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Sure Hotel by Best Western Rhoen Garden

4.0 star property
4-star guestrooms with free WiFi

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Photo gallery for Sure Hotel by Best Western Rhoen Garden

Daily buffet breakfast (EUR 18.00 per person)
Indoor pool, open 7 AM to 8:30 PM, sun loungers
Sauna, body treatments, aromatherapy, hot stone massages
Lobby
Food and drink

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Spa
  • Breakfast available
  • Room service

Explore the area

View in a map
Kohlstöcken 4, Poppenhausen, HE, 36163
  • Place, Guckaisee
    ‪9 min walk‬
  • Place, Wasserkuppe
    ‪13 min drive‬
  • Place, Fulda Cathedral
    ‪24 min drive‬

Room options

View all photos for Economy Room, 1 Twin Bed

Economy Room, 1 Twin Bed | In-room safe, desk, cribs/infant beds, rollaway beds

Economy Room, 1 Twin Bed

  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Queen Bed

Comfort Room, 1 Queen Bed | In-room safe, desk, cribs/infant beds, rollaway beds

Comfort Room, 1 Queen Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds, Balcony

Superior Room, 2 Twin Beds, Balcony | In-room safe, desk, cribs/infant beds, rollaway beds

Superior Room, 2 Twin Beds, Balcony

8.4 out of 10
Very good
(5 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | In-room safe, desk, cribs/infant beds, rollaway beds

Family Room, Multiple Beds

8.8 out of 10
Excellent
(3 reviews)
  • 366 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Balcony, Valley View (Walk-in Shower)

Standard Room, 1 Double Bed, Balcony, Valley View (Walk-in Shower) | In-room safe, desk, cribs/infant beds, rollaway beds

Standard Room, 1 Double Bed, Balcony, Valley View (Walk-in Shower)

  • Sleeps 2
  • 1 Double Bed

Junior Suite, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

Economy Single Bed Room

  • Sleeps 1

Superior Room with 2 Single Beds and Balcony

  • Sleeps 2

1 Queen Bed, Comfort Room, Twin Beds On Request

  • Sleeps 2

1 Double 2 Single Beds, Family Room, 2 Rooms

  • Sleeps 4

View all photos for 1 Double Bed, Balcony, Valley View, Sitting Corner, Walk In Shower

In-room safe, desk, cribs/infant beds, rollaway beds

1 Double Bed, Balcony, Valley View, Sitting Corner, Walk In Shower

  • Sleeps 2

1 King Bed, Junior Suite, Balcony, Fireplace, Separate Living Area, Sofa, Bathtub

  • Sleeps 2

About the neighborhood

Poppenhausen

In Poppenhausen .Within a 10-minute walk of the hotel, you'll find Hessian Rhön Nature Park and Guckaisee. Wasserkuppe and Sommerrodelbahn Wasserkuppe are also within 3 miles (5 km).

What's nearby

  • Guckaisee - 9 min walk - 0.5 miles
  • Wasserkuppe - 13 min drive - 4.8 miles
  • Kreuzberg Monastery - 22 min drive - 11.5 miles
  • Rhon Biosphere Reserve Center - 23 min drive - 17.2 miles
  • Fulda Cathedral - 24 min drive - 17.0 miles

Getting around

  • Gersfeld (Rhön) Station - 9 min drive
  • Frankfurt Airport (FRA) - 88 min drive

Restaurants

  • ‪Café Kaffemühle - ‬11 min drive
  • ‪Märchenwiesenhütte - ‬8 min drive
  • ‪Forellenhof Wahl - ‬10 min drive
  • ‪Gaststätte Weikardshof - ‬10 min drive
  • ‪Gasthof "Zur Krone - ‬14 min drive

About this property

Sure Hotel by Best Western Rhoen Garden

4-star guestrooms with free WiFi
Sure Hotel by Best Western Rhoen Garden offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Spa services, a terrace, and an arcade/game room are also featured at Sure Hotel by Best Western Rhoen Garden. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Poppenhausen hotel.

  • 1 building
  • 54 guestrooms or units
  • Meeting rooms
  • Poolside lounge chairs
  • Ski equipment storage
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Sure Hotel by Best Western Rhoen Garden offers 54 accommodations with safes and bathrobes. Flat-screen televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Poppenhausen hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

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  • Pool
  • Spa
  • Pet friendly
  • Parking included
4.1 out of 5, Very Good, 51 reviews
$116 nightly
The price is $130
Nov 23 - Nov 24
Total with taxes and fees
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Property amenities

Family friendly

  • Arcade/game room
  • Crib (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 5 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 11 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Ski storage

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 20

Special check-in instructions

The front desk is open daily from 7 AM - 8:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.0 per night.
  • Cribs (infant beds) are available for EUR 10.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 14 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18.00 for adults and EUR 11.00 for children
  • Self parking fee: EUR 5 per day
  • Pet fee: EUR 15 per pet, per day
  • Late check-out fee: EUR 20 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property Registration Number HRB99409B

We should mention

  • Pool access available from 7 AM to 8:30 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Best Western Hotel Rhoen Garden Poppenhausen
Hotel Rhoen Garden Poppenhausen
Rhoen Garden
Rhoen Garden Poppenhausen
Hotel Rhön Garden Poppenhausen
Best Western Rhoen Garden Poppenhausen
Rhön Garden Poppenhausen
Rhön Garden
Best Western Rhoen Garden
Sure By Rhoen Poppenhausen
Best Western Hotel Rhoen Garden
Sure Hotel by Best Western Rhoen Garden Hotel
Sure Hotel by Best Western Rhoen Garden Poppenhausen
Sure Hotel by Best Western Rhoen Garden Hotel Poppenhausen

Frequently asked questions

How close is Sure Hotel by Best Western Rhoen Garden to the airport?

Sure Hotel by Best Western Rhoen Garden is 78.5 mi (88-min drive) away from the Frankfurt Airport (FRA) airport, the closest popular airport to the property.

Does Sure Hotel by Best Western Rhoen Garden have an airport shuttle?

Airport shuttle services are not available at Sure Hotel by Best Western Rhoen Garden.

Does Sure Hotel by Best Western Rhoen Garden offer free breakfast?

Free breakfast isn’t provided at Sure Hotel by Best Western Rhoen Garden, but buffet breakfast is offered for a fee of EUR 18.00 for adults and EUR 11.00 for children. It's available every day from 7:30 AM to 10:30 AM.

Is there a casino at Sure Hotel by Best Western Rhoen Garden?

No, there is no casino at this hotel.

What time is check-in at Sure Hotel by Best Western Rhoen Garden?

Check-in start time: 3:00 PM; Check-in end time: 8:30 PM.

Is there free parking at Sure Hotel by Best Western Rhoen Garden?

Free parking is not available at this hotel. Self parking is available for EUR 5 per day.

Does Sure Hotel by Best Western Rhoen Garden have a pool?

Sure Hotel by Best Western Rhoen Garden features an indoor pool. Guests can enjoy pool access from 7 AM to 8:30 PM.

Does Sure Hotel by Best Western Rhoen Garden have a restaurant?

Sure Hotel by Best Western Rhoen Garden is home to Bergstube, which features international cuisine.

Does Sure Hotel by Best Western Rhoen Garden have a spa?

This hotel has a spa, which features hot stone massages, facials, and mani/pedis.

How close is Sure Hotel by Best Western Rhoen Garden to downtown Poppenhausen?

Sure Hotel by Best Western Rhoen Garden is 1.9 mi away from Poppenhausen.

Sure Hotel by Best Western Rhoen Garden Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 57 out of 139 reviews
Rating 8 - Good. 57 out of 139 reviews
Rating 6 - Okay. 20 out of 139 reviews
Rating 4 - Poor. 4 out of 139 reviews
Rating 2 - Terrible. 1 out of 139 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Helai

Stayed 1 night in Jul 2025

10/10 Excellent

Helai

Liked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel just for one night sleep passing through the city. From the moment you walk into this hotel you feel like home. It’s cozy and home like. Comfy bed, spacious rooms and not to mention the view from our balcony. The front desk Hallala (sorry if I have misspelled the name) was so pleasant, respectful and she took care of our big family and checked us out with so much love and attention. I am so sad we didn’t have time to spend couple of nights in this hotel but for sure will be back. Also shout out to bartender/waiter at the restaurant. He was so kind. Thank you for such a nice experience.
Stayed 1 night in Jul 2025

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

joseph, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in a quiet scenic area. Facilities are great plus dining is very personable. Deducted a star due to a front desk member who was rude to me during check in(plus couldn’t locate our reservation the supervisor stepped in and took care of us). Also,our door lock needed repair (the maintenance guy there was top notch and saved the day by fixing our door). Aside from our check in woes this is a very nice place to stay and will probably stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Dagmar

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We really liked the location. We spent a weekend here and hiking trails are starting directly behind the hotel. No need to take the car to start. You can order a packed lunch that is filled with enough food and drinks for 2. The breakfast was great! We did not try the restaurant. Our room was to the backyard (into the forest) and after check in Friday evening we were a bit disappointed as we expected a view into the beautiful landscape. But next morning we had the sunrise on our site and sat in the sun on our balcony - everybody happy again!During hot summer days these rooms might not have the best view but should stay cooler than the rooms on the other site. The rooms are clean and stuffed with all you need. Don`t expect modern style furniture at this traditional house. Everybody from the staff was really friendly and made us feel very welcome. We enjoyed the swimming pool and the sauna after our hike. Unfortunately Spa treatments are not offered at the moment.
Stayed 2 nights in May 2022

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay. Nice pool and Sauna Spa.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Peter, Portland, ME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel. Close to Wasserkuppe Mountain. Good facilities (Pool, Sauna). Nice Breakfast.
Stayed 1 night in Sep 2018

10/10 Excellent

Anna, Malmö, Sweden

Fantastic hotel with friendly atmosphere. A home away from home.
Stayed 1 night in Sep 2018

8/10 Good

Enong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Joerg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Family Hotel

Nice Family rooms, great view, very friendly and competent staff.

10/10 Excellent

Beate

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut zum Erholen und Wandern. Personal ist sehr freundlich und hilfsbereit.
Stayed 5 nights in Aug 2025

10/10 Excellent

Birger

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Rikke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skønt hotel

Vi skulle kun overnatte en dag, da vi var på vej til Østrig, og kom først meget sent pga. vejarbejde ved Hamborg og dårligt vejr gennem DK og nord Tyskland. Receptionen var lukket, men vi fik oplyst en kode til en nøgleboks, let og nemt! Der var danskvand på værelset, skønt når man kommer så sent. Dagen efter fik vi dejlig morgenmad og en dukkert i deres opvarmede pool..Skønt at køre videre på! Alt i alt et godt sted til billig penge. Anbefaler klart:-)
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Bjarne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Gitte Kjeldgaard

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Ida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very familyfriendly. Also amazing rooms and such a beautiful view. Extra plus for the klosterbier from Kreuzberg (we came to visit Kloster Kreuzberg) that was available in the bar.
Stayed 2 nights in Jul 2025

8/10 Good

Louise

Stayed 1 night in Jul 2025

4/10 Poor

Morten

Traveled with family

Ok men ikke mere

Vi købte med morgenmad til 150 pr person i alt 600. Det er ikke pengene værd. Hotellet er hyggeligt men bærer også præg af slitage. Støjende herrer i swimmingpoolen.
Stayed 1 night in Jul 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Nikolai

Fantastik!
Stayed 1 night in Jun 2025

6/10 Okay

Manfred

Traveled with group
Disliked: Property conditions & facilities, room comfort
Das Hotel hatte seine Besten Zeiten in den späten 80ern / frühen 90ern und seither wurde da auch nicht mehr allzuviel gemacht. Alles sauber, aber sehr sehr altbacken und an vielen Stellen nicht zeitgemäß: Neben dem Bett gibt es keine Steckdose
Stayed 1 night in Jun 2025