2/10 Terrible
Fernando D.
25 sept. 2023
No le gustó: Limpieza
Mildew smell so bad
I wish I could say it was a good stay, but it wasn’t a stay at all.
I booked the home because we had a family wedding in town. This was going to be the home base for many of the items we needed for the wedding.
The check in was fine. Matthew even allowed us to check in a little early. Form there it went down hill.
We had the place for 2 night. There are 2 entrances the front door and a side door to the basement. The pictures definitely make the place look better than it really is.
We walked into the bottom part of the house. As soon and you walk in there is a mildew smell. My sister immediately started having an asthma attack from the mildew in the air. We thought that we would be able to open the windows to air out the place, but there are no screens (mosquitos).
We messaged the manager who let us know that they would bring in an air purifier the next day.
Wed don't have a day to wait. We ended up getting 5 hotel rooms instead. Since we were only there for 2 nights we didn't have time to wait around for them to fix this and we couldn't sleep there for a night for sure.
VRBO wanted pictures. How do you take pictures of mildew in the air?
We didn't even bring our things into the rooms. didn't use a bathroom.
I asked to work on a refund and that is where the communication stopped. NO response.
Management doesn't care about y our experience just wants your money. No offer to refund the cleaning fee. They didn't have to clean the place after us.
DO NOT STAY
Fernando D.
Se hospedó 2 noches en septiembre de 2023