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Sensira Resort & Spa Riviera Maya – All Inclusive

Property class: 4.5
4.5-star beachfront hotel near Puerto Morelos Beach

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

4 outdoor pools, free cabanas, sun loungers
Ruby Suite | View from room
Breakfast, lunch, dinner served; international cuisine
Amber Room | Premium bedding, pillowtop beds, free minibar, in-room safe
4 outdoor pools, free cabanas, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Hot tub
  • Parking included

Explore the area

View in a map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪15 min drive‬
  • Place, Puerto Morelos Town Square
    ‪20 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Double Room Standard with Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 462 sq ft
  • Sleeps 4

View all photos for Family Room -5 guests- Superior with Side Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Room -5 guests- Superior with Side Sea View

  • Partial sea view
  • 538 sq ft
  • Sleeps 5

View all photos for Room Superior with Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Room Superior with Sea View

  • Sea view
  • 581 sq ft
  • Sleeps 2

View all photos for Room Premium with Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Room Premium with Sea View

  • Sea view
  • 602 sq ft
  • Sleeps 2

View all photos for Agatha King

Agatha King | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha King

8.6 out of 10
Excellent
(142 reviews)
  • Ocean view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Amber Room

View from room

Amber Room

9.2 out of 10
Wonderful
(41 reviews)
  • Ocean view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha Queen

8.4 out of 10
Very good
(183 reviews)
  • Ocean view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sapphire Room

Sapphire Room | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire Room

7.8 out of 10
Good
(65 reviews)
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire, 2 Bedrooms

9.0 out of 10
Wonderful
(9 reviews)
  • Partial ocean view
  • 807 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Ruby Suite

Ruby Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Ruby Suite

9.8 out of 10
Exceptional
(23 reviews)
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Puerto Morelos

Beachfront retreat .Within a 5-minute walk of this Puerto Morelos hotel, you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Also, Puerto Morelos Beach is within 2 miles (3 km) and Sanctuary of Hope and Time Capsule is within 6 miles (10 km).

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.3 miles
  • Puerto Morelos Beach - 15 min drive - 6.8 miles
  • Moon Palace Golf Club - 16 min drive - 10.1 miles
  • Ojo de Agua Beach - 19 min drive - 8.9 miles
  • Puerto Morelos Town Square - 20 min drive - 9.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Le Chique - ‬7 min drive
  • Lobby Bar
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Restaurante Zócalo - ‬7 min drive
  • ‪Siena Restaurant - ‬7 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star beachfront hotel near Puerto Morelos Beach
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

  • 359 guestrooms or units
  • 6771 sq ft of conference space
  • 629 sq m of conference space
  • Built in 2020
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with free minibar items and minibars. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Hot tub
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide
  • Yoga classes
  • Ziplining

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.05 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Frequently asked questions

How close is Sensira Resort & Spa Riviera Maya – All Inclusive to the airport?

Sensira Resort & Spa Riviera Maya – All Inclusive is 14 mi (22-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Sensira Resort & Spa Riviera Maya – All Inclusive?

As of Apr 16, 2026, prices found for a 1-night stay for 2 adults at Sensira Resort & Spa Riviera Maya – All Inclusive on Apr 21, 2026 start from $399, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have an airport shuttle?

Airport shuttle services are not available at Sensira Resort & Spa Riviera Maya – All Inclusive.

How close is Sensira Resort & Spa Riviera Maya – All Inclusive to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Sensira Resort & Spa Riviera Maya – All Inclusive offer free breakfast?

Sensira Resort & Spa Riviera Maya – All Inclusive does not offer free breakfast.

Is there a casino at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, there is no casino at this hotel.

What time is check-in at Sensira Resort & Spa Riviera Maya – All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Sensira Resort & Spa Riviera Maya – All Inclusive?

This hotel offers free self parking.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a pool?

Sensira Resort & Spa Riviera Maya – All Inclusive features 4 outdoor pools and a children's pool.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a restaurant?

Sensira Resort & Spa Riviera Maya – All Inclusive is home to La Pergola, which features international cuisine.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a spa?

Pamper yourself with a day at Inspiration Spa, where you can enjoy hot stone massages, aromatherapy, and facials.

How close is Sensira Resort & Spa Riviera Maya – All Inclusive to downtown Puerto Morelos?

Sensira Resort & Spa Riviera Maya – All Inclusive is 4.5 mi away from Puerto Morelos.

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1111 out of 2214 reviews
Rating 8 - Good. 526 out of 2214 reviews
Rating 6 - Okay. 268 out of 2214 reviews
Rating 4 - Poor. 151 out of 2214 reviews
Rating 2 - Terrible. 158 out of 2214 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Martin

Traveled with partner
Liked: Cleanliness, amenities
Most of our issues were with the dining service and the food. The menu was very limited, and it was more junk food than actual, proper meals. There were more dessert items than real food, and the options were repetitive every single day, The hotel was in a very remote location and not in the main area where the other all-inclusive hotels are situated. The ocean water was not as clear and beautiful as the beaches at the other hotels,and the reception service was very weak and unprofessional
Stayed 4 nights in Feb 2026

4/10 Poor

Ryan

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
come alone to a few different adult only resorts were trying to temper our expectations, as we knew it would be a different experience. PROS: Rooms - big and clean, a few scratches and dents here and there but nothing out of the ordinary, daily housekeeping was outstanding as well. Shows - Some of the shows were a bit cheesy, but amazing acrobatics and magicians blew us away during a few of the nights. CONS: Check In - Very slow process, takes about 15 minutes per guest and never have more than 2 people at the desk. Staff Level - The resort seemed to me to be EXTREMELY short staffed the entire time. Waiters took forever or were non-existent. Any of the event staff we had were absolutely outstanding though. Added shout-out to Diego, Angie and Alex, they were absolutely phenomenal and made us feel very welcome. Food - The food was underwhelming to say the least. The buffet was just okay, and I watched staff throw food that spilled off in front back into the trays. The restaurants were also just alright, but twice we got a dessert that was somehow SOPPING WET? Also, its nearly impossible to order food at Las Brisas, and in the 6 days we were there, I didn't see a single staff member at the Kiosk, just a few tortilla chips and cheese dip. The restaurants constantly ran out of basic things like ketchup and ice cream, two things I would think would be a necessity at a kid friendly resort. Beach - This is the part that blows my mind the most. There is a very apparent lack of
Stayed 5 nights in Jan 2026

6/10 Okay

Jonathan

Traveled with family
Liked: Cleanliness, property conditions & facilities
The stay was ok but not great. There seemed to be some staffing issues because I waited 45 minutes to check in. They didn't even apologize for the wait. Also, I ordered a drink at the main bar, right off the menu and they said they couldn't make it due to not having a blender. Additionally, they shut down the food service one night without telling anyone, making it so we had to wait a long time to order something. The food was ok but nothing spectacular. One other thing was, I went to the steak house and order the fillet, only to find out that it was out of stock. I know I sound pretentious but when pay so much to have a stay at a nice resort, you normally have high expectations. Everything wasn't all bad, they had a zip line for the kids and the show was pretty good. Overall disappointed in my experience.
Stayed 6 nights in Jan 2026

8/10 Good

Akram

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No activities for adult couples as I went with my husband and was bored at times. I wish I reserved adult only resort. But Very family friendly for people with kids.
Stayed 5 nights in Jan 2026

6/10 Okay

Istiaque

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice. Food options were limited. They kept the same menu for 7 days. The steak house and Italian restaurant were good. The resort was very clean. Terrible beach though. It has seaweed problem. We couldn't use the beach at all. The location is not convenient and roads around it are very bad with huge potholes. Nothing compared to Cancun. The swimming pools were not heated. This resort is ideal for kids. They have a water park, adventure club and lots of activities for kids. 5/5 for that. Kids wont get bored at all. Overall, I would not go back.
Stayed 6 nights in Jan 2026

10/10 Excellent

Irvin Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2026

10/10 Excellent

Mélissa

Stayed 5 nights in Nov 2025

8/10 Good

Alastair

Stayed 2 nights in Jan 2026

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice, but small and lacked opportunity for privacy of traveling with a family. Views are great from all rooms. Staff was friendly and helpful but they lacked numbers. More staff needed in general. Amenities were good. Mini putt & kids club was great. Swim up bar was closed all week which was a downer. The beach is muddy and not really swimmable. Sad for the kids. There were a few misses, and you had to go through the manager of the concierge if you needed something done.
Stayed 5 nights in Dec 2025

10/10 Excellent

Boris Montana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 7 nights in Nov 2025

10/10 Excellent

blake

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All around great resort for adults and children!
Stayed 7 nights in Jan 2026

6/10 Okay

Amanda

Stayed 7 nights in Jan 2026

6/10 Okay

Mark

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jan 2026

6/10 Okay

Monika

Stayed 7 nights in Jan 2026

10/10 Excellent

Matthew

Stayed 7 nights in Jan 2026

10/10 Excellent

Gabriel Alejandro

Stayed 7 nights in Jan 2026

10/10 Excellent

Christy Lynn

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful, clean, maintained. The food was delicious. The activities for the kids were amazing. The only downside is it is not close to anything. Highly recommend if looking for a very relaxing safe vacation
Stayed 5 nights in Jan 2026

6/10 Okay

Karie Ka yee

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The resort is more of a hotel vibe than an actual resort. It’s quite small and the hotel grounds and rooms itself were well maintained and clean. The staff were great but what made the experience mediocre was the service experience. There seems to be a line for everything at the hotel. A small line up for things is to be expected but this was beyond that, for example, to get food at the beachside grill took on average 40 mins. They made the mains all made to order vs having some of the food out like buffet style. To even get basic things such as fries and burgers took 40 mins. They kept guacamole beyond the counter, so while the chips were out, you had to wait to get the guacamole. Same applied to the buffet, there’s a line for everything because they had 1 person cooking and this poor staff is working as fast as they can, but it’s impossible to keep up with the demand. Something also strange is that there’s never any bacon out in the buffet, you had to lineup at the omelette station to ask for it. Same goes for the bar, it’s understaffed Also, there’s constant lack of beach towels, they would run out of towels mid day at the towel shack and you would have to wait an hr or more for a change of towel. For some reason when you place towels in the floor in your room for switching, they do not replace it with clean towels. It’s like there’s a scarcity in towels, we had to call multiple times because we did not have bath towels. And it would require several calls
Stayed 5 nights in Dec 2025

8/10 Good

GUOLIANG

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I think overall this is.a great hotel for a relaxed vacation, especially in the winter months. It is located on a private beach, with a lot of good amenities. We enjoyed the pools, water slides, tennis court, and mini-golf, We really liked the food and drinks of all the restaurants. I think the servers in the restaurants, at various amenities, and for cleaning the rooms are all very nice and hard working. I appreciated their service and friendliness.
New Year’s Eve from my hotel room
Stayed 7 nights in Dec 2025

4/10 Poor

Jinli

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Cons Buffet was closed one night which is unbelievable. Place was dirty and under stuffed. Long wait for snack bar. Shower room was not sealed well and it kept flooding 30%of our room. I talked to two other family and they complained the same problem which means this could be happening to a lot of rooms. Ocean is brown with seaweeds The road to hotel is extremely bumpy 12pm they were out of beach towels and wait for two hours Service is not excellent some stuffs are not friendly They have no avocados and berries which was disappointing
Stayed 5 nights in Jan 2026

10/10 Excellent

Elena

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice for family Vaca
Stayed 4 nights in Dec 2025

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Sandy was especially helpful with regards to a room key.
Stayed 4 nights in Dec 2025

4/10 Poor

Efren, Round Lake

Stayed 5 nights in Dec 2025

4/10 Poor

Kristeen

Traveled with family
Disliked: Staff & service, amenities
The food was not quality. The Mexican Restaurant was absolutely horrible quality., the hostess was rude. The room.i booked was not available, however, they did not notify me. Instead i realized it once i checked into the room. Low staff made wait times extremely long.
Stayed 3 nights in Jan 2026

6/10 Okay

Brittany

Disliked: Cleanliness
The entrance is stunning, the lobby and view from the lobby are absolutely beautiful. Christmas eve was fantastic, the food at the steak house was incredible, the buffet was good though lacking the variety most expect to see at an all inclusive. It felt like it was all down hill from that point forward. The beach was absolutely disgusting from our first day to the day before we left it wasn't taken care of AT ALL. No clean up of seaweed, sludge, logs or trash and the result was a beach area we found unusable and a stench that was not only overwhelming at the beach but permeates up into the kids club area and was mildly nauseating. Despite the smell, which I could barely handle, my son absolutely loved the kids club and the wonderful ladies there, they were truly a highlight of the resort. From Christmas forward the food at the buffet got progressively worse, with everything being either lukewarm, cold or in a few instances completely under cooked, to the point where I got a half frozen scallop right off the grill and had to ask them to please continue cooking it. When I asked the gentleman to do so he seemed rather irritated at the request. The snack bar food was all cold unless you got to it the moment it was put out but the made t
Stayed 7 nights in Dec 2025