2/10 Terrible
Krystle Cher
Traveled with family
Jun 6, 2025
So many issues with this aparthotel. The best thing was the free shuttle to/from Disneyland Paris. Otherwise everything else was pretty bad. When we checked in their credit card machine didn’t work so I was asked to pay in cash as the only option. I didn’t have enough cash so they said I needed to go the nearby ATM. I asked if I could come back to the front desk a little later and see if their machine would be fixed. She said ok and gave me the room key. We brought our stuff to the room, went to dinner and when we came back the key didn’t work. I went to the front and it was bc I hadn’t paid for the room yet but the credit card machine still wasn’t working. I wasn’t given any options other than go to the ATM. I asked, Will it be fixed tomorrow? What if I can’t go to the ATM? His reply was ‘No, it probably won’t be fixed tomorrow. If you can’t pay Then I can’t let you stay in the room. You have to leave.’ So I sucked it up and went to the ATM. Good thing this was only a 2 night stay!
In the room, the paint is peeling, the carpet is gross and dirty, the toilets don’t fully flush, there’s mold in the grout on the shower tiles, the shower head holder didn’t work, the towel dryer/heater didn’t work and there was a weird sweet smell in the kitchen that we couldn’t figure out. The room felt very, very old and dated and beaten up. The pool is indoors but not heated, my daughter was shivering while swimming. The room key card kept being deactivated. Do not recommend this hotel at all
Krystle Cher
Stayed 2 nights in Jun 2025