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Casa Dona Susana

3.5 star property
3.5-star beach hotel near Playa de los Muertos

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Photo gallery for Casa Dona Susana

Restaurant
Reception
Premium bedding, in-room safe, individually decorated, blackout drapes
Bar (on property)
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Room service

Explore the area

View in a map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Place, Playa de los Muertos
    ‪2 min walk‬
  • Place, Los Muertos Pier
    ‪2 min walk‬
  • Place, Malecon
    ‪16 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

8.2 out of 10
Very good
(64 reviews)
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Puerto Vallarta

Romantic Zone stay.A stay at this Romantic Zone hotel places you within half a mile (1 km) of Playa de los Muertos and 2 miles (3 km) of Malecon. Olas Altas Street and Los Muertos Pier are also within half a mile (1 km).

What's nearby

  • Playa de los Muertos - 2 min walk - 0.1 miles
  • Los Muertos Pier - 2 min walk - 0.1 miles
  • Olas Altas Street - 2 min walk - 0.1 miles
  • Cuale Island - 7 min walk - 0.4 miles
  • Malecon - 16 min walk - 0.9 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Margarita Grill - ‬2 min walk
  • ‪Andale's Restaurant & Bar - ‬1 min walk
  • ‪Fajita Republic - ‬2 min walk
  • ‪Lix : By Xocodiva - ‬2 min walk

About this property

Casa Dona Susana

3.5-star beach hotel near Playa de los Muertos
Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services.

This 3.5-star Puerto Vallarta hotel is smoke free.

  • 42 guestrooms or units
  • 4 levels
  • Deli
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Pool access available from 10 AM to 10 PM.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

How close is Casa Dona Susana to the airport?

Casa Dona Susana is 8.7 mi (29-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

Does Casa Dona Susana have an airport shuttle?

Airport shuttle services are not available at Casa Dona Susana.

How close is Casa Dona Susana to the beach?

This hotel is a short 2-minute walk from Playa de los Muertos and 4-minute walk from Olas Altas Beach. Don't forget your sunscreen!

Does Casa Dona Susana offer free breakfast?

Casa Dona Susana does not offer free breakfast.

Is there a casino at Casa Dona Susana?

No, there is no casino at this hotel, but Vallarta Casino (8-min drive) and Winclub Casino Platinum (10-min drive) are nearby.

What time is check-in at Casa Dona Susana?

Check-in start time: 3:00 PM; Check-in end time: noon.

Is there free parking at Casa Dona Susana?

Free parking is not available at this hotel.

Does Casa Dona Susana have a pool?

Casa Dona Susana features an outdoor pool. Guests can enjoy pool access from 10 AM to 10 PM.

Does Casa Dona Susana have a restaurant?

Yes, there is a restaurant on site.

Does Casa Dona Susana have a spa?

There are no spa services available at this hotel.

How close is Casa Dona Susana to downtown Puerto Vallarta?

Casa Dona Susana is 3.7 mi away from Puerto Vallarta.

Reviews

Casa Dona Susana Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 562 out of 1002 reviews
Rating 8 - Good. 254 out of 1002 reviews
Rating 6 - Okay. 105 out of 1002 reviews
Rating 4 - Poor. 55 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

Reviews

6/10 Okay

Micah Joel

Liked: Cleanliness, staff & service
Great location. Nice pool. Room was a little more dated than pictured esp the bathroom.
Stayed 4 nights in Aug 2025

6/10 Okay

Carlos, Sun City West

Stayed 3 nights in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

6/10 Okay

carmen

Disliked: Amenities, property conditions & facilities
No hair conditioner. Coffee maker. No microwave. The above pool bar set their own hours even though they suppose to close at 6 pm. They don't tell you that you need to keep your wrist band before leaving and l had to dig thru the garage
Stayed 5 nights in Jun 2025

8/10 Good

Valeria

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Perfect stay for a true Mexican experience surrounded by
Stayed 3 nights in Jun 2025

10/10 Excellent

Gerald

Stayed 9 nights in Jun 2025

10/10 Excellent

Mariangel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

MAGIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff
Stayed 3 nights in Jun 2025

10/10 Excellent

Jose Freddie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Manuel and the staff were very friendly and helpful. Our stay was beyond exceptional… we will be back to visit soon because of the hospitality of the stellar staff.
Stayed 4 nights in Jun 2025

8/10 Good

Gene Carl, Maple Ridge

Liked: Cleanliness, amenities, property conditions & facilities
A very awesome and convenient with friendly staff down in the romantic zone, just a little north of the walkout pier on the Malecon
Stayed 7 nights in May 2025

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2025

10/10 Excellent

Shannon

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a roof top pool with bar and restaurant and an ocean view - the lounge chairs are padded and it’s very relaxing - the beach is literally steps away with free lounge chairs and umbrellas - check in was easy and the front rooms with the balconies are very spacious, new and welcoming - we had the all inclusive plan and the food was yummy - a different theme each night - my favorite is the breakfast you have to get a freshly made omelet from Lupita or a homemade French Toast - there is a waiter who is very rude - Manuel Duenas so beware of him but everyone else is wonderful especially Ricardo, Pablo and Jonathan
Stayed 6 nights in Jun 2025

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities
My stay at Casa Dona Susana was absolutely wonderful! This charming property perfectly captures the authentic spirit of Puerto Vallarta while providing all the comforts you could want. The accommodations were beautifully maintained and thoughtfully appointed. What truly made this experience special was the outstanding staff. From the moment I arrived, everyone was incredibly welcoming, attentive, and went above and beyond to ensure my stay was memorable. Their local knowledge and genuine hospitality made all the difference. The location is perfect for exploring Puerto Vallarta, and the property itself feels like a peaceful retreat. I can't wait to return to Casa Dona Susana on my next visit to this beautiful city. Highly recommended!
Stayed 8 nights in Jun 2025

8/10 Good

VITOR

Liked: Cleanliness, property conditions & facilities, room comfort
The breakfast byvthe beach was great
Stayed 6 nights in Jun 2025

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Abiba

Stayed 3 nights in Jun 2025

6/10 Okay

Willie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too much noise from other hotel customers. Ado, the rooms did it have reading lamps
Stayed 8 nights in May 2025

10/10 Excellent

SCOTT

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Reyna, Sacramento

I like the location
Stayed 3 nights in Jun 2025

4/10 Poor

Maxine

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We rented condominiums on all prior visits to Puerto Vallarta. This was our first time staying in a hotel, and we were very happy. Casa Dona Susana is the adults only property associated with Los Arcos. We had breakfast daily at Mi Pueblito, in Las Arcos, and when we wanted a more quiet retreat---we enjoyed the pool at Casa Dona Susana. Each and every employee we encountered over our 6 days there was welcoming, friendly and helpful. We really can't say enough about what a pleasant experience we enjoyed in the last few days of May, 2025.
Stayed 5 nights in May 2025

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very nice and staff was friendly. They recognized my Expedia status and upgraded my room with a balcony and offered a free breakfast buffet every day of my stay. They even offered a free 30 minute free massage! Room was a nice size with great AC.
Stayed 7 nights in May 2025

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Very comfortable stay, nice rooms and good people at the front desk. Only inconvenience is you need to go to the bigger resort for even a coffee in the morning when you just wake up lazy. The bigger resort is great and loved the ambience but if you could just arrange coffee in this resort it will be awesome. Other than location, condition, service, everything is perfect.
Stayed 3 nights in May 2025

8/10 Good

Andres

Stayed 5 nights in May 2025

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great area,everything in walking distance
Stayed 3 nights in May 2025