2/10 Terrible
Deborah A
Dec 1, 2025
We checked into the first room ( of 3) and it was lovely but it smelled like mold. We asked to switch rooms to a non-mold smelling room . The kind valet (Rob) checked us in to a second room which smelled of a "musty" odor, with a sour and earthy smell. It was not the odor of an ozone machine. By the next morning, we had difficulty breathing, and we were both coughing. JW Marriott's staff moved us to yet another (third) room the following morning which was almost in the same state. At that point the joy and relaxing time of staying at the resort lost it's luster. In the last unit we kept the patio door and windows open all night to air out the room to no avail. The front receptionists were polite and helpful but three strikes...! The grounds were beautiful, well maintained and the food was great. The staff gets 5 stars for effort. They might consider investing in some ozone machines. I'm in the hospitality business and I would never rent rooms that smelled that bad of mold especially for those prices.
Deborah A
Stayed 2 nights in Nov 2025
