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TRACADERO Beach Club and Holidays Rentals

4.0 star property
4-star beachfront hotel near Bayahibe Beach

Choose dates to view prices

Photo gallery for TRACADERO Beach Club and Holidays Rentals

7 outdoor pools
Exterior
Family Suite, Multiple Beds | Living area | TV
Exterior
Beach/ocean view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Housekeeping

Explore the area

Map
Calle Los Corales, Dominicus, Bayahibe, San Rafael del Yuma, La Altagracia, 23000
  • Dominicus Beach
    ‪5 min drive‬
  • Bayahibe Beach
    ‪6 min drive‬
  • Monumento Natural Punta Bayahibe
    ‪6 min drive‬
  • La Romana (LRM-La Romana Intl.)
    ‪21 min drive‬

Room options

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | Living area | TV

Family Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Apartment, 1 Double Bed

Deluxe Apartment, 1 Double Bed | Living area | TV

Deluxe Apartment, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | 2 bedrooms, down comforters, minibar, in-room safe

Family Suite, 2 Queen Beds

  • 968 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed | Living area | TV

Deluxe Apartment, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 1 Double Bed with Sofa bed

Deluxe Apartment, 1 Double Bed with Sofa bed | Living area | TV

Deluxe Apartment, 1 Double Bed with Sofa bed

  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 1 Double Bed

Deluxe Apartment, 1 Double Bed | Living area | TV

Deluxe Apartment, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Apartment, 1 King Bed

Deluxe Apartment, 1 King Bed | 2 bedrooms, down comforters, minibar, in-room safe

Deluxe Apartment, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Terrace/patio

Deluxe Room, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Double Bed

Deluxe Apartment, 1 Double Bed | Living area | TV

Deluxe Apartment, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Apartment, 1 Double Bed

Deluxe Apartment, 1 Double Bed | Terrace/patio

Deluxe Apartment, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Apartment, 1 King Bed

Deluxe Apartment, 1 King Bed | Living area | TV

Deluxe Apartment, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Double Bed

Deluxe Apartment, 1 Double Bed | Living area | TV

Deluxe Apartment, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Honeymoon Suite

Honeymoon Suite | 2 bedrooms, down comforters, minibar, in-room safe

Honeymoon Suite

  • 786 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | 2 bedrooms, down comforters, minibar, in-room safe

Deluxe Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Double Bed

Deluxe Apartment, 1 Double Bed | 2 bedrooms, down comforters, minibar, in-room safe

Deluxe Apartment, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Apartment, 1 King Bed

Deluxe Apartment, 1 King Bed | 2 bedrooms, down comforters, minibar, in-room safe

Deluxe Apartment, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Club Villa, 3 Bedrooms

Club Villa, 3 Bedrooms | Living area | TV

Club Villa, 3 Bedrooms

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Living area | TV

Deluxe Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for 3 Bedroom Penthouse, Ocean View

3 Bedroom Penthouse, Ocean View | Living area | TV

3 Bedroom Penthouse, Ocean View

  • Sleeps 6
  • 3 Queen Beds

View all photos for Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed | 2 bedrooms, down comforters, minibar, in-room safe

Deluxe Suite, 1 Queen Bed

  • 747 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Double Bed

Deluxe Apartment, 1 Double Bed | Living area | TV

Deluxe Apartment, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for 3 Bedroom Penthouse, Ocean View

3 Bedroom Penthouse, Ocean View | Living area | TV

3 Bedroom Penthouse, Ocean View

  • Sleeps 6
  • 3 Queen Beds

View all photos for TRACADERO MARINA 79 APT 3 Bedrooms

TRACADERO MARINA 79 APT 3 Bedrooms | Living area | TV

TRACADERO MARINA 79 APT 3 Bedrooms

  • Sleeps 6
  • 3 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Living area | TV

Deluxe Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Deluxe Apartment

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Living area | TV

Deluxe Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Living area | TV

Deluxe Apartment

  • Sleeps 3
  • 1 Double Bed OR 1 Twin Sofa Bed

View all photos for Family Suite, Multiple Beds

Family Suite, Multiple Beds | 2 bedrooms, down comforters, minibar, in-room safe

Family Suite, Multiple Beds

  • Sleeps 6
  • 2 King Beds and 1 Twin Bunk Bed

Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | 2 bedrooms, down comforters, minibar, in-room safe

Family Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | Private kitchen | Coffee/tea maker, electric kettle

Family Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Bayahíbe

Beachfront retreat .You'll find Monumento Natural Punta Bayahibe and Bayahibe Beach within 2 miles (3 km) of this hotel. Dominicus Beach and East National Park are also within 3 miles (5 km).

What's nearby

  • Dominicus Beach - 5 min drive - 1.8 miles
  • Bayahibe Beach - 6 min drive - 2.7 miles
  • Monumento Natural Punta Bayahibe - 6 min drive - 2.8 miles
  • Playa Minitas - 27 min drive - 17.5 miles
  • Casa de Campo Marina - 27 min drive - 15.7 miles

Getting around

  • La Romana (LRM-La Romana Intl.) - 20 min drive

Restaurants

  • ‪Dreams Dominicus Bordeaux Restaurant - ‬4 min drive
  • ‪Dream Dominicus Portofino Restaurant - ‬4 min drive
  • ‪La Terraza - ‬6 min walk
  • ‪mylos restaurant - ‬4 min drive
  • ‪Flying Fish - ‬3 min drive

About this property

TRACADERO Beach Club and Holidays Rentals

4-star beachfront hotel near Bayahibe Beach
A private beach is featured. TRACADERO Beach Club and Holidays Rentals offers its guests 7 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at TRACADERO Beach Club and Holidays Rentals. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star San Rafael del Yuma hotel.

  • 25 guestrooms or units
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Onsite shopping
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
TRACADERO Beach Club and Holidays Rentals offers 25 air-conditioned accommodations with safes and hair dryers. Rooms open to patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. Guests can surf the web using the complimentary wireless Internet access. Coffee/tea makers and minibars are provided. Bathrooms include showers, bidets, and complimentary toiletries. Housekeeping is offered daily and irons/ironing boards can be requested.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, body wraps, and body scrubs.

Languages

English, Italian, Spanish

Similar properties

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HM Alma de Bayahibe - Adults Only - All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Parking included
4.0 out of 5, Very Good, 391 reviews
$110 nightly
The price is $129
Jun 18 - Jun 19
Total includes taxes and fees
HM Alma de Bayahibe - Adults Only - All Inclusive

Property amenities

Family friendly

  • 7 outdoor pools
  • Babysitting (surcharge)
  • Living room

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:30 AM for a fee: USD 18 for adults and USD 18 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 7 outdoor pools
  • Free beach club
  • Shopping

Accessibility

  • No elevator
  • Tile flooring in room

Room amenities

Entertainment

  • 32-inch TV

Bedroom

  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 300 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 18 for adults and USD 18 for children
  • Airport shuttle fee: USD 100.00 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and cash.
    For guests' safety, the property includes a fire extinguisher in each accommodation.

Property is also known as

Dominicus Marina Resort Bayahibe
Marina Resort Tracadero Bayahibe
Dominicus Marina Bayahibe
Dominicus Marina
Dominicus Marina Resort Dominican Republic/Bayahibe
Marina Tracadero Bayahibe
Marina Tracadero
Tracadero Beach Resort Bayahibe
Tracadero Beach Bayahibe
Tracadero Beach Resort San Rafael Del Yuma
Tracadero Beach San Rafael Del Yuma
Tracadero San Rafael Del Yuma
Tracadero Beach Resort
Tracadero Holidays Rentals
TRACADERO Holidays Rentals Beach Club
TRACADERO Beach Club and Holidays Rentals Hotel

Frequently asked questions

How close is TRACADERO Beach Club and Holidays Rentals to the airport?

TRACADERO Beach Club and Holidays Rentals is 11.4 mi (20-min drive) away from the La Romana (LRM-La Romana Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at TRACADERO Beach Club and Holidays Rentals?

As of Jun 17, 2025, prices found for a 1-night stay for 2 adults at TRACADERO Beach Club and Holidays Rentals on Jun 21, 2025 start from $172.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does TRACADERO Beach Club and Holidays Rentals have an airport shuttle?

TRACADERO Beach Club and Holidays Rentals offers an airport shuttle 24 hours a day, for a charge of USD 100.00 per vehicle, one way.

How close is TRACADERO Beach Club and Holidays Rentals to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does TRACADERO Beach Club and Holidays Rentals offer free breakfast?

Free breakfast isn’t provided at TRACADERO Beach Club and Holidays Rentals, but continental breakfast is offered for a fee of USD 18 for adults and USD 18 for children. It's available every day from 8:00 AM to 10:30 AM.

Is there a casino at TRACADERO Beach Club and Holidays Rentals?

No, there is no casino at this hotel.

What time is check-in at TRACADERO Beach Club and Holidays Rentals?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at TRACADERO Beach Club and Holidays Rentals?

This hotel offers free self parking.

Does TRACADERO Beach Club and Holidays Rentals have a pool?

TRACADERO Beach Club and Holidays Rentals features 7 outdoor pools.

Does TRACADERO Beach Club and Holidays Rentals have a restaurant?

TRACADERO Beach Club and Holidays Rentals is home to Tracadero, which features international cuisine.

Does TRACADERO Beach Club and Holidays Rentals have a spa?

This hotel doesn't have a spa, but it does offer deep-tissue massages, facials, and body scrubs.

How close is TRACADERO Beach Club and Holidays Rentals to downtown San Rafael del Yuma?

TRACADERO Beach Club and Holidays Rentals is 1.8 mi away from Dominicus.

TRACADERO Beach Club and Holidays Rentals Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 145 out of 208 reviews
Rating 8 - Good. 33 out of 208 reviews
Rating 6 - Okay. 15 out of 208 reviews
Rating 4 - Poor. 5 out of 208 reviews
Rating 2 - Terrible. 10 out of 208 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shahar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. The salt water pools are great. Really enjoyed our stay at Tracadero Beach Resort. Will definitely recommend if planning a trip around Dominicus and Bayahibe.
Stayed 2 nights in Mar 2025

10/10 Excellent

Fernando

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Jatna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very beautiful Room!
Stayed 3 nights in Feb 2025

6/10 Okay

Ervin

Liked: Cleanliness, amenities, property conditions & facilities
How tranquil the overall experience is. I wanted to disconnect and I was able to do this in Tracadero! Overall this was a great first experience and will definitely be coming back.
Stayed 1 night in Feb 2025

10/10 Excellent

Jose

Liked: Staff & service, property conditions & facilities
Loved my stay
Stayed 1 night in Feb 2025

10/10 Excellent

Jose Roberto

Liked: Amenities, property conditions & facilities
Everything was great! I will be back.
Stayed 4 nights in Feb 2025

8/10 Good

Andrew

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness
Beautiful views. Mostly untrained staff. Extremely poor housekeeping.
Stayed 3 nights in Dec 2024

8/10 Good

Sherrilyn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Overall Excellent

We stayed at Tracadero for 3 nights over New Years Eve. Our apartment was spacious and clean and I appreciated the extra amenities in the kitchen and there was a huge dressing area in the room for our suitcases. The food at the restaurant is excellent! The cocktails are also amazing. We did feel like the service in the restaurant in the evenings was slow and it almost felt like they didn’t want to serve sometimes, or they were overwhelmed. This was the only damper on our experience. The pools and views were amazing! We stayed as a family with our 7 year old son. We will definitely come back and would love to bring our extended family here to enjoy the bigger apartments.
Stayed 3 nights in Dec 2024

10/10 Excellent

Cristian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Stay

Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort

Nice hotel, but not worth the money

We had a family room with one bedroom and living room with sofa. There are no lifts, so you need to think if you have small kids and strollers. The reception is not working 24 hours and there is a backup that assists the guests, but he don’t speak English… so we communicated with him via google translate. He really tried to help and he was really nice, but when you pay a lot of money for this resort, you should expect for more. For 2 days, the house keeping lady did not bring enough towels and no paper toilet, so we need to ask the reception to bring it on the evening. Again, this is not the best service. The restaurant in the hotel is ok, we ate just once and rest of the nights we ate outside. In general, the hotel is nice, but I wouldn’t stay there again.
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Bayahibe

The hotel has a lot of public surfaces, which is good. The room we had was big enough for our luggage. There are no lifts, so if you have strollers, ask for 1st floor. The stuff is helpful, but not all of them speak English, which can be an issue if you are not speaking Spanish. The hotel restaurant has various food options to choose from, but it is expensive. The prices on the menu are excluding taxes , so pay attention. I would definitely comeback.
Stayed 1 night in Nov 2024

10/10 Excellent

Gary

Traveled with group
Liked: Staff & service, property conditions & facilities
We thoroughly enjoyed our time at Tracadero Beach Resort. A gem of a place.
Stayed 3 nights in Nov 2024

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful at the resort office, restaurant and beach. The water is gorgeous but it's mostly saltwater pools. No direct access to the beach from the resort but still amazing views of the water. The restaurant food is pretty good just a little pricier than the other food options nearby. The villa was gorgeous inside and out. Gated and totally private. The lights in the backyard and pool weren't working - called the front office and someone came out to try to fix it but he couldn't so he said maintenance would come the next day but no one ever came by or called us about the issue...not a big deal but definitely a bummer. We were also told that our private pool and jacuzzi didn't have a heating element so that was a bummer as well. Overall staff were patient and kind. "Room service" came every day to clean the villa and leave bottled water. We weren't told there would be so much construction and renovation going on. Workers could be heard every morning in the back and front of the villa and the views around the property were rubble and construction. Still a great trip and awesome property. Can't beat the views!
Stayed 3 nights in Oct 2024

8/10 Good

Jean, MIAMI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property despite some works. Terrible surroundings with no platform for walkers, broken and flooded streets… Friendly staff but a bit slow, a small negative mention for Ricardo who asked us for a "rent" for snorkeling old masks:). Expensive but beautiful place & restaurant
Stayed 3 nights in Oct 2024

10/10 Excellent

Keila

Traveled with partner
Liked: Property conditions & facilities
*
Stayed 1 night in Oct 2024

4/10 Poor

Brig

Traveled with family
Liked: Property conditions & facilities
Property was nice rooms had little water no air in the living room
Stayed 1 night in Oct 2024

6/10 Okay

REAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Marco

Stayed 2 nights in Aug 2024

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 2 nights in Jul 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best like always!
Stayed 1 night in Aug 2024

10/10 Excellent

Carlos

Traveled with group
Liked: Property conditions & facilities
A great place to relax
Stayed 2 nights in Aug 2024

10/10 Excellent

Kalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing - service, the property itself, the cleanliness, the views . Spectacular. I gave only 4 stars for the areas around because there was a lot of construction going on and the noise was not the best . But other than that definitely recommend and will come back !
Stayed 1 night in Aug 2024

2/10 Terrible

Eurania

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at this resort and was extremely disappointed with the overall experience. Despite booking the penthouse, I encountered several unacceptable issues that made my stay far from enjoyable. First and foremost, the service was poor. From check-in to check-out, the staff seemed disinterested and unhelpful. Upon entering the penthouse, I discovered there was no soap provided, which is a basic necessity that should never be overlooked. Additionally, there was mold in the shower, which is both unsanitary and unpleasant. The rooms had a musty odor that made it uncomfortable to stay in, and to make matters worse, there were dead roaches scattered all over the floor. This level of cleanliness is unacceptable for any hotel, let alone one that is supposed to offer a luxurious experience. While the restaurant food was just okay, the wait time was ridiculous. It took over an hour for our meals to arrive, which is far too long, especially when the food is only mediocre at best. Overall, I would not recommend this resort to anyone. The numerous issues I encountered during my stay indicate a severe lack of attention to detail and poor management. Save your money and find a better place to stay.
Stayed 2 nights in Aug 2024

8/10 Good

Adelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024