6/10 Aceptable
Ryan R.
7 ago. 2025
Le gustó: Limpieza
Great House, Poor Management and Misleading ListingThe house itself was clean, comfortable, and with beautiful views of the marsh and bay. Unfortunately, the experience was affected by poor management and misleading information in the listing.There were limited supplies upon arrival (not even paper towels), which was a small inconvenience. More frustrating was the lack of access to key amenities. The listing advertised access to the pool and pickleball courts, but the required passes were missing. I contacted Vacasa four times in the first 24 hours and was told each time that someone would bring them “shortly.” No one ever did, and we stayed for three nights without access.Even more disappointing, the listing stated we could “explore the bay with the provided kayaks and stand-up paddleboards.” However, when we inquired, the management company told us they didn’t have any. Had we known that, we would have brought our own gear.We loved the home and the setting, but the lack of follow-through and inaccurate listing details significantly impacted our trip. If you're booking for the amenities, confirm everything in advance.
Ryan R.
Se hospedó 3 noches en agosto de 2025