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Porta Hotel del Lago

3.5 star property
Family-friendly 3.5-star hotel near Lake Atitlán

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Photo gallery for Porta Hotel del Lago

Lake View Premium Room | Premium bedding, desk, blackout drapes, iron/ironing board
View from property
Exterior
Lake View Premium Room | Premium bedding, desk, blackout drapes, iron/ironing board
Banquet hall

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
2a Avenida 06-17 Zona 2, Panajachel, Solola
  • Place, Lake Atitlán
    ‪3 min walk‬
  • Place, Casa Cakchiquel Arts Center
    ‪6 min walk‬
  • Place, Panajachel Municipal Market
    ‪15 min walk‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪88 min drive‬

Room options

View all photos for Room Second Floor

Room Second Floor | Premium bedding, desk, blackout drapes, iron/ironing board

Room Second Floor

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 277 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Room

Television

Lake View Room

  • Lake view
  • 277 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Premium Room

Lake View Premium Room | Lake view

Lake View Premium Room

7.0 out of 10
Good
(2 reviews)
  • Lake view
  • 277 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden Room

Garden Room | Premium bedding, desk, blackout drapes, iron/ironing board

Garden Room

9.0 out of 10
Wonderful
(27 reviews)
  • Garden view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Deluxe Room

Premium bedding, desk, blackout drapes, iron/ironing board

Lake View Deluxe Room

9.0 out of 10
Wonderful
(23 reviews)
  • Lake view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Panajachel

On lake.Within a 5-minute walk of the hotel, you'll find Lake Atitlán and La Galeria. Azul Maya Archaeological Museum and Casa Cakchiquel Arts Center are also within half a mile (1 km).

What's nearby

  • Lake Atitlán - 3 min walk - 0.2 miles
  • La Galeria - 5 min walk - 0.3 miles
  • Casa Cakchiquel Arts Center - 6 min walk - 0.4 miles
  • Azul Maya Archaeological Museum - 6 min walk - 0.4 miles
  • Panajachel Municipal Market - 15 min walk - 0.8 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 179 min drive

Restaurants

  • ‪Delhi 6 - ‬7 min walk
  • ‪Restaurante El Cayuco - ‬2 min walk
  • ‪Restaurante El Atitlan - ‬5 min walk
  • ‪The Little Spoon - ‬5 min walk
  • ‪Guajimbos - ‬9 min walk

About this property

Porta Hotel del Lago

Family-friendly 3.5-star hotel near Lake Atitlán
Porta Hotel del Lago offers its guests a children's pool, an outdoor pool, a hot tub, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 4725 square feet (439 square meters) and includes a conference center. A fitness center, spa services, and a terrace are also featured at the family-friendly Porta Hotel del Lago. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3.5-star Panajachel hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 4725 sq ft of conference space
  • 439 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Porta Hotel del Lago offers 100 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Beds feature premium bedding. Premium cable television is provided.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards. Renovation of all guestrooms was completed in October 2025.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 12 to 20 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (37 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 7 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 for adults, and USD 10 to 15 for children
  • Airport shuttle fee: USD 200 per person (one-way)
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Frequently asked questions

How close is Porta Hotel del Lago to the airport?

Porta Hotel del Lago is 50.6 mi (115-min drive) away from the Quetzaltenango (AAZ-Los Altos) airport, the closest popular airport to the property.

How much does it cost to stay at Porta Hotel del Lago?

As of Mar 9, 2026, prices found for a 1-night stay for 2 adults at Porta Hotel del Lago on Apr 7, 2026 start from $148, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Porta Hotel del Lago have an airport shuttle?

Porta Hotel del Lago offers an airport shuttle 24 hours a day, on request, for a charge of USD 200 per person, one-way.

Does Porta Hotel del Lago offer free breakfast?

Free breakfast isn’t offered at Porta Hotel del Lago, but cooked-to-order breakfast is offered for a fee of between USD 12 and 20 for adults, USD 10 and 15 for children. It's available every day from 7 AM to 10:30 AM.

Is there a casino at Porta Hotel del Lago?

No, there is no casino at this hotel.

What time is check-in at Porta Hotel del Lago?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Porta Hotel del Lago?

This hotel offers free self parking.

Does Porta Hotel del Lago have a pool?

Porta Hotel del Lago features an outdoor pool and a children's pool.

Does Porta Hotel del Lago have a restaurant?

Yes, there is a restaurant on site.

Does Porta Hotel del Lago have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Porta Hotel del Lago to downtown Panajachel?

Porta Hotel del Lago is 0.5 mi away from Panajachel.

Porta Hotel del Lago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 1013 reviews
Rating 8 - Good. 265 out of 1013 reviews
Rating 6 - Okay. 94 out of 1013 reviews
Rating 4 - Poor. 39 out of 1013 reviews
Rating 2 - Terrible. 21 out of 1013 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

Michael

Traveled with partner
Disliked: Property conditions & facilities
Hotel is very dated…photos are misleading. As soon as they insisted on wrist bands, I knew we made a mistake…only the worst resorts still do this. Air conditioning (portable) didn’t work. Water stank like sulpher. No safe in room. Very basic accommodations.
Stayed 2 nights in Dec 2025

8/10 Good

Matt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was nice. Location was great! It was nice being in pans but still having the nice pool.
Stayed 3 nights in Nov 2025

10/10 Excellent

Trang

Stayed 3 nights in Nov 2025

4/10 Poor

Karolina, Darien

Disliked: Amenities
hospitality people, send me a message a day before asking for any doubt I could have and also offering different services like chocolates, drinks or charcuterie, explained that was for my daughter to enjoy a great time and even send a card welcoming, unfortunately the service at restaurant and the food was awful, the waitress took the wrong order and we ask four different plates and any of them was seasoned properly, not even with salt, pool wasn’t clean, when we check in, we ask for the activities that offered through message but they just pointed through a brochure indicating a phone number not what they mentioned, I think that the only really saving point at the hotel, was the amazing view through our balcony, that was beautiful!!
Stayed 1 night in Nov 2025

10/10 Excellent

Ismael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property would totally recommend
Stayed 1 night in Nov 2025

6/10 Okay

Krishma

Liked: Cleanliness
An average 3-star hotel. Good location. Good sized rooms and the bathroom was modern. There was no air conditioning in the room we were in. Pool and jacuzzi were dirty unfortunately.
Stayed 3 nights in Nov 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
The location, it is so close to the lake and everything is walkable.
Stayed 3 nights in Nov 2025

8/10 Good

joseph

Stayed 2 nights in Nov 2025

8/10 Good

pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice corner with great view.
Stayed 4 nights in Nov 2025

10/10 Excellent

Roselyn, Lima

Stayed 2 nights in Nov 2025

10/10 Excellent

Maria del

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff and breakfast is amazing! Great location
Stayed 3 nights in Nov 2025

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, staff & service, amenities
Spacious room with beautiful views of the Lake and volcanoes. Wonderful staff. Clean.
Stayed 3 nights in Nov 2025

8/10 Good

John, Houston

Traveled with group
Liked: Cleanliness
Nice views, renovated bathrooms, but the rest is pretty outdated. Nice staff.
Stayed 1 night in Oct 2025

8/10 Good

pamela

Liked: Cleanliness, staff & service, amenities
Nice staff, spacious, clean room with a great view. Would be nice to have a fridge in the room.
Stayed 1 night in Nov 2025

10/10 Excellent

Jasmine

Liked: Amenities, property conditions & facilities
The room and hotel was amazing! Excellent location!! The only suggestion is to start offering late night food options, at least snacks, after 10 pm.
Stayed 2 nights in Nov 2025

10/10 Excellent

isneivy

Stayed 2 nights in Nov 2025

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room beautiful lakeview Friendly staff Would be great if they offer breakfast with the stay
Stayed 2 nights in Nov 2025

10/10 Excellent

Paola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff, great location and a clean room with modern facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Allen, Mankato

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony offered a fantastic view of Lake Atitlan.
Stayed 3 nights in Oct 2025

8/10 Good

Sergio

Stayed 2 nights in Oct 2025

6/10 Okay

Jaime

Liked: Cleanliness
Disliked: Property conditions & facilities
Location views .clean room bed super hard like a rock other than that everything excellent. Hotel is under construction and is noisy and the construction staff is walking on the halways next to the guest.
Stayed 1 night in Oct 2025

4/10 Poor

Marco

Traveled with family
Disliked: Staff & service
Cable y televisión debería de mejorar en todo el hotel
Stayed 1 night in Oct 2025

8/10 Good

Shakerri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and very clean rooms. Beautiful views from the balcony and restaurants within walking distance. There was construction when we we were there but we weren’t there during the day so it did not bother us. Attendants were amazing! To the point that they helped us contact a tour when our Spanish was lacking. The food at the restaurant leaves a lot to be desired so that was the only downside to the property.
Stayed 2 nights in Aug 2025

8/10 Good

Mynor, Long Beach

Stayed 1 night in Oct 2025

10/10 Excellent

Cristian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 2 nights in Oct 2025