4/10 Malo
Barney B., Lexington Ky
22 abr. 2025
Poor property management
On Monday night we noticed that one of the commode's had water running about every 15 minutes which kept almost everyone up all night. On Tuesday morning i called the number for maintenance and left a message and my phone number nobody got back with me. Tuesday afternoon I called again and spoke with a lady and told her the problems we we're having (commode and one bedroom with no lights) she promised that it get taken care of by Wednesday. Thursday morning I called again because nobody had shown up to fix problems. This time she said she would get in touch with maintenance and let me know when they would be there. I never received a call back from her and maintenance never showed up during our stay. Besides these two issues the ice maker would not shut off and ice overflowed into the bottom of the fridge (which we had to cleanup) commode in other bathroom starting running constantly on Friday night all the way through the day we left. I didn't call maintenance on these issues because I knew they wouldn't show up. Cleaning issues were one of the bathrooms floor was very dirty, coffee grounds left in coffee pot, tiles in second bathroom had mold on them, half eaten food in second bathroom drawers, spare towels and wash cloths stored under sink were soaking wet. All of these issues combined did not make for a nice relaxing vacation especially the commode issues ans one bedroom without any lights. For these reasons I'm requesting at the very least a partial reimbursement.
Barney B.
Se hospedó 7 noches en abril de 2025