine
Stayed 4 nights in May 2025