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Piedra de Agua Hotel Boutique Palenque

3.5 star property
3.5-star spa hotel near El Panchán

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Photo gallery for Piedra de Agua Hotel Boutique Palenque

Outdoor pool
Lobby
Front of property
Outdoor spa tub
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Hot Tub
  • Bar
  • Spa
  • Parking included
  • Pool

Explore the area

Map
Carretera a las Ruinas Km. 2.5, Palenque, CHIS, 29960
  • Aluxes Eco Park
    ‪2 min walk‬
  • El Panchán
    ‪5 min drive‬
  • Palenque Archaeological Zone
    ‪7 min drive‬
  • Palenque, Chiapas (PQM-Palenque Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite, 1 King Bed, Terrace, Garden Area

Suite, 1 King Bed, Terrace, Garden Area | 1 bedroom, premium bedding, free WiFi, bed sheets

Suite, 1 King Bed, Terrace, Garden Area

  • 377 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Private Bathroom, Garden Area

Suite, 2 Double Beds, Private Bathroom, Garden Area | 1 bedroom, premium bedding, free WiFi, bed sheets

Suite, 2 Double Beds, Private Bathroom, Garden Area

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom, Garden Area

Superior Double Room, 2 Double Beds, Private Bathroom, Garden Area | 1 bedroom, premium bedding, free WiFi, bed sheets

Superior Double Room, 2 Double Beds, Private Bathroom, Garden Area

9.0 out of 10
Wonderful
(2 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Private Bathroom, Garden Area

Superior Room, 1 King Bed, Private Bathroom, Garden Area | 1 bedroom, premium bedding, free WiFi, bed sheets

Superior Room, 1 King Bed, Private Bathroom, Garden Area

9.4 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Suite with Pool View

1 bedroom, premium bedding, free WiFi, bed sheets

Double Suite with Pool View

  • Sleeps 4

View all photos for Suite Standard with Garden View

1 bedroom, premium bedding, free WiFi, bed sheets

Suite Standard with Garden View

  • Sleeps 2

View all photos for Suite

1 bedroom, premium bedding, free WiFi, bed sheets

Suite

  • Sleeps 2

View all photos for Double Room Superior with Garden View

1 bedroom, premium bedding, free WiFi, bed sheets

Double Room Superior with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior with Garden View

1 bedroom, premium bedding, free WiFi, bed sheets

Room Superior with Garden View

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Palenque

In suburbs.Within 3 miles (5 km) of this Palenque hotel, you'll find El Panchán and Museo de Sitio Palenque. Palenque Archaeological Zone and Museo Del Textil are also within 3 miles (5 km).

What's nearby

  • Aluxes Eco Park - 2 min walk - 0.1 miles
  • Palenque National Park - 3 min drive - 1.4 miles
  • El Panchán - 5 min drive - 2.3 miles
  • Museo de Sitio Palenque - 6 min drive - 3.0 miles
  • Palenque Archaeological Zone - 7 min drive - 3.6 miles

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 13 min drive

Restaurants

  • ‪Restaurante Maya Cañada - ‬4 min drive
  • ‪Don Mucho - ‬3 min drive
  • ‪La Selva - ‬3 min drive
  • ‪Monte Verde Trattoria Pizzeria Italiana - ‬2 min drive
  • ‪Starbucks - ‬17 min walk

About this property

Piedra de Agua Hotel Boutique Palenque

3.5-star spa hotel near El Panchán
Piedra de Agua Hotel Boutique Palenque offers its guests a full-service spa, an outdoor pool, and a hot tub. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at Piedra de Agua Hotel Boutique Palenque. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Palenque hotel.

  • 1 floor
  • 20 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Gift shop
  • Smoking in designated areas
  • Bar or lounge
Piedra de Agua Hotel Boutique Palenque offers 20 accommodations with private plunge pools and complimentary bottled water. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.
The onsite spa has couples treatment room(s). Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology.

Languages

English, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Private plunge pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 150 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Private plunge pool

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Ceiling fan
  • Fan

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 200
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per stay, plus a deposit of MXN 500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 150 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 80 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 500 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: MXN 200 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Pool access available from 7 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Piedra Agua Hotel Boutique Palenque
Piedra Agua Hotel Boutique
Piedra Agua Boutique Palenque
Piedra Agua Boutique

Frequently asked questions

How close is Piedra de Agua Hotel Boutique Palenque to the airport?

Piedra de Agua Hotel Boutique Palenque is 3.6 mi (13-min drive) away from the Palenque, Chiapas (PQM-Palenque Intl.) airport, the closest popular airport to the property.

Does Piedra de Agua Hotel Boutique Palenque have an airport shuttle?

Piedra de Agua Hotel Boutique Palenque offers an airport shuttle 24 hours a day, on request, for a charge of MXN 80 per vehicle, one-way.

Does Piedra de Agua Hotel Boutique Palenque offer free breakfast?

Free breakfast isn’t provided at Piedra de Agua Hotel Boutique Palenque, but continental breakfast is offered for a fee of MXN 150 for adults and MXN 150 for children. It's available every day from 7:30 AM to 11:00 AM.

Is there a casino at Piedra de Agua Hotel Boutique Palenque?

No, there is no casino at this hotel.

What time is check-in at Piedra de Agua Hotel Boutique Palenque?

Check-in begins at 3:00 PM.

Is there free parking at Piedra de Agua Hotel Boutique Palenque?

This hotel offers free self parking.

Does Piedra de Agua Hotel Boutique Palenque have a pool?

Piedra de Agua Hotel Boutique Palenque features an outdoor pool. Guests can enjoy pool access from 7 AM to 8:00 PM.

Does Piedra de Agua Hotel Boutique Palenque have a spa?

This hotel has a spa, which features body scrubs, facials, and body wraps.

How close is Piedra de Agua Hotel Boutique Palenque to downtown Palenque?

Piedra de Agua Hotel Boutique Palenque is 3.1 mi away from Palenque.

Piedra de Agua Hotel Boutique Palenque Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 115 reviews
Rating 8 - Good. 36 out of 115 reviews
Rating 6 - Okay. 14 out of 115 reviews
Rating 4 - Poor. 9 out of 115 reviews
Rating 2 - Terrible. 11 out of 115 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sergio Roberto

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Armando

Stayed 5 nights in Jan 2024

10/10 Excellent

Arnold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like it for been in the jungle and close to the main street that take you to palenque ruins.
Stayed 3 nights in Dec 2023

8/10 Good

Jorge

Stayed 4 nights in Nov 2023

10/10 Excellent

Douglas, London

Liked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Nesthor

Liked: Cleanliness, staff & service, property conditions & facilities
A great option to stay in Mérida downtown, walkable, great service, friendly staff and cute historical vintage building. Loved it!!
Stayed 1 night in Jul 2023

2/10 Terrible

Xavier

Stayed 1 night in Mar 2023

8/10 Good

Jean-Christian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super nice and the property charming, out of the way, and local.
Stayed 2 nights in Jan 2023

10/10 Excellent

Samanta

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, friendly staff, clean and cozy boutique hotel. Would def go back again

10/10 Excellent

lenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable y servicial, atención a los detalles y personalización del servicio

8/10 Good

Marc, Lake Country

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2022

10/10 Excellent

VERONICA

Liked: Staff & service, property conditions & facilities

Lugar mágico

Lugar increíble, lleno de detalles. Estaría padrísimo que tuviera un restaurante de comida típica para ya no salir.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Noisy.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. And dog friendly. Nice pool and gardens.
Stayed 1 night in Mar 2021

4/10 Poor

Miguel Eduardo

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Jose a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Excellent service and perfect location
Stayed 1 night in Jan 2021

2/10 Terrible

xiao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived there, they didn’t even have our reservation. The room condition was horribly dirty, the coffee pot even worse. There was fungus in there. When they finally found our reservation which already passed 1 hour, we found that the tariff was almost double thru Expedia. We had a horrible stay there and we were totally disappointed with Expedia as well.
Stayed 1 night in Oct 2020

10/10 Excellent

Maarten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal spot to relax

very friendly staff, clean room and in general a very relaxed/zen atmosphere.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness

Good but needs a attention to details for price.

The hotel is small with individual casitas. The casitas are large, bed and bathroom a very good size and large terrace. The hotel is in the "jungle" so very little light gets in. Our room was damp with no way to air it out. The terrace could have been lovely to spend time on - however the built in "bath" did not look inviting - rusty chain and many leaves. The built in concrete couch did not have a cushion so very difficult to sit on - note - some other casitas had cushions - the hotel was not full - perhaps someone should have noticed. General impression - the hotel could be very good with a little more attention from the staff.
Stayed 2 nights in Jan 2020

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend this hotel. Great and accommodating staff, nice and clean rooms, and a beautiful property.
Stayed 4 nights in Dec 2019

8/10 Good

Patti, Tulum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to unwind! We Will definitely be back, love the pool and the quietness of the rooms!
Stayed 1 night in Jul 2019

8/10 Good

Samuel

Liked: Cleanliness, staff & service, room comfort

Semana Santa Stay

We stayed at the hotel for a long holiday weekend to enjoy the Palenque ruins the nearby area. The hotel was well located, stylishly designed, and had excellent customer service throughout our stay. The only drawbacks were lack of air conditioning, wifi only in the lobby, and the lack of a restaurant.
Stayed 3 nights in Apr 2019