4/10 Malo
Cliente verificado
26 abr. 2024
Le gustó: Limpieza
Disappointed
Upon entering the unit we noticed that half of the balcony which was one of the premier selling points was covered by a huge scaffold, the end result being that a good portion of the prime view was blocked by ironwork and a sheet of plywood. This was known, but we weren't advised before we booked. Misrepresentation?
On our trip there, at the 11th hour before arrival we were asked for additional information i.e. drivers license copy, credit card copy etc. on penalty of not gaining access to our fully paid apartment. This had already been provided weeks before!
Secondly, we were advised the night before arrival that a regularly scheduled pest control service was due on our 2nd day and we would be fined for not giving them access. That is maintenance, and a guest shouldn't be expected to do that. What if it was a painter or window replacement, do we just spend our vacation catering to tradesmen? Again, a previously known situation we were not made aware of.
The elevators are being replaced and at one point the three towers were being serviced by 2 cars instead of the nominal 6. We were advised by Big Fish 3 hours into the shutdown that this was happening...not the best for planning, given one of us is handicapped so the stairs are not an option.
We had an issue at home that needed to be resolved, so it was an easy decision to just abandon the remainder of our stay and vacate the premises.
Cliente verificado
Se hospedó 12 noches en abril de 2024