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City Express by Marriott Playa Del Carmen

3.5 star property
3.5-star hotel near Playa del Carmen Main Beach

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Photo gallery for City Express by Marriott Playa Del Carmen

Restaurant
Lobby
Reception
Lobby
Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Avenida Balamkanche, Playacar Fase II, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪16 min walk‬
  • Place, Xaman Ha Aviary
    ‪17 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪19 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Double Beds

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 1 Queen Bed

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Playacar stay.Your stay at this Playacar hotel places you within 2 miles (3 km) of Playa del Carmen Main Beach and Quinta Avenida. Centro Maya Shopping Center and Plaza Paraiso are also within 2 miles (3 km).

What's nearby

  • Mayan Ruins of Playacar - 16 min walk - 0.9 miles
  • Playacar Golf Club - 16 min walk - 0.9 miles
  • Xaman Ha Aviary - 17 min walk - 0.9 miles
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile
  • Quinta Avenida - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La brioche - ‬11 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Perché No Italian Food - ‬9 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Vips - ‬13 min walk

About this property

City Express by Marriott Playa Del Carmen

3.5-star hotel near Playa del Carmen Main Beach
City Express by Marriott Playa Del Carmen offers its guests an outdoor pool and a fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. An area shuttle within 10 kilometers and a beach shuttle are free. The business-friendly City Express by Marriott Playa Del Carmen also features a vending machine, coffee/tea in a common area, and dry cleaning/laundry services. Self parking is free.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 3 levels
  • Built in 2012
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • 1 conference room
City Express by Marriott Playa Del Carmen offers 135 air-conditioned accommodations with hair dryers and irons/ironing boards. 32-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

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Wyndham Garden Playa del Carmen
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  • Breakfast included
  • Parking included
  • Free WiFi
4.0 out of 5, Very Good, 1,003 reviews
$90 nightly
The price is $112
Jan 27 - Jan 28
Total with taxes and fees
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Property amenities

Family friendly

  • Free area shuttle
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 10 km
  • Free beach shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

City Express Playa Carmen
City Hotel Playa Express Carmen
City Express Playa Del Carmen Riviera Maya, Mexico
City Express Playa Carmen Hotel
City Express Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel
City Express by Marriott Playa Del Carmen Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

How close is City Express by Marriott Playa Del Carmen to the airport?

City Express by Marriott Playa Del Carmen is 21.4 mi (255-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at City Express by Marriott Playa Del Carmen?

As of Jan 26, 2026, prices found for a 1-night stay for 2 adults at City Express by Marriott Playa Del Carmen on Jan 30, 2026 start from $68.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does City Express by Marriott Playa Del Carmen have an airport shuttle?

Airport shuttle services are not available at City Express by Marriott Playa Del Carmen.

How close is City Express by Marriott Playa Del Carmen to the beach?

This hotel is 1.2 mi (7-min drive) from Playa del Carmen Main Beach and 11.5 mi (20-min drive) from Maroma Beach. Don't forget your sunscreen!

Does City Express by Marriott Playa Del Carmen offer free breakfast?

City Express by Marriott Playa Del Carmen offers free full breakfast on weekdays between 6:30 AM and 10:30 AM and weekends between 7:00 AM and 11:00 AM.

Is there a casino at City Express by Marriott Playa Del Carmen?

No, there is no casino at this hotel, but Riviera Gran Casino (3-min drive) is nearby.

What time is check-in at City Express by Marriott Playa Del Carmen?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at City Express by Marriott Playa Del Carmen?

This hotel offers free self parking.

Does City Express by Marriott Playa Del Carmen have a pool?

City Express by Marriott Playa Del Carmen features an outdoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.

Does City Express by Marriott Playa Del Carmen have a spa?

There are no spa services available at this hotel.

How close is City Express by Marriott Playa Del Carmen to downtown Playa del Carmen?

City Express by Marriott Playa Del Carmen is 1.2 mi away from Playa del Carmen.

City Express by Marriott Playa Del Carmen Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 365 out of 1004 reviews
Rating 8 - Good. 321 out of 1004 reviews
Rating 6 - Okay. 142 out of 1004 reviews
Rating 4 - Poor. 90 out of 1004 reviews
Rating 2 - Terrible. 86 out of 1004 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Grace

Stayed 5 nights in Jul 2025

4/10 Poor

Luis Rosado

It’s a very basic hotel w
Stayed 4 nights in Jul 2025

8/10 Good

Danny

Stayed 3 nights in Jul 2025

4/10 Poor

Espirio

Disliked: Cleanliness, property conditions & facilities
No esta la foto del hotel estan mintiendo como esta el hotel sun muy anplio no lo esta los pasillos alamita muy estrechos y las abitasiones lo mismo
Stayed 4 nights in Jul 2025

10/10 Excellent

Fabián

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very good , offer very good breakfast, swimming pool , gym, and very clean rooms ,and is close to all parks ,and outside the vans service to the parks and restaurants, all was perfect to me .
Stayed 6 nights in Jun 2025

4/10 Poor

Frenny

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was in a bad location with construction going on and nothing to do in a walkable distance.
Stayed 6 nights in Jun 2025

8/10 Good

Janette

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The location is convenient. Several restaurants nearby.

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Ice machine down. No Google Pay.
Stayed 10 nights in Feb 2025

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were a great stop for the night before catching the ferry to Cozumel the next day. Kids and grandparents had a great stay, and dinner options were just rtros away.
Stayed 1 night in Feb 2025

6/10 Okay

janett, sunrise

Traveled with family
Liked: Amenities, property conditions & facilities
I like the location and the room space. No safe box in the room . I did not like the service and house keeping. We are 4 and only have 2 towels we call front desk and They never bring the towels to the room we had to go to front desk to get them and we got a towel with holes like and old rag. House keeping take the towels to change them and never bring them back we had to go again and pick them up at the front desk the kleenex tissues were finish and not rapleced
Stayed 2 nights in Jan 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Vaibhav

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Eric

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean and people were friendly. Also, the breakfast was quite good. On the negative side, television services were very poor, the beds were hard, and the blinds did not work properly. Storage in terms of a dresser or drawers was also very lacking. It was quite small and uncomfortable for my wife, 2 sons, and I and we checked out early.
Stayed 7 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 4 nights in Dec 2024

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a nice time while We were visiting around
Stayed 5 nights in Dec 2024

10/10 Excellent

Karla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pretty good overall
Stayed 2 nights in Oct 2024

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Because the beds have the cigarette odor
Stayed 1 night in Aug 2024

8/10 Good

jorge

Stayed 1 night in May 2024

8/10 Good

maelad

Liked: Staff & service, property conditions & facilities
Average hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is accesible , ease to find, comfortable.
Stayed 1 night in Mar 2024

2/10 Terrible

Catherine, Calgary

Stayed 1 night in Mar 2024

10/10 Excellent

Niranjan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

GHASSAN

Traveled with family and small children, Traveled with family
Disliked: Staff & service
We had a Difficult experience being at this hotel as the front desk didn’t speak any word of English. I find it weird and disappointing to be at such a brand hotel that employs staff that don’t speak English especially with customer facing positions. We wasted our morning on the first day trying to take information about where to go to the beach and Parking information. The receptionist was using the phone for translation. Also the attitude of receptionist was so indifferent and rude. Also on the day of our arrival, which was late and we have a 20 months old baby with us, they told us that they have no more rooms left and transferred us to the suites building! They claimed it was an upgrade, but I am not too sure about that. Be careful with your belongings as our daughter’s shoe and an iPhone charger disappeared from our room. We engaged with the management to find them but no luck.

10/10 Excellent

Nedra, Homer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was a nice restaurant that shared the hotel’s parking lot, & we enjoyed dinner there.
Stayed 1 night in Jan 2024

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023