2/10 Terrible
Alberta V.
11 ago. 2021
No le gustó: Limpieza
Horrible Stay
I am not sure of where to start. First the positives; check in process was easy, the decor of the villa is very beautiful. Now the negatives; upon check-in on Saturday the villa was not properly cleaned. Because we arrived on Saturday we had to wait until Monday. There were dried feces on the downstairs bathroom wall, damage to the patio curtain, mildew on the patio furniture (we ended up washing them), Black mold in one of the upstairs bathroom, rusted shower caddy in the upstairs master bathroom, the list goes on. When the cleaning crew finally arrived on Tuesday no one had on a mask and we turned them away because they refused to put one on. We had no choice but to stay in this villa because we had spent the weekend here and did not have reservations no where else. The villa is beautiful but not maintained and should not have been rented out. The carpet throughout should have been replaced as well as it was stained throughout.
Overall I was shocked to see this villa in such a beautiful development in such condition.
Alberta V.
Se hospedó 7 noches en julio de 2021