2/10 Terrible
Roger
Traveled with partner
Sep 5, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 9 nights here thinking we’d get the relaxing, all-inclusive vacation we paid for. Instead, we got a nightmare. Our room smelled like mildew, the AC leaked so badly we had to keep a trash can under it the entire stay, and the bathroom was crawling with bugs. Guest services brushed us off until day 7 then only offered to move us because they wanted to swap our TV.
The food? A disaster. The buffet was closed except for breakfast, almost every restaurant needed impossible reservations, and the few options left were terrible. The Italian place was so bad we literally spit out the food and left. We ended up booking excursions just to avoid being stuck at the hotel.
On checkout day, construction crews were ripping apart the room next to us, and then the hotel tried to hold us over a missing bracelet and make us pay for it. After everything we went through, that was the final slap in the face.
We come to Playa every year and love it but this resort was by far the worst experience we’ve ever had. If you’re looking for an stress-free vacation, look anywhere else.
Roger
Stayed 8 nights in Aug 2025
