4/10 Malo
Jennifer
Viaje familiar
16 abr. 2025
No le gustó: Servicio y personal
Check in wasn't the best.
My family and I stopped there to stay the night before continuing home after a long day of traveling. I have a disability and before booking a checked to make sure the service dogs were accepted l, I knew dogs stayed free because I used their service before and never had problems with my dogs. Check in was fine, asked how many dogs I had I said 2 which was true. I had 2 pet dogs and my registered service dog that doesn't count as a pet.
The next morning at check out the lady at the counter said I had 3 dogs so she was going to either charge me the $10 from the deposit they took from check in or I had to pay it right there. I said one of them was a service dog, she said it didn't matter and it was $10 either way.
Mind you I know have had stayed at many different hotel 6 before in different states and this was the first time having a service dog since my injury. I have never had a problem before but this has really put my husband and I off of hotels big time.
Jennifer
Se hospedó 1 noche en abril de 2025