Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star beachfront hotel near Puerto Morelos Beach

Choose dates to view prices

4 outdoor pools, free cabanas, sun loungers

Amber Room | Premium bedding, pillowtop beds, free minibar, in-room safe

Overview
Rooms
Location
Policies

Very good

Popular amenities

On private beach
Hot tub
Spa
Parking included

Explore the area

KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580

Place, Arrecife de Puerto Morelos National Park
‪5 min walk‬
Place, Puerto Morelos Beach
‪15 min drive‬
Place, Puerto Morelos Town Square
‪20 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪25 min drive‬

Room options

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Room Standard with Sea View

Wonderful

Sea view
462 sq ft
Sleeps 4
Free WiFi

Family Room -5 guests- Superior with Side Sea View

Partial sea view
538 sq ft
Sleeps 5
Free WiFi

Room Superior with Sea View

Sea view
581 sq ft
Sleeps 2
Free WiFi

Agatha King

Excellent

Ocean view
463 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Amber Room

Wonderful

Ocean view
463 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Agatha Queen

Very good

Ocean view
463 sq ft
1 bedroom
Sleeps 4
2 Queen Beds
Free WiFi

Sapphire Room

Good

Ocean view
538 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed
Free WiFi

Sapphire, 2 Bedrooms

Wonderful

Partial ocean view
807 sq ft
2 bedrooms
Sleeps 7
1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed
Free WiFi

Ruby Suite

Exceptional

Ocean view
624 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Amber 2 Queen beds

Exceptional

Ocean view
1 bedroom
Sleeps 4
2 Queen Beds
Free WiFi

About the neighborhood

Puerto Morelos

Beachfront retreat .Within a 5-minute walk of this Puerto Morelos hotel, you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Also, Puerto Morelos Beach is within 2 miles (3 km) and Sanctuary of Hope and Time Capsule is within 6 miles (10 km).

What's nearby

Arrecife de Puerto Morelos National Park - 5 min walk - 0.3 miles
Puerto Morelos Beach - 15 min drive - 6.8 miles
Moon Palace Golf Club - 16 min drive - 10.1 miles
Ojo de Agua Beach - 19 min drive - 8.9 miles
Puerto Morelos Town Square - 20 min drive - 9.2 miles

Getting around

Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

‪Le Chique - ‬7 min drive
‪Siena Restaurant - ‬7 min drive
‪Preferred Club Bar - ‬7 min drive
Lobby Bar
‪Restaurante Zócalo - ‬7 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star beachfront hotel near Puerto Morelos Beach

Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

359 guestrooms or units

6771 sq ft of conference space

629 sq m of conference space

Built in 2020

Nightclub

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Cabanas by the pool (free)

Poolside lounge chairs

Business center (24 hours)

Conference center

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Pool or billiards table

Convenience store

Gift shop

Beauty salon

Fireplace in lobby

Television in lobby

Onsite shopping

Bellhop

Elevator

No smoking on site

Bar or lounge

Bar by the pool

Dining venue

Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with free minibar items and minibars. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Similar properties

Pool
Hot tub
All inclusive
Spa

$229 nightly

Jul 1 - Jul 2

Total with taxes and fees

Pool
Hot tub
Breakfast included
All inclusive

$256 nightly

Jun 2 - Jun 3

Total with taxes and fees

3 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)

Pool
Breakfast included
All inclusive
Spa

$264 nightly

Jun 2 - Jun 3

Total with taxes and fees

Property amenities

Family friendly

4 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Free water park access
Grocery/convenience store
Laundry facilities
Mini golf
Playground
Snack bar/deli
Trampoline
Waterslide

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free secured self parking on site
Wheelchair-accessible parking available

Food and drink

A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Things to do

24-hour gym
4 outdoor pools
Air hockey
Arcade/game room
Billiards/pool table
Children's pool
Concerts/live shows
Foosball table
Free children's club
Free water park
Full-service spa
Games
Hot tub
Mini golf
Nightclub
Outdoor tennis court
Playground
Rock climbing
Shopping
Table tennis
TV in common areas
Waterslide
Yoga classes
Ziplining

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Room amenities

Entertainment

43-inch flat-screen TV with cable channels
iPod dock

Bedroom

Blackout drapes
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Food and drink

Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Electrical adapters
Free local calls
Iron/ironing board
Laptop-compatible safe
Mobile key entry
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 4.07 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa

Sensira Resort Spa Riviera Maya – All Inclusive

Sensira Resort & Spa Riviera Maya – All Inclusive Hotel

Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Frequently asked questions

How close is Sensira Resort & Spa Riviera Maya – All Inclusive to the airport?

Sensira Resort & Spa Riviera Maya – All Inclusive is 14 mi (22-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Sensira Resort & Spa Riviera Maya – All Inclusive?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at Sensira Resort & Spa Riviera Maya – All Inclusive on Jun 2, 2026 start from $314, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have an airport shuttle?

Airport shuttle services are not available at Sensira Resort & Spa Riviera Maya – All Inclusive.

How close is Sensira Resort & Spa Riviera Maya – All Inclusive to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Sensira Resort & Spa Riviera Maya – All Inclusive offer free breakfast?

Sensira Resort & Spa Riviera Maya – All Inclusive does not offer free breakfast.

Is there a casino at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, there is no casino at this hotel.

What time is check-in at Sensira Resort & Spa Riviera Maya – All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Sensira Resort & Spa Riviera Maya – All Inclusive?

This hotel offers free self parking.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a pool?

Sensira Resort & Spa Riviera Maya – All Inclusive features 4 outdoor pools and a children's pool.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a restaurant?

Sensira Resort & Spa Riviera Maya – All Inclusive is home to La Pergola, which features international cuisine.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a spa?

Pamper yourself with a day at Inspiration Spa, where you can enjoy hot stone massages, aromatherapy, and facials.

How close is Sensira Resort & Spa Riviera Maya – All Inclusive to downtown Puerto Morelos?

Sensira Resort & Spa Riviera Maya – All Inclusive is 4.5 mi away from Puerto Morelos.

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

8.2

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

6/10 Okay

Elizabeth

Traveled with group

Apr 28, 2026

Liked: Staff & service

I will rate the hotel 6/10 overall. They have their pros and cons. Pros •Sandy, was a nice and wonderful receptionist. She was able to help us with sorting our room on time. • I had a room with two queen beds (even though the bed looked more like a full bed) but it was comfortable. • I had the oceanfront room and it was great • The rooms were always cleaned on time and sometimes twice a day (exceptional work) •The fridge in the room was always restocked • unlimited drinks in the hotel • The steakhouse was the only good option for dinner • About 5 pools in the hotel (Great) • The lobby had one of the best scent in any of the hotels I have even visited. •The spa area was beautiful setup and relaxing. Cons •The bathroom had a bad smell when you put on the vent, which we complained about but nothing was done •Dinner options was not the best •Buffet options for breakfast and lunch didn't have varities of good food options. • Snack options had flavorless snacks and limited varieties. Overall I like the hotel but I will not visit again due to lack of good food options.

Stayed 3 nights in Apr 2026

10/10 Excellent

Sabah

Traveled with family

Apr 20, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful staff

Stayed 3 nights in Apr 2026

6/10 Okay

Govindra

Traveled with family and small children

Apr 9, 2026

Liked: Staff & service

Disliked: Amenities

I would rate this property a 6 out of 10. The staff was good but the food and amenities and restaurants did not meet industry standards.

Stayed 4 nights in Mar 2026

4/10 Poor

zahra

Traveled with group, Traveled with family and small children

Mar 2, 2026

Disliked: Staff & service

Check-in was very frustrating and took hours. There was no proper organization, and no one showed us the way to our room. After such a long wait, we were simply handed the keys without guidance — it felt chaotic and poorly managed. The buffet situation was also unacceptable. There was only one buffet open, so we had to wait in long lines just to get in. In addition, we constantly had to wait in line at the bars just to get drinks. It was clear that there was not enough staff to handle the number of guests. Service was very slow throughout the resort. To make matters worse, two of our friends got food poisoning during our stay, which was very concerning and completely ruined their vacation. Overall, this was a very disappointing experience, and unfortunately, I would not recommend staying at this hotel at all.

Stayed 6 nights in Feb 2026

8/10 Good

Charlene

Traveled with family and small children

Mar 2, 2026

Liked: Cleanliness, amenities

We received great service and food

Stayed 4 nights in Oct 2024

10/10 Excellent

Abigail

Mar 1, 2026

Stayed 4 nights in Feb 2026

6/10 Okay

Ebony

Mar 1, 2026

Stayed 3 nights in Feb 2026

10/10 Excellent

Regies Cyriac

Mar 1, 2026

Stayed 5 nights in Feb 2026

2/10 Terrible

Jamie Lee

Traveled with group

Mar 1, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

All of it. Your hotel is not very accommodating to people with special requirements to survive like sensitivities to specific things like foods and scented toilet paper. You have unscented in public restrooms, but refused to help me out and as a courtesy gives me the unscented one hardly understood English when asking what someone’s allergic to brought me raw food multiple times that was unable to eat. Dessert was lacking, major sweetness it was very bland fruit and vegetables were almost un edible for me because they were either not cooked correctly or soaked in oil or fried. I was not told upon arrival not to use the sink water to brush my teeth very poor water pressure the incapability of leaving room service in the room when someone is not answering the door is ridiculous. The beach was covered in litter, which I found to be extremely disgusting so much plastic and very harmful for animals. I saw your staff begging people to give up their towels at the pool one of your staff made me buy something that was 10 bucks because it fell on the floor and broke, even though I was already purchasing the same item. I’ve never had someone do that to me. I just didn’t find your resort to be very helpful in any manner when trying to accommodate one of your guests I felt very uncomfortable my entire trip and then I come home to ending up having dysentery because of the water in your hotel because you did not inform us it was unsafe so overall, I did not enjoy my vacation at all.

Stayed 4 nights in Feb 2026

8/10 Good

Alexandre

Traveled with family and small children

Mar 1, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean rooms. Perfect resort for families and kids

Stayed 7 nights in Feb 2026

10/10 Excellent

Stephen

Feb 28, 2026

Liked: Cleanliness, property conditions & facilities

I guess this might sound too good to be true, but my family and I had a wonderful time. We wouldn’t change a thing. My eight year old grandson said he would like the gift shop to be in the all inclusive! Ha ha. Other than that, he also would make no changes! Keep up the good work! 🙏☮️😎

Stayed 5 nights in Feb 2026

6/10 Okay

Norman Sydney

Traveled with family and small children

Feb 27, 2026

This is definitely a family resort. Would not recommend for people wanting a quiet relaxing getaway. Food was very inconsistent. Breakfast 8/10, lunch 7/10 dinner 5/10. Ala carte restaurants were a pain to get into. Italian was good but very inconsistent food quality. Steak house was good but really hard to get a reservation. Mexican restaurant was not good at all. They seemed understaffed everywhere and not prepared with people or food at anytime. Bar service was frustrating. Always major line ups. Once again not staffed. Swim up bar was never open. Rooms were fine but inconsistent cleaning. Mini bar was only stocked 2 times in the seven days. Always had to go to the desk for water. Would not be on our list to go back.

Stayed 7 nights in Feb 2026

4/10 Poor

Gunnar Wenzel

Feb 27, 2026

Liked: Cleanliness, property conditions & facilities

The property itself is truly five stars, but unfortunately some services fell short. The overall structure is very good, the location is nice, the space is beautiful, the rooms are well maintained, and suite housekeeping service was good. However, regarding the overall services at the resort, we found the food options to be limited, especially at the main buffet, which is the only option for breakfast and lunch. There were few choices, and the food was consistently cold. By far the biggest issue during our stay was the waiting times. We had to line up for almost everything at the resort. There were 40 minutes waiting time for both check in and check out, lines every day for breakfast, lunch, and dinner throughout the entire week, and if you went to get beach towels after 9 am you had to wait 30 to 40 minutes as well. We constantly felt stressed instead of relaxed. In addition to the long waits, we often saw several tables available, but cleaning service was slow because the same staff responsible for cleaning tables were also serving guests, which created confusion and delays. On multiple occasions, we also witnessed staff being rude to guests. It was clear that everyone was stressed due to the overall disorganization and long waits, but instead of improving the situation, it often made the experience even more frustrating.

Stayed 6 nights in Feb 2026

2/10 Terrible

Mark

Traveled with family and small children

Feb 26, 2026

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

I rarely write reviews, but this stay left me feeling completely disappointed. The hotel itself is beautiful — the property is well-designed, clean, and has all the potential to offer a great experience. Unfortunately, the management completely undermines what could have been a wonderful stay. From the moment we arrived, it felt like the hotel was constantly running out of basic essentials. Towels? Frequently unavailable. Coffee? Often empty. The better food options at the buffet? Gone early and never replenished. Even simple things like coffee cup lids were consistently missing. For a hotel of this caliber, this is unacceptable. The pool situation was equally frustrating. If you didn’t wake up early and claim a chair by placing a towel on it before breakfast, there was absolutely nowhere to sit. It created unnecessary stress and competition among guests instead of a relaxing atmosphere. The food was another major letdown. While there appeared to be variety, most of it was bland and uninspired. Again, this feels like a management issue — cutting corners in ways that are very noticeable to guests. I do want to acknowledge the staff. Every employee we interacted with was kind, polite, and doing their best. However, they are clearly overworked and stretched too thin. The problem is not the frontline staff — it’s the management and overall organization. It’s incredibly frustrating because this hotel could be amazing. The facilities are there. The staff care. But poor management,

Stayed 5 nights in Feb 2026

8/10 Good

Camelia

Traveled with family and small children

Feb 26, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Amenities

Stayed 5 nights in Feb 2026

4/10 Poor

Elizabeth

Traveled with family and small children

Feb 26, 2026

Liked: Amenities

Disliked: Property conditions & facilities

staff was wonderful but entire resort was understaffed. 3 year old son suffered serious injury in trampoline park and no additional padding was ever added. resort medic was not trained. sheets, duvet covers and face cloths were not provided.

Stayed 7 nights in Feb 2026

8/10 Good

JOHANNA, Foothills

Feb 26, 2026

Stayed 5 nights in Feb 2026

2/10 Terrible

Mary

Traveled with family and small children

Feb 26, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Our stay was very disappointing. The check-in process was slow and frustrating, and we were not guided to our room upon arrival. Throughout the stay, we faced consistently long lines for food, drinks, and basic services, which significantly reduced the quality of our experience. During our time at the hotel, both my spouse and I became ill and did not feel adequately supported by the staff. This further impacted our ability to enjoy the trip. Overall, the service and experience were well below our expectations Sincerely, Maryam Rajab Bolukat

Stayed 6 nights in Feb 2026

2/10 Terrible

JULIANA

Traveled with family

Feb 26, 2026

Disliked: Amenities, property conditions & facilities

Bad service, terrible food, poor management

Stayed 4 nights in Feb 2026

4/10 Poor

Justin

Feb 25, 2026

Stayed 7 nights in Feb 2026

6/10 Okay

Jerome

Traveled with partner

Feb 25, 2026

The rooms needed some maintenance, but were nice. Location was understaffed, but Alex the butler for the Amber room went above and beyond to compensate my wife and I. I was not a fan of the reserved seating for dinner was a hit or miss.

Stayed 5 nights in Feb 2026

4/10 Poor

Mallory

Traveled with group

Feb 24, 2026

It’s a beautiful resort aesthetically. Beautiful beach. Staff friendly.. but it is strongly lacking in areas in which I wouldn’t have booked here had I known previous to going. A) there is little to no entertainment for adults. There’s no pool games (even though they advertised daily that there would be).. wed show up to pool Zumba class to find out there wasn’t any. No rentals like paddle boarding, and to get a tennis racket to play tennis I had to chase someone down only to find out that there was no one to help me. B) No drinks available until 10am, and beach bar closes at like 5-6 pm daily. So you have to go all the way into the lobby if you decide to have a few more cocktails after 6pm C) not enough cabanas/not strict on people waking up at 4am and reserving them for the entire day to show up at noon.. D) there is NO SWIM UP BAR. Even though it shows pictures of one.. it is not functioning and hasn’t functioned in months/possibly years according to a staff member there. There is 1 beach bar for all 4 pools. E) the “adults only” doesn’t even have their own bar, and doesn’t have any music so it’s very mundane and boring. All in all. If you have kids, sure this could be a good resort. Lots of kid amenities. But I wouldn’t recommend this place to anyone other than a family.

Stayed 7 nights in Feb 2026

4/10 Poor

michael

Traveled with partner

Feb 24, 2026

Disliked: Cleanliness, property conditions & facilities

The resort was dirty - our room on arrival was dirty - still had items from the previous guest. We had to ask daily for something - to have our room cleaned, our mini bar filled, water in the room, towels in the room, robes and slippers etc. The food was ok - except for the Italian restaurant and steak restaurant. The beach is amazing. If you like to stand in lines for everything then this is the resort for you - we spent at least 20-25% of our time in lines - mostly to get food. Oh and having to get up at 430am just to reserve your beach chair or they are all hone. This resort has potential to be amazing but far from it currently. We goto the area every year and we will never go back to this resort.

Stayed 9 nights in Feb 2026

2/10 Terrible

Rut Blazquez

Traveled with family and small children

Feb 24, 2026

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

My recent stay at this hotel in Cancun was very disappointing overall. The only positive aspect of the experience was that most of the employees were polite and friendly. Unfortunately, the food situation was extremely poor. The buffet grill mainly offered only chicken and tilapia, and the rest of the food was often cold. Many serving trays and plates were usually empty and not refilled. During lunch, I was never able to get fries for my toddlers because they were always gone, and in the mornings there was no yogurt available. The same issue applied to the juices — once they ran out, they were simply not replenished. The snack bar and drink service were also very frustrating. There are separate lines for snacks and drinks, both understaffed, and you can easily spend around 20 minutes waiting in each line. On top of that, there is a limit of three drinks per person. This makes no sense for families traveling with children — if you want drinks for everyone, another adult has to stand in line as well. The daycare service was unreliable. I tried to drop off my daughter and was told they would open at 1 PM that day, even though the posted schedule says 11 AM. When I asked about the discrepancy, I was told the hours “depend on the hotel.” This makes it impossible to plan activities like a massage, since childcare may or may not be available. Additionally, one of the caregivers, Mari, spent most of her time on her phone and did not appear engaged with the children.

Stayed 5 nights in Feb 2026

2/10 Terrible

Deziah

Feb 23, 2026

They downgraded my room without letting me know I had to tell them it wasn’t my room for them to tell me they had an occupancy issue and would move me to my correct room the next day and only offered hotel credit mind you I paid for all inclusive Amber room with a private hot tub they put me in an Agatha room the door would not shut and the sheets and comforters were very wet on the bed I tried to call for the front desk, operator, room service and housekeeping none of them answered at all and the tv in my room did not work the door is basically there for nothing because I can hear everything in the hallway even the wind blowing it’s ridiculous and the AC is practically broken it sounds terrible and the sheets at this hotel just feel damp in the bed like I hate it and wont ever in my life stay here again at night the power just completely cut off and it’s off and on continuously the tacos at the beach bar are soggy and nasty and the fries are salty as hell the food options are very little and the guy cooking had no gloves or anything so unsanitary they only seem to have pork beef and fish for lunch I wouldn’t book this hotel if you want a good all inclusive experience I called housekeeping for towels and I received nothing at all and breakfast wasn’t bad they had better options but I started feeling sick and lightheaded afterwards I asked for housekeeping for my laundry at the front desk and they told me to go to my room and they would get to me they never did

Stayed 3 nights in Feb 2026

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Sensira Resort & Spa Riviera Maya – All Inclusive

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Reviews

Popular amenities

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Room options

View all photos for Double Room Standard with Sea View

Double Room Standard with Sea View

View all photos for Family Room -5 guests- Superior with Side Sea View

Family Room -5 guests- Superior with Side Sea View

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Room Superior with Sea View

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Agatha King

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Amber Room

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Agatha Queen

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Sapphire Room

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Sapphire, 2 Bedrooms

View all photos for Ruby Suite

Ruby Suite

View all photos for Amber 2 Queen beds

Amber 2 Queen beds

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What's nearby

Getting around

Restaurants

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Awards and affiliations

Similar properties

Dreams Riviera Cancun Resort & Spa - All Inclusive

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

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Property is also known as

Frequently asked questions

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

Very Good

8.6/10

8.8/10

8.2/10

8.2/10

Reviews

6/10 Okay

Elizabeth

Elizabeth

10/10 Excellent

Sabah

Sabah