6/10 Aceptable
David G.
16 feb. 2025
Le gustó: Limpieza
Mostly positive absent one bad experience
Our stay was in the off season, and we chose this unit due to the layout as we worked remotely during our stay. The two separate, adjoining rooms provided a great layout for separate workspaces. We experienced an unfortunate event early in our stay where the owner had arranged for someone enter into the our condo unannounced and uninvited. They used the room access code and tried to come into the room. Fortunately, we were in the unit and had the security latch in place where they couldn’t fully open the door. I confronted them and they simply indicated that “they didn’t think the room was occupied” and walked away. They didn’t identify themselves or why they were there. I emailed the owner and, after a few hours, they apologized and indicated it was the turnover crew and they had mistaken that the unit needed service. My understanding of the event would have been much different had they knocked and announced themselves before attempting to enter; regardless as to whether they thought the unit was or was not occupied. That is for their safety as well as mine. Unfortunately, when something like that happens, you question the security procedures that are followed (i.e., what various parties have access to the room and why did they show the unit was unoccupied when I had booked months in advance). And, yes, the owner was very apologetic but once that trust is violated, there’s really nothing that can be done to re-establish the trust or security concerns.
David G.
Se hospedó 8 noches en febrero de 2025