6/10 Aceptable
Bryan C.
14 abr. 2024
Le gustó: Limpieza
Good Location and Spacious
Good proximity to major attractions. Community water park is very nice however can become extremely crowded. Plan to arrive at least 30min prior to the gates opening to reserve a lounger/table. Seating is gone within minutes of gates opening. Seating is readily available by 3/4pm until close.
The home is nice and spacious but we did have a few issues that either took days to fix or weren’t fixed prior to our departure. First, pool heating. All communication was done through a rental agency Vacasa. Responses were somewhat timely but appeared to be through a cooperate office and had to be conveyed to local agents. There seems to be a disconnect between the corporate office and local agent because it took three request to have someone look at the pool and on the third day a technician finally showed up and advised that in fact the pool heater hadn’t been turned on as promised. As stated in the agreement the heat took approx 24 hours to reach optimal heating and my family was able to enjoy the pool on our final day. We’re still awaiting a response on a refund for the days that the pool wasn’t heated.
Second, the dryer in the home wouldn’t dry our clothes/towels. Following three attempts at drying the same clothes, Vacasa was notified and asked to have this looked at prior to the next guest arrival. We advised them that we had taken our laundry elsewhere to be cleaned/dried.
Bryan C.
Se hospedó 5 noches en marzo de 2024