Iberostar Waves Tucán - All Inclusive

4.5-star beachfront property near Playa del Carmen Maritime Terminal

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Where to?

Dates

April 2026

May 2026

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

On the beach, white sand, sun loungers, beach umbrellas

8 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Parking included
Free WiFi

Explore the area

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

Place, Piste Cyclable sur Paseo Xaman-Ha
‪5 min walk‬
Place, Playacar Beach
‪6 min walk‬
Place, Playacar Golf Club
‪15 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Free minibar, in-room safe, desk, blackout drapes

Premium Room

Very good

Garden view
377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

Exceptional

Garden view
409 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite, Oceanfront

Very good

Ocean view
409 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Excellent

Garden view
377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room

Very good

Garden view
377 sq ft
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite

Exceptional

Garden view
409 sq ft
1 bedroom
Sleeps 1
1 King Bed

Junior Suite, Oceanfront (Beach Access)

Good

Ocean view
409 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Garden view
377 sq ft
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Quadruple Room Premium with Beach View

376 sq ft
Sleeps 4

Single Room Premium

376 sq ft
Sleeps 1

Double Room Premium

376 sq ft
Sleeps 4

Single Room Premium with Pool View

376 sq ft
Sleeps 1

Double Room Premium with Pool View

376 sq ft
Sleeps 4

Suite Junior

409 sq ft
Sleeps 1

Suite Junior

409 sq ft
Sleeps 4

Suite Junior with Sea View

409 sq ft
Sleeps 1

Suite Junior with Sea View

409 sq ft
Sleeps 4

Suite Junior with Sea View

409 sq ft
Sleeps 1

Suite Junior with Sea View

409 sq ft
Sleeps 4

Single Room Premium with Beach View

376 sq ft
Sleeps 1

Double Room Premium

376 sq ft
Sleeps 4

Quadruple Room Premium

376 sq ft
Sleeps 4

Premium Room, Beachside

Excellent

Garden view
377 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Premium Room, Beachside

Garden view
377 sq ft
Sleeps 1
2 Double Beds

Premium Room (Promo)

Wonderful

Garden view
377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Promo)

Garden view
377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Double Room Premium

376 sq ft
Sleeps 1

Double Room Premium

376 sq ft
Sleeps 4

Premium Room (Tropical View)

Excellent

Garden view
377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

Garden view
377 sq ft
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Beach view
409 sq ft
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

Partial ocean view
409 sq ft
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Garden view
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Garden view
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Room Premium with Garden View

Sleeps 4

Single Room Premium with Garden View

Sleeps 1

Room Premium with Garden View

Sleeps 4

Room Premium

376 sq ft
Sleeps 4

Room Premium

376 sq ft
Sleeps 1

Room Premium

376 sq ft
Sleeps 4

Room Premium

376 sq ft
Sleeps 4

Quadruple Room Premium with Pool View

376 sq ft
Sleeps 4

Suite Junior

409 sq ft
Sleeps 4

Suite Junior with Sea View

409 sq ft
Sleeps 4

Suite Junior with Sea View

409 sq ft
Sleeps 4

About the neighborhood

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach are also within 3 miles (5 km).

What's nearby

Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.3 miles
Playacar Beach - 6 min walk - 0.4 miles
Mahi Golf Course - 10 min walk - 0.5 miles
Playacar Golf Club - 15 min walk - 0.8 miles
Mayan Ruins of Playacar - 2 min drive - 1.4 miles

Getting around

Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

‪rosa roja - ‬5 min walk
‪Viva Wyndham Maya - ‬9 min walk
‪Blue Moon Beach Bar Sandos Select Club - ‬9 min walk
‪Cupcake Cafe - ‬6 min walk
‪Festival Grand Buffet - ‬8 min walk

About this property

Iberostar Waves Tucán - All Inclusive

4.5-star beachfront property near Playa del Carmen Maritime Terminal

Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Iberostar Waves Tucán - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

350 guestrooms or units

3 levels

8 dining venues

2 bars on the beach

2 bars by the pool

5 bars or lounges

Meeting rooms

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference space

Dry cleaning

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Outdoor picnic space

Gift shop

Beauty salon

Onsite shopping

No smoking on site

Water dispenser

Swim-up bar

Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Pool
Breakfast included
All inclusive
Spa

Property amenities

Family friendly

4 outdoor pools
Children's pool
Dining table
Free children's club
Free supervised activities for children
In-room babysitting (surcharge)
In-room crib
Playground
Snack bar/deli

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking on site

Food and drink

2 beach bars
2 poolside bars
5 bars/lounges
8 restaurants
A swim-up bar
Snack bar/deli

Things to do

2 outdoor tennis courts
4 outdoor pools
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Scuba diving
Shopping
Steam room
Windsurfing
Yoga classes

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Hand-held showerhead
No elevator
Smooth flooring in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Room amenities

Entertainment

Flat-screen TV with satellite channels

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Free toiletries
Hair dryer
Shower
Towels provided

Food and drink

Coffee/tea maker
Dining table
Free stocked minibar

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Desk
Desk chair
Eco-friendly toiletries
Iron/ironing board on request
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Iberostar Waves Tucán - All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

Pool access available from 7:00 AM to 7:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Iberostar Tucan

Iberostar Tucan All inclusive

Iberostar Tucan All inclusive Playa del Carmen

Iberostar Tucan Playa del Carmen

Tucan Iberostar

Iberostar Playa Del Carmen

Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

Iberostar Tucan Mexico

Iberostar Tucan Quetzal

Playa Del Carmen Iberostar

Iberostar Tucan All inclusive All-inclusive property

Iberostar Tucan inclusive l C

Iberostar Tucan All inclusive

Iberostar Tucán All inclusive

Iberostar Waves Tucán All Inclusive

Iberostar Waves Tucán - All Inclusive Playa del Carmen

Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

How close is Iberostar Waves Tucán - All Inclusive to the airport?

Iberostar Waves Tucán - All Inclusive is 20.9 mi (269-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Iberostar Waves Tucán - All Inclusive?

As of Apr 10, 2026, prices found for a 1-night stay for 2 adults at Iberostar Waves Tucán - All Inclusive on May 10, 2026 start from $283, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Iberostar Waves Tucán - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Iberostar Waves Tucán - All Inclusive.

How close is Iberostar Waves Tucán - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Iberostar Waves Tucán - All Inclusive offer free breakfast?

Iberostar Waves Tucán - All Inclusive does not offer free breakfast.

Is there a casino at Iberostar Waves Tucán - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (7-min drive) is nearby.

What time is check-in at Iberostar Waves Tucán - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Iberostar Waves Tucán - All Inclusive?

This property offers free self parking.

Does Iberostar Waves Tucán - All Inclusive have a pool?

Iberostar Waves Tucán - All Inclusive features 4 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Iberostar Waves Tucán - All Inclusive have a restaurant?

Iberostar Waves Tucán - All Inclusive is home to Bonsai, which features Japanese cuisine.

Does Iberostar Waves Tucán - All Inclusive have a spa?

This property has a spa, which features deep-tissue massages, mani/pedis, and body treatments.

How close is Iberostar Waves Tucán - All Inclusive to downtown Playa del Carmen?

Iberostar Waves Tucán - All Inclusive is 2.2 mi away from Playa del Carmen.

Iberostar Waves Tucán - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

4/10 Poor

Susan

Traveled with family

Jan 5, 2026

Liked: Cleanliness

This stay was disappointing mainly due to food poisoning experienced by 2 members of our party. Hotel claimed no one else had it and unless a Dr said it was food poisoning they would take no responsibility but we spoke to many other guests that also had someone in their party also fall ill. Animals at hotel are the best part and the hotel is very clean.

Stayed 5 nights in Dec 2025

10/10 Excellent

Emma

Traveled with family and small children

Jan 3, 2026

Liked: Amenities

Fantastic beach

Stayed 7 nights in Dec 2025

10/10 Excellent

Jason, Short Hills

Traveled with family

Jan 3, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was clean, staff was polite and helpful.

Stayed 9 nights in Dec 2025

4/10 Poor

irina

Traveled with family and small children

Jan 2, 2026

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Why people rank it 5 stars? The rooms are very outdated! You have only 1 outlet in the room and even that is by the TV. You unplug the Lamp and you use the charger. Absolutely no charges by the bed. The room is pretty small and the bathroom is super small. We traveled with 2 small children and it was very difficult to take a shower and use the bathroom or sink all the same time. If someone is at the sink - don’t open the door you’ll hit the person. If someone is using the toilet don’t open the door you’ll literally slam the door in their face. The shower is super small and claustrophobic, the lights are very small, yellow and just not enough. There is no shelf or space to place any of your shampoos or anything. The toilet clogged twice. There is no service by the pool or the beach area. No one will bring you any drinks, you have to go wait in line and get your drink. The entertainment could be better. All the entertainment ends at 10.30. For Xmas Eve entertainment the organizers were selling bottles of alcohol which would allow you to sit at the table. The bottle prices started at $120 US dollars and if you didn’t buy one you were meant to sit on the sides of the theater area. Once the show started more than 30 tables were empty but the organizers still didn’t allow anyone to sit and if someone attempted to do so they would be asked to move out of the area to the side.

Stayed 8 nights in Dec 2025

10/10 Excellent

Brent Richard

Traveled with partner

Jan 1, 2026

Liked: Cleanliness, staff & service, property conditions & facilities

Had to get the AC adjusted after the first night. Worked fine after that. Did not spend time at the pools - Just used the beach. Swimming in the ocean was great. Meals at buffet were good. Great afternoon snorkeling tour with the on-site company. Some good bird watching down by lovers beach and along the street outside the resort. Best birding if you can arrange it is at the golf course. Hotel staff were helpful and pleasant throughout the stay. We really enjoyed the evening violinist. Beds were comfortable and room was kept clean.

Stayed 9 nights in Dec 2025

8/10 Good

Gabriella

Traveled with partner

Dec 31, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff was friendly, rooms were clean and tidy.

Stayed 8 nights in Nov 2025

8/10 Good

Myra

Dec 31, 2025

Liked: Cleanliness, staff & service

Great food and many restaurant options on site. Beach is beautiful. Rooms need a facelift but supposedly the hotel is closing Spring 2026 - Fall 2026 to upgrade the rooms. Drink varieties are a bit limited...but we didn't leave thirsty. I would stay there again.

Stayed 6 nights in Dec 2025

10/10 Excellent

Zahra Sadat

Traveled with family

Dec 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were very friendly and welcoming, the area was nice, and the food options and quality were good. The only downside was that the beach gets very crowded—if you don’t go early in the morning, it’s hard to find a spot.

Stayed 7 nights in Dec 2025

10/10 Excellent

yael

Dec 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

All good

Stayed 5 nights in Dec 2025

10/10 Excellent

Claudia, Houston

Dec 24, 2025

Stayed 6 nights in Nov 2025

8/10 Good

Elvira

Traveled with family and small children

Dec 23, 2025

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Some pools were not so clean. The rooms are very outdated. The room gets very muggy and hot at night. So muggy the sheets and our clothes would feel wet. It smelled like mold/mildew in the room.

Stayed 3 nights in Dec 2025

10/10 Excellent

Pierre Dominik

Dec 23, 2025

Stayed 5 nights in Dec 2025

10/10 Excellent

Gaye

Dec 21, 2025

Stayed 7 nights in Dec 2025

8/10 Good

Robert A

Dec 21, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful grounds and super clean resort. The staff were all amazing. The room needs to be updated . The bathroom door opens up inside the bathroom and in the way of the sink. If you want to keep it open to just curl your hair or to let steam out when showering you can’t get bye it easily. The giant ceiling fan has only one setting. On or off. AC was locked down and set at 19 degrees Celsius but wouldn’t circulate through the room unless the fan was on high speed. No other setting. It was hard to sleep because the fan blows so hard. Need a medium and low setting or better cool air conditioning. Drinks were good and we had a good quality of liquor to choose from. Great entertainment during the day and evening in the theater. Good food and plenty of options. Did not do specialty restraints as we forgot to attend as we were having so much fun.

Turn left here to arrive at the pools and beach!

Where the goldfish sleep around midnight walking home from late night snack bar.

Stayed 6 nights in Dec 2025

8/10 Good

john

Dec 18, 2025

Liked: Staff & service, amenities

Staff was excellent.

Stayed 6 nights in Dec 2025

10/10 Excellent

Donald Brian

Dec 16, 2025

Stayed 10 nights in Dec 2025

10/10 Excellent

Ashlynn

Dec 16, 2025

Stayed 4 nights in Dec 2025

8/10 Good

Julia, Lexington

Traveled with family and small children

Dec 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Iberostar Waves Tucán – All Inclusive is a beautifully designed beachfront resort set within lush tropical gardens, offering a unique blend of comfort and nature. The property features expansive greenery, winding pathways, and on-site wildlife, creating a serene, eco-inspired atmosphere. Guests enjoy excellent hotel facilities, multiple swimming pools, and direct beach access. Dining is a standout, with generous buffet selections and specialty restaurants offering diverse, high-quality cuisine to suit a wide range of tastes. This resort delivers a well-rounded, relaxed all-inclusive experience in an exceptional natural setting.

Stayed 6 nights in Dec 2025

10/10 Excellent

Diana

Dec 14, 2025

Stayed 7 nights in Dec 2025

10/10 Excellent

Dori

Dec 14, 2025

Stayed 7 nights in Nov 2025

10/10 Excellent

Maxim

Traveled with family

Dec 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property and nature was amazing.

Stayed 6 nights in Dec 2025

8/10 Good

Tony

Traveled with group, Traveled with family

Dec 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property grounds. Main pool does not have a swim up bar and no service, had to get out to go get drinks. The resort credit is not a real credit should be advertised as coupons for the resort. You can only use a little bit of the credit at certain places. The property raises prices if you use the credit. We were offered a massage from one of the employees for $128 and when we mentioned what the cost would be with the credit was told she would have to raise the price to $150 and we could get $25 off.

Stayed 4 nights in Dec 2025

10/10 Excellent

Nikola

Dec 11, 2025

Stayed 6 nights in Dec 2025

2/10 Terrible

Lily

Traveled with partner

Dec 10, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The amount of noise that came in every morning at 6:00 am was ridiculous . Construction trucks, bags of dirt, ply wood and drilling felt more like a construction site then a resort. We also got food poising and lost a day due to being sick . We informed staff and both our concern just to be told they are sorry and just smiled at us. Not a good experience.

Stayed 7 nights in Dec 2025

10/10 Excellent

Donald

Traveled with family

Dec 9, 2025

Liked: Cleanliness, property conditions & facilities

Staff were very friendly. Wild life is very nice. Overall very nice place.

Stayed 7 nights in Dec 2025

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Iberostar Waves Tucán - All Inclusive

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