4/10 Poor
Brittany
Traveled with group
Jan 31, 2026
The location and the rooms are great, no complaints. My big complaint is that despite booking my room "pay at hotel" they required me to pay by noon on the day I checked in. Well, guess what, I missed that email that went to my 'updates' folder and I showed up at 10 PM after a long day of traveling across the globe to Thailand to discovered that they canceled my room at noon that day and gave it to someone else. I've never heard of anything like this before! If I clicked pay at hotel, I expect to pay when I show up. If I had been made aware of this when booking my hotel room, I would have just paid upfront knowing that I would be traveling all day before checking in. Very disappointed that they would do this to people.
Brittany
Stayed 4 nights in Jan 2026









































