AVOID VACASA AT ALL COSTS. More like a hotel. Mostly clean, great pool. Not what we expect from VRBOs. No hominess. No cleaning supplies. House was bare except for dishes. No grilling spatula or hot pads. Had to buy trash bags, ziplocks, tissues, TP, paper towels, foil, hot pads, spatula. Brought our own detergents or would have had to buy those too. Coffee filters wrong size.
Lawn badly needed mown. Hadn’t cleaned under couch/beds. Wasp nests outside, DH got wasp spray. Vacasa was going to send exterminator. Washer was moldy. Waited 4 days for Vacasa to send cleaner. Couldn’t do wash before then.
On Th, came back to water shut off due to non-payment of a utility bill! Vacasa was very unhelpful, then evicted us, offered 1 night refund - for the night we couldn’t stay. DH called VRBO. VRBO found and paid for a hotel. After DH called VRBO, Vacasa refunded 2 more nights.
We have used VRBO for 8 years and love them until now. Will use them again, but not Vacasa. Pensacola was lovely. Will go back. But will NEVER stay with Vacasa again. Horrible management company, terrible customer service, 24/7 help line was useless and reached nobody local. See our complaint and others on BBB. AVOID VACASA.