4/10 Malo
Holly O.
13 abr. 2025
Vacasa didn't do well on this one
Overall it was okay. But it was very disappointing that it was not clean. There was sand all over the couches and beds dish towels were dirty, there was a dirty q-tip on the sink and the master bathroom, there were a couple screws laying here and there, overall creaminess needed a lot. There is not a hair dryer at this facility and it was listed that it would be there when I contacted vacasa about no hair dryer and the 30 areas they said someone would get back to us and that never happened then when I called vacasa again later that evening approximately 4 hours after we got there to tell them there was no hot water I was told they would do something about it in 2 hours after that there was still nothing so I texted back again and finally received a call after that text trying to walk me through how to turn the hot water heater on. Overall I've never had these problems at any of the places I've rented before so it was disappointing. Not getting a phone call to even ask if we ever got the hot water heater working was very disappointing. Had I been in a hotel I would have asked for a different room or for my money back. There was absolutely nothing offered to us for our troubles! Like I said I never had this problem with any of my previous rentals. I hope I never have a problem like this again.
Holly O.
Se hospedó 2 noches en abril de 2025