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Hotel Hacienda Del Caribe

3.0 star property
3-star hotel near Playa del Carmen Main Beach, connected to a shopping center

Choose dates to view prices

Photo gallery for Hotel Hacienda Del Caribe

Superior King | Terrace/patio
Interior
Lobby sitting area
Exterior
Courtyard

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Pool
  • Air conditioning

Explore the area

View in a map
Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior King

Superior King | Terrace/patio

Superior King

8.2 out of 10
Very good
(20 reviews)
  • 54 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room Standard with Garden View

  • 279 sq ft
  • Sleeps 4

View all photos for Double Queen

Double Queen | Down comforters, in-room safe, laptop workspace, blackout drapes

Double Queen

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room selected at Check-in

Down comforters, in-room safe, laptop workspace, blackout drapes

Room selected at Check-in

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Double Room Superior

Down comforters, in-room safe, laptop workspace, blackout drapes

Double Room Superior

  • 322 sq ft
  • Sleeps 4

View all photos for Quadruple Suite Junior

Down comforters, in-room safe, laptop workspace, blackout drapes

Quadruple Suite Junior

  • 462 sq ft
  • Sleeps 4

View all photos for Room Superior

Down comforters, in-room safe, laptop workspace, blackout drapes

Room Superior

  • 269 sq ft
  • Sleeps 2

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About the neighborhood

Playa del Carmen

Heart of Playa del Carmen.At this Downtown Playa del Carmen hotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both within a 5-minute walk. Founders Park and Portal Maya are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Playa del Carmen Main Beach - 2 min walk - 0.1 miles
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.3 miles
  • Playacar Beach - 5 min walk - 0.3 miles
  • Mamitas Beach - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Karen's - ‬1 min walk
  • ‪Carboncitos - ‬2 min walk
  • ‪Pollos El Pechugon - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk

About this property

Hotel Hacienda Del Caribe

3-star hotel near Playa del Carmen Main Beach, connected to a shopping center
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Hacienda Del Caribe.

This 3-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 3 levels
  • Deli
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Hacienda Del Caribe offers 34 accommodations with safes and coffee/tea makers. Beds feature down comforters. Plasma televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Outdoor pool
Hacienda Real del Caribe
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very Good, 1,003 reviews
Hacienda Real del Caribe

Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • Plasma TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Hacienda Del Caribe

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 7 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per room
  • Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Children 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hacienda Caribe
Hacienda Caribe Playa del Carmen
Hotel Hacienda Caribe
Hotel Hacienda Caribe Playa del Carmen
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
Hacienda Del Caribe Del Carmen
Hotel Hacienda Del Caribe Hotel
Hotel Hacienda Del Caribe Playa del Carmen
Hotel Hacienda Del Caribe Hotel Playa del Carmen

Frequently asked questions

How close is Hotel Hacienda Del Caribe to the airport?

Hotel Hacienda Del Caribe is 21.7 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Hotel Hacienda Del Caribe have an airport shuttle?

Hotel Hacienda Del Caribe offers a shuttle from the airport to the hotel 24 hours a day, on request, for a charge of USD 80 per room.

How close is Hotel Hacienda Del Caribe to the beach?

This hotel is a short 2-minute walk from Playa del Carmen Main Beach and 4-minute walk from Playacar Beach. Don't forget your sunscreen!

Does Hotel Hacienda Del Caribe offer free breakfast?

Hotel Hacienda Del Caribe does not offer free breakfast.

Is there a casino at Hotel Hacienda Del Caribe?

No, there is no casino at this hotel, but Riviera Gran Casino (8-min walk) is nearby.

What time is check-in at Hotel Hacienda Del Caribe?

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM. Early check-in costs USD 20 (subject to availability).

Is there free parking at Hotel Hacienda Del Caribe?

Free parking is not available at this hotel.

Does Hotel Hacienda Del Caribe have a pool?

Hotel Hacienda Del Caribe features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 9:00 PM.

Does Hotel Hacienda Del Caribe have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Hacienda Del Caribe have a spa?

There are no spa services available at this hotel.

How close is Hotel Hacienda Del Caribe to downtown Playa del Carmen?

Hotel Hacienda Del Caribe is 0.4 mi away from Playa del Carmen.

Hotel Hacienda Del Caribe Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 367 out of 942 reviews
Rating 8 - Good. 338 out of 942 reviews
Rating 6 - Okay. 118 out of 942 reviews
Rating 4 - Poor. 66 out of 942 reviews
Rating 2 - Terrible. 53 out of 942 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Janice

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The shower head was moldy and the drain was slow. Some of the staff seemed irritated by us being there. There isn't a bar on premises like the pictures show. Coffee maker but no coffee and none of the markets we went to had coffee grounds. Air conditioner worked well and cleaning staff were nice. Front desk people were quite friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel

This is one of my favorite places to stay in Playa del Carmen. It's close to the beach and 5th Ave but is still quiet.
Stayed 1 night in Jul 2025

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2025

6/10 Okay

Maria Del Rosario

Traveled with family
It was okay
Stayed 3 nights in Jun 2025

8/10 Good

Jaxon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very well located near the 5ta avenida
Stayed 6 nights in Jun 2025

8/10 Good

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Erick, Cozumel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, anfitriones amables, habitaciones amplias y bien equipadas. Es mi tercera vez en éste hotel y lo sigo prefiriendo para estancias futuras.
Stayed 1 night in May 2025

8/10 Good

Juana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the classic Mexican traditional style, the rooms were nice. Plenty of hot water.
Stayed 1 night in Apr 2025

10/10 Excellent

carlos

Liked: Amenities
Bueno para el precio
Stayed 1 night in Feb 2025

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, friendly staff, good location in tourist area!
Stayed 3 nights in Apr 2025

10/10 Excellent

GRISEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fabulous time; great place to stay and would not hesitate to use again
Stayed 1 night in Mar 2025

8/10 Good

Michael

Stayed 1 night in Apr 2025

4/10 Poor

Catherine D

Disliked: Staff & service, property conditions & facilities, room comfort

No hot water

No hot water to bath. Beds are hard. No top sheet, just a dirty comforter.
Stayed 1 night in Mar 2025

2/10 Terrible

Jeanelle

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Mar 2025

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hacienda style place. Good air conditioning; beds were comfortable; room size was good; location was excellent. Only complaint was water in shower never got above tepid and on Thursday and Friday night I could hear/feel base of music from a bar down the street. It wasn’t bad and didn’t keep me awake, but noticed it in the background when I was awake. I figure it is a small trade off for the great location and being able to walk everywhere I wanted.
Stayed 6 nights in Mar 2025

10/10 Excellent

Shannon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was hard to find ! No free/easy parking available...had to pay $20 to private park.
Stayed 1 night in Mar 2025

6/10 Okay

Maira

Traveled with family
Liked: Staff & service
The hotel is in a great location—just a short walk to the beach, souvenir shops, the ferry, and the ADO bus station, making it easy to get around. The area felt safe, and there are plenty of restaurants and attractions nearby. Room service did an excellent job making the bed and respecting our belongings, which we appreciated. However, the room itself was quite stuffy and had a noticeable moldy smell, likely due to the humidity and the age of the building. The door didn’t close properly, causing it to make noises throughout our stay. Also, there is no elevator, so be prepared to carry your luggage up the stairs. The biggest downside was the WiFi—it simply didn’t work. Overall, if you’re looking for a convenient location and don’t mind some maintenance issues, this could be an option, but improvements are needed.
Stayed 3 nights in Mar 2025

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely charming!!!!
Stayed 2 nights in Feb 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort

One night

The hotel was okay for my one night stay. Having to carry my 2- 50 pound suitcases up 3 floors was not so good. There was no one to help. The staff is very friendly. The one strange thing was that you are not allowed to drink your beer in the lobby or lower level but you can drink it on the street. All in all it was good.
Stayed 1 night in Feb 2025

10/10 Excellent

Clarissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

We have stayed here several times. Always friendly staff and clean rooms! We love how close it is located to 5th Ave! Recommend this hotel!
Stayed 1 night in Jan 2025

4/10 Poor

Brenda

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 2 nights in Jan 2025

10/10 Excellent

Lidia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Incredibly accessible location - the hotel is close to everything. It's right on quinta, next to ADO and ferry, not to mention all the dining options. We loved the hacienda style - the room was spacious, beautiful and unique, and the hotel had a cozy feeling to it. The best was the big balcony with a nice view. Really worth it for the price!
Stayed 1 night in Jan 2025