2/10 Terrible
Chelsea A.
22 mar. 2026
Le gustó: Limpieza
Spare yourself from booking. We booked our stay for Friday through Sunday. The listing advertised an indoor pool available for use. This was the main reason we booked through VRBO for this property due to that specific amenity for our children. We arrived around 4pm Friday and noticed in the welcome message it didn’t mention a passcode to the pool so I messaged the owners asking for a code then they proceed to tell me it was not available for use although the listing stated it was. We then reached back out to them explaining how upset we were by the false advertising and asked for the reservation to be canceled and refunded. After 2 hours we got zero response. We ended up having to contact VRBO ourself and going through over an hour process just to get a refund. During the time we were on the phone with VRBO they reached out to the owners who finally responded back and stated they would only give us 15% refund back. Umm.. no thank you. We further spoke with VRBO and provided them with screenshots of the listing where it stated it was available for use then we sent pictures of the actual pool that was drained and the screenshot of the conversation with the owner. After a 4 hour ordeal VRBO stated the host had 48 hours to refund us or VRBO would provide us a letter to dispute with our bank. The refund is now pending however it’s about 45 short of what we actually paid. Ontop of the false advertising that the owner provided the area was super noisy.
Chelsea A.
Se hospedó 2 noches en marzo de 2026
