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Mövenpick Resort Waverly Phu Quoc

5.0 star property
5-star beachfront hotel near Ong Lang Beach

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Photo gallery for Mövenpick Resort Waverly Phu Quoc

Exterior
Creator video
Exterior
Bar (on property)
Daily buffet breakfast (VND 550000 per person)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Group 1, Ong Lang Hamlet, Cua Duong Village, Phu Quoc, An Giang, 92000
  • Place, Ong Lang Beach
    ‪10 min drive‬
  • Place, Phu Quoc Bee Farm
    ‪12 min drive‬
  • Place, Phu Quoc National Park
    ‪18 min drive‬
  • Airport, Phu Quoc (PQC-Phu Quoc Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Family Room with Balcony

Deluxe Family Room with Balcony | Premium bedding, down comforters, minibar, in-room safe

Deluxe Family Room with Balcony

10.0 out of 10
Exceptional
(4 reviews)
  • 569 sq ft
  • Sea view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Balcony, Sea View

Suite, Balcony, Sea View | Premium bedding, down comforters, minibar, in-room safe

Suite, Balcony, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 747 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Sea View

Superior Room, 1 King Bed, Balcony, Sea View | Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed, Balcony, Sea View

8.0 out of 10
Very good
(11 reviews)
  • 391 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Pool Access

Superior Room, 1 King Bed, Pool Access | Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed, Pool Access

8.0 out of 10
Very good
(1 review)
  • 391 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds, Balcony, Sea View

Superior Twin Room, 2 Twin Beds, Balcony, Sea View | Premium bedding, down comforters, minibar, in-room safe

Superior Twin Room, 2 Twin Beds, Balcony, Sea View

8.0 out of 10
Very good
(4 reviews)
  • 391 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior King Room Sea View with Balcony

Premium bedding, down comforters, minibar, in-room safe

Superior King Room Sea View with Balcony

  • Sleeps 2

View all photos for Superior King Room with Direct pool Access

Premium bedding, down comforters, minibar, in-room safe

Superior King Room with Direct pool Access

  • Sleeps 2

View all photos for Sea Front Suite with Balcony

Premium bedding, down comforters, minibar, in-room safe

Sea Front Suite with Balcony

  • Sleeps 2

View all photos for Deluxe Family Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Family Room

  • Sleeps 3

View all photos for Superior Twin Room Sea View with Balcony

Premium bedding, down comforters, minibar, in-room safe

Superior Twin Room Sea View with Balcony

  • Sleeps 2

View all photos for Superior Room, 1 King Bed, Balcony, Garden View

Superior Room, 1 King Bed, Balcony, Garden View | Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed, Balcony, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 391 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds, Balcony, Garden View

Superior Twin Room, 2 Twin Beds, Balcony, Garden View | Premium bedding, down comforters, minibar, in-room safe

Superior Twin Room, 2 Twin Beds, Balcony, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 391 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior King Room with Garden View and Balcony

Premium bedding, down comforters, minibar, in-room safe

Superior King Room with Garden View and Balcony

  • Sleeps 2

View all photos for Superior Twin Room with Garden View and Balcony

Premium bedding, down comforters, minibar, in-room safe

Superior Twin Room with Garden View and Balcony

  • Sleeps 2

About the neighborhood

Ong Lang

Beachfront retreat .At this Phu Quoc hotel, you'll be within 6 miles (10 km) of Ong Lang Beach and 9 miles (15 km) of Phu Quoc National Park. Also within 9 miles (15 km) are Shophouse Grand World and VinWonders Phu Quoc.

What's nearby

  • Ong Lang Beach - 10 min drive - 2.9 miles
  • Phu Quoc Bee Farm - 12 min drive - 4.0 miles
  • Phu Quoc National Park - 18 min drive - 6.4 miles
  • Shophouse Grand World - 22 min drive - 7.6 miles
  • Phu Quoc Night Market - 23 min drive - 7.6 miles

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 36 min drive

Restaurants

  • ‪Aura Beach Club - ‬3 min walk
  • ‪Bamboo - ‬11 min drive
  • ‪Vi Restaurant - ‬7 min drive
  • ‪Eat Pray Love - ‬6 min drive
  • ‪Green Bay Phu Quoc Resort & Spa - ‬13 min drive

About this property

Mövenpick Resort Waverly Phu Quoc

5-star beachfront hotel near Ong Lang Beach
Simply walk outside to feel the sun on your face at the sand beach. For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Mövenpick Resort Waverly Phu Quoc you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as 2 coffee shops/cafes and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This Art Deco hotel also offers a complimentary children's club, a children's pool, and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Phu Quoc hotel is smoke free.

  • 305 guestrooms or units
  • 8 levels
  • 2 buildings
  • 2 coffee shops
  • 7750 sq ft of conference space
  • 720 sq m of conference space
  • Built in 2020
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Mövenpick Resort Waverly Phu Quoc offers 305 accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch LED televisions come with premium cable channels and first-run movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 8 years old are not allowed in the spa.

Similar properties

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Mövenpick Villas & Residences Phu Quoc
  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.4 out of 5, Excellent, 187 reviews
$370 nightly
The price is $400
Jan 24 - Jan 25
Total with taxes and fees
Mövenpick Villas & Residences Phu Quoc

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free beach shuttle
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 550,000 for adults and VND 280,000 for children
  • 2 coffee shops/cafes
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch LED TV with premium cable channels
  • First-run movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fireplace
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mövenpick Resort Waverly Phu Quoc

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 1350000.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 550000 for adults and VND 280000 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Movenpick Waverly Phu Quoc
Mövenpick Resort Waverly Phu Quoc Hotel
Mövenpick Resort Waverly Phu Quoc Phu Quoc
Mövenpick Resort Waverly Phu Quoc Hotel Phu Quoc
Mövenpick Resort Waverly Phu Quoc (Opening March 2020)

Frequently asked questions

How close is Mövenpick Resort Waverly Phu Quoc to the airport?

Mövenpick Resort Waverly Phu Quoc is 13.7 mi (36-min drive) away from the Phu Quoc (PQC-Phu Quoc Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Mövenpick Resort Waverly Phu Quoc?

As of Jan 17, 2026, prices found for a 1-night stay for 2 adults at Mövenpick Resort Waverly Phu Quoc on Feb 1, 2026 start from $402.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mövenpick Resort Waverly Phu Quoc have an airport shuttle?

Mövenpick Resort Waverly Phu Quoc offers an airport shuttle.

How close is Mövenpick Resort Waverly Phu Quoc to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Mövenpick Resort Waverly Phu Quoc offer free breakfast?

Free breakfast isn’t provided at Mövenpick Resort Waverly Phu Quoc, but buffet breakfast is offered for a fee of VND 550000 for adults and VND 280000 for children. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Mövenpick Resort Waverly Phu Quoc?

No, there is no casino at this hotel, but Corona Casino (16-min drive) is nearby.

What time is check-in at Mövenpick Resort Waverly Phu Quoc?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Mövenpick Resort Waverly Phu Quoc?

This hotel offers free self parking and valet parking.

Does Mövenpick Resort Waverly Phu Quoc have a pool?

Mövenpick Resort Waverly Phu Quoc features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Mövenpick Resort Waverly Phu Quoc have a restaurant?

Yes, there is a restaurant on site.

Does Mövenpick Resort Waverly Phu Quoc have a spa?

This hotel has a spa, which features sports massages, body wraps, and facials.

How close is Mövenpick Resort Waverly Phu Quoc to downtown Phu Quoc?

Mövenpick Resort Waverly Phu Quoc is 1.9 mi away from Ong Lang.

Mövenpick Resort Waverly Phu Quoc Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 96 out of 164 reviews
Rating 8 - Good. 34 out of 164 reviews
Rating 6 - Okay. 16 out of 164 reviews
Rating 4 - Poor. 6 out of 164 reviews
Rating 2 - Terrible. 12 out of 164 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Kristopher

Liked: Cleanliness, amenities, property conditions & facilities
I spent a week recently here staying in the superior room 1 king bed,balcony,sea room. Room was great the view was amazing, nice and clean. There are a few things that let this resort down firstly the breakfast buffet, every morning the hot food section was cold the hashbrowns were like golden rocks, bacon,sausages and everything else in the hot section freezing cold. It was very much catered for the chinese tourists. It was dissapointing that you could only get a lift by the resort golf buggies at specific times to the front of the resort even when the buggies are just sitting there nobody is willing to take you or do anything extra out of the designated times. If going into town each day is important to you unfortunately the Movenpick owned bus into town only goes once day from 1800 till 2130 and you also need to pay for that bus trip its not expensive but I feel like they should offer different times to run into town throughout the day/night. It's the little things that let this resort down. Would i stay there again probably not.
Stayed 7 nights in Sep 2025

6/10 Okay

Jaideep

Traveled with family and small children, Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Well maintained and functional - but overall attitude of staff from reception to restaurants (except Aura staff) was unwelcoming. Additionally language barrier of English is a challenge and there is no staff to help clarify.
Stayed 3 nights in Aug 2025

2/10 Terrible

SIDDHANT

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Could not pay me to stay at this property again. Staff- non responsive, rude and no sense of service. Property/rooms- property keeps aircon off to save money. Pillows and rooms smell of mould and sweat. You get what you pay for. However, I would not rate it 5 stars. More like a 3 star property,
Stayed 3 nights in Aug 2025

10/10 Excellent

Christine Yuen Ying

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice bathroom and room deco. Room is spacious. Kids loved the chocolate bar and the pool. Breakfast has a great variety of food but closed a bit early.
Stayed 4 nights in Apr 2025

8/10 Good

Lynne

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Warren

Stayed 7 nights in Apr 2025

6/10 Okay

nadia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
So far, the worst customer experience I’ve had in a hotel. The front desk staff is unpleasant — it almost feels like you're bothering them by asking simple questions. Even the simplest requests, like being shown to the right door, turn into something complicated. The hotel is huge and soulless. Very disappointed — I do not recommend this place.
Stayed 6 nights in Mar 2025

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

8/10 Good

Georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 * L'hotel est magnifique mais l'espace aménagé sur la plage est beaucoup trop compacté et manque de chaises. Clairement pas comme sur la photo de l’hôtel. Le service au restaurant est très lent et désorganisé par contre le personnel est vraiment gentil et attentionné malgré tout.
Stayed 5 nights in Feb 2025

6/10 Okay

lukas

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Nicely designed place but in need of some renovation, a big piece of plaster fell down on the kids swimming pool area, the sun loungers on the balcony have seen better times, the kids playground is small and the toys are old/ in need of repair, the first room offered to us had a mouldy ceiling, the next room had a connection door to the adjacent hotel room with barely any sound isolation, staff is friendly, food tastes really good and the breakfast is amazing
Stayed 6 nights in Feb 2025

8/10 Good

lukas

Liked: Cleanliness, staff & service
Stayed 8 nights in Feb 2025

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this lovely resort for 8 days and thoroughly enjoyed our time. The resort features beautiful swimming pools and a pristine sandy beach. With three restaurants on-site, breakfast was pleasant, and the staff was exceptionally kind and helpful. The only downside for us was the lack of activities or amenities outside the resort—restaurants and shopping require a taxi. Despite this, we’re already thinking about coming back!
Stayed 8 nights in Jan 2025

2/10 Terrible

EILEEN

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Terrible

We paid a lot money for a beach holiday but MOVENPICK was unable to supply it because it did not have enough sun beds to go around. We pointed this out to a member of staff and she said it was first come first served. MOVENPICK should refund our money. Do not go there.
Stayed 7 nights in Jan 2025

8/10 Good

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had a lovely stay here - however a few things could have been better, seating / deck chairs and shade are a major problem. The pool has very limited loungers as does the beach, one day we had to lie on bean bags which was fine but there’s no umbrellas so unless your under a palm tree or want to sit in the sun your sort of stuck for options. For a 5 star resort I would expect a bed and shade! Room was beautiful, breakfast was great - staff were okay, I wasn’t allowed to take a coffee out of breakfast for my partner which seemed ridiculous. Also make sure you get a towel key at reception when you check in or you’ll get to the beach and have to walk back - not what you want after a long flight! I personally think it’s a great place for families, as a young couple it’s probably not the best spot! You can get around using grab which is great, about 25 mins ish from town but the right side for the safari. If you show the women outside the hotel grab she will get you taxis at the same price.
Stayed 5 nights in Dec 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Brenda, Edmonton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Kind of far from all the activities on the south side of the island (water sports like scuba diving, jet ski, attractions like cable car & Sunset Town). For a 5 star resort we were surprised when we asked housekeeping to clean the bathroom twice and the toilet was disgusting after it was “cleaned” - found toilet water on the seat & floor. Staff were attentive most of the time, but not all the staff were good.
Stayed 3 nights in Sep 2024

10/10 Excellent

john

Liked: Staff & service, property conditions & facilities
Hotel is fantastic
Stayed 6 nights in Sep 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

vinod

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Jun 2024

8/10 Good

Brian, Ewa Beach

Stayed 5 nights in Apr 2024

2/10 Terrible

Tran

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad service and deceptive billing when checking in

The worst experience and booking through Hotels.com I have ever had. Last year, I booked 5 rooms here and no problems whatsoever through hotels.com. This year, I booked 2 rooms for 6 travelers at the same resort. I had 1 king room for 2 travelers, and the other room 2 twin beds that sleeps “4” adults. Upon checking in, the staff said that the 2 twin beds is only for 2 adults and 2 kids. Nowhere is this listed on Hotels.com. They insisted that we upgrade to 2 queen beds that sleeps 4 adult. I asked if we upgrade to 2 queen beds to charge is the current rate for the room. I paid $$$$ on top of the rate I paid to hotels.com dollars for the 2 nights. At checkout, the staff said what I paid for was the upgrade for the 2 queen beds. I ended paying twice the money for 2 rooms for 6 people, when if explained clearly I would have paid less for 3 rooms for 6 people. What the heck Needless to say I will not be returning to this resort next year when I’ll be traveling to Phu Quoc island with my friends and family. I would definitely not recommend this location for its shotty customer service. I would not recommend this resort chain for other destinations as well. Anh why doesn’t Hotels.com
Stayed 2 nights in Mar 2024

2/10 Terrible

Kevin

Stayed 2 nights in Mar 2024

10/10 Excellent

Tuyen, Stratford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2024

10/10 Excellent

Toren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay have booked to go back again
Stayed 8 nights in Jan 2024