2/10 Terrible
Suzi S.
21 abr. 2025
Le gustó: Limpieza
Deeply disappointing stay/terrible customer service
What was meant to be a meaningful, celebratory weekend for our family turned into a series of frustrations that left us feeling ignored, disrespected, and thoroughly disheartened. I wouldn’t recommend this property to anyone, especially not when there are far better-run hotels and Airbnbs in the area that care about their guests’ experience.1. Inflexible and Unaccommodating Staff:We had requested an early check-in, as our daughters were flying in from opposite coasts for a rare and precious family reunion to celebrate both my husband’s and my daughter’s boyfriends’ birthdays. Given that we were also required to check out four hours earlier than usual, we hoped for even the smallest gesture of flexibility. Instead, we were met with robotic, unsympathetic rigidity. No effort was made to work with us or even acknowledge the nature of our request. It felt cold, impersonal, and frankly out of touch with the spirit of hospitality.2. Misleading Listing – No Central Air Conditioning:The listing does not mention that the home lacks central air conditioning. In a region known for warm weather, this is a basic amenity guests reasonably expect, especially when the price point suggests a level of comfort and convenience that simply wasn’t delivered.3. Power Outage – Zero Support or Contingency Plan: This was by far the most disappointing vacation rental experience we’ve encountered—and we travel often.
Suzi S.
Se hospedó 2 noches en abril de 2025