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Hotel Indigo Playa Del Carmen by IHG

5.0 star property
5-star luxury hotel near Playa del Carmen Main Beach

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Photo gallery for Hotel Indigo Playa Del Carmen by IHG

Premium Room, 1 King Bed, Ocean View, Corner | Premium bedding, in-room safe, desk, laptop workspace
Exterior
Outdoor pool, free cabanas, pool umbrellas
Exterior
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
1A Avenida Norte 300, Quintas del Carmen, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds

  • 420 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Balcony

  • City view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Ocean View

Standard Room, 1 King Bed, Balcony, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • City view
  • 334 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Balcony, Corner

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Balcony, Corner

  • City view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Terrace

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds, Terrace

  • 484 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony

  • City view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View, Corner

Premium Room, 1 King Bed, Ocean View, Corner | Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Ocean View, Corner

  • Ocean view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

City center stay.At this Downtown Playa del Carmen hotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both within a 5-minute walk. Quinta Alegría Shopping Mall and Mamitas Beach are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 3 min walk - 0.2 miles
  • Central Square - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Amorino - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk
  • ‪Las Helodias - ‬2 min walk

About this property

Hotel Indigo Playa Del Carmen by IHG

5-star luxury hotel near Playa del Carmen Main Beach
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center, 2 meeting rooms, and coworking spaces. Event space at this hotel measures 2314 square feet (215 square meters) and includes conference space. An outdoor pool, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel Indigo Playa Del Carmen by IHG. Parking is available for a fee.

This 5-star Playa del Carmen hotel is smoke free.

  • Meeting rooms
  • 2314 sq ft of conference space
  • 215 sq m of conference space
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Gift shop
  • Elevator
  • No smoking on site
  • Water dispenser
Air-conditioned accommodations at Hotel Indigo Playa Del Carmen by IHG offer laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (MXN 400 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 300 per person

Things to do

  • Bicycle storage
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch smart TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per accommodation, per night, plus a deposit of MXN 2000 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 300 per person
  • Covered valet parking fee: MXN 400 per day (in/out privileges)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 500 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and cash. This property uses eco-friendly cleaning products.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Frequently asked questions

How close is Hotel Indigo Playa Del Carmen by IHG to the airport?

Hotel Indigo Playa Del Carmen by IHG is 21.8 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Indigo Playa Del Carmen by IHG?

As of Feb 4, 2026, prices found for a 1-night stay for 2 adults at Hotel Indigo Playa Del Carmen by IHG on Feb 23, 2026 start from $143.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Indigo Playa Del Carmen by IHG have an airport shuttle?

Airport shuttle services are not available at Hotel Indigo Playa Del Carmen by IHG.

How close is Hotel Indigo Playa Del Carmen by IHG to the beach?

This hotel is a short 4-minute walk from Playa del Carmen Main Beach and 4-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does Hotel Indigo Playa Del Carmen by IHG offer free breakfast?

Free breakfast isn’t provided at Hotel Indigo Playa Del Carmen by IHG, but cooked-to-order breakfast is offered for a fee of MXN 300 per person. It's available every day from 7:00 AM to 1:00 PM.

Is there a casino at Hotel Indigo Playa Del Carmen by IHG?

No, there is no casino at this hotel, but Riviera Gran Casino (12-min walk) is nearby.

What time is check-in at Hotel Indigo Playa Del Carmen by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Indigo Playa Del Carmen by IHG?

Free parking is not available at this hotel. Valet parking is available for MXN 400 per day.

Does Hotel Indigo Playa Del Carmen by IHG have a pool?

Hotel Indigo Playa Del Carmen by IHG features an outdoor pool.

Does Hotel Indigo Playa Del Carmen by IHG have a spa?

There are no spa services available at this hotel.

How close is Hotel Indigo Playa Del Carmen by IHG to downtown Playa del Carmen?

Hotel Indigo Playa Del Carmen by IHG is 0.4 mi away from Playa del Carmen.

Hotel Indigo Playa Del Carmen by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 10 out of 20 reviews
Rating 8 - Good. 7 out of 20 reviews
Rating 6 - Okay. 2 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 1 out of 20 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews