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Embassy Newcastle, Sure Hotel Collection by Best Western

2.5 star property
Hotel near Quayside in Gateshead

Choose dates to view prices

Photo gallery for Embassy Newcastle, Sure Hotel Collection by Best Western

Daily to-go breakfast for a fee
Deluxe Room, 2 Twin Beds, Non Smoking | Desk, free WiFi, bed sheets, wheelchair access
Exterior
Daily to-go breakfast for a fee
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Breakfast available
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Lobley Hill Road, Gateshead, England, NE11 9NA
  • Place, Dunston Leisure Centre
    ‪5 min drive‬
  • Place, Saltwell Park
    ‪6 min drive‬
  • Place, Saltwell Park Dog Walking Area
    ‪8 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

Desk, free WiFi, bed sheets, wheelchair access

Standard Room, 1 Double Bed, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room, 1 Double Bed, Non Smoking (with Sofabed)

Desk, free WiFi, bed sheets, wheelchair access

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

9.6 out of 10
Exceptional
(4 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, free WiFi, bed sheets, wheelchair access

Deluxe Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(15 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

Desk, free WiFi, bed sheets, wheelchair access

Deluxe Room, 2 Twin Beds, Non Smoking

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Gateshead

City center stay.Your stay at this Team Valley hotel places you within 3 miles (5 km) of Newcastle-upon-Tyne St. Mary's Cathedral and Newcastle-upon-Tyne Discovery Museum. The Glasshouse and Genting Casino Newcastle are also within 3 miles (5 km).

What's nearby

  • Dunston Leisure Centre - 5 min drive - 1.5 miles
  • Saltwell Park - 6 min drive - 1.9 miles
  • Maze - 6 min drive - 2.1 miles
  • Gateshead Leisure Centre - 8 min drive - 1.6 miles
  • Saltwell Park Dog Walking Area - 8 min drive - 1.7 miles

Getting around

  • St James Station - 6 min drive
  • Dunston Station - 7 min drive
  • Newcastle Intl. Airport (NCL) - 21 min drive

Restaurants

  • ‪Saltwell Towers - ‬4 min drive
  • ‪Ping On - ‬3 min drive
  • ‪The Highwayman - ‬3 min drive
  • ‪Greggs - ‬6 min walk
  • ‪Chow Chow - ‬4 min drive

About this property

Embassy Newcastle, Sure Hotel Collection by Best Western

Hotel near Quayside in Gateshead
As a guest of Embassy Newcastle, Sure Hotel Collection by Best Western, you'll find a vending machine, concierge services, and laundry facilities. WiFi is free in public spaces. Free self parking is available.

This Gateshead hotel is smoke free.

  • 42 guestrooms or units
  • 2 levels
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • No smoking on site
Embassy Newcastle, Sure Hotel Collection by Best Western offers 42 accommodations with hair dryers and complimentary toiletries. Cable television is provided.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Similar properties

Front of property - evening/night
Holiday Inn Express Newcastle Gateshead by IHG
Swalwell
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,002 reviews
$66 nightly
The price is $79
Jun 11 - Jun 12
Total with taxes and fees
Holiday Inn Express Newcastle Gateshead by IHG

Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 9:00 AM for a fee: GBP 7 for adults and GBP 4 for children

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Electric kettle

More

  • Desk
  • Fan
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 7 for adults and GBP 4 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and mobile payments. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Premier Inn Newcastle South Hotel Gateshead
Premier Inn Newcastle South Hotel
Premier Inn Newcastle South Gateshead
Premier Inn Newcastle South Hotel Newcastle Upon Tyne
Premier Inn Newcastle South
Embassy Newcastle, Sure Hotel Collection by Best Western Hotel

Frequently asked questions

How close is Embassy Newcastle, Sure Hotel Collection by Best Western to the airport?

Embassy Newcastle, Sure Hotel Collection by Best Western is 9.9 mi (21-min drive) away from the Newcastle Intl. Airport (NCL) airport, the closest popular airport to the property.

How much does it cost to stay at Embassy Newcastle, Sure Hotel Collection by Best Western?

As of Jun 9, 2026, prices found for a 1-night stay for 2 adults at Embassy Newcastle, Sure Hotel Collection by Best Western on Jun 14, 2026 start from $71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Embassy Newcastle, Sure Hotel Collection by Best Western have an airport shuttle?

Airport shuttle services are not available at Embassy Newcastle, Sure Hotel Collection by Best Western.

How close is Embassy Newcastle, Sure Hotel Collection by Best Western to the beach?

This hotel is 12.4 mi (19-min drive) from Longsands Beach and 13.7 mi (34-min drive) from Whitburn Sands. Don't forget your sunscreen!

Does Embassy Newcastle, Sure Hotel Collection by Best Western offer free breakfast?

Free breakfast isn’t provided at Embassy Newcastle, Sure Hotel Collection by Best Western, but to-go breakfast is offered for a fee of GBP 7 for adults and GBP 4 for children. It's available every day from 7:00 AM to 9:00 AM.

Is there a casino at Embassy Newcastle, Sure Hotel Collection by Best Western?

No, there is no casino at this hotel, but Genting Casino Newcastle (5-min drive) is nearby.

What time is check-in at Embassy Newcastle, Sure Hotel Collection by Best Western?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Embassy Newcastle, Sure Hotel Collection by Best Western?

This hotel offers free self parking.

Does Embassy Newcastle, Sure Hotel Collection by Best Western have a pool?

Embassy Newcastle, Sure Hotel Collection by Best Western does not have a pool.

Does Embassy Newcastle, Sure Hotel Collection by Best Western have a spa?

There are no spa services available at this hotel.

How close is Embassy Newcastle, Sure Hotel Collection by Best Western to downtown Gateshead?

Embassy Newcastle, Sure Hotel Collection by Best Western is 1.3 mi away from Gateshead.

Embassy Newcastle, Sure Hotel Collection by Best Western Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 26 out of 69 reviews
Rating 8 - Good. 26 out of 69 reviews
Rating 6 - Okay. 11 out of 69 reviews
Rating 4 - Poor. 4 out of 69 reviews
Rating 2 - Terrible. 2 out of 69 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities
Room was clean, shower was fantastic and breakfast was good.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

CATHERINE ANA

Liked: Cleanliness, amenities, property conditions & facilities
Had such an Exelent time at this hotel Breakfast was amazing there was a pool gym sauna steam room everything you need at your fingertips so I’m coming back near end off febuary staff were just amazing came with family coming back with Family so nice people come to this hotel so looking forward to coming back
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Clean room, staff were good
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

kerry susan

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay all staff extremely helpful and so welcoming would definitely stay in this hotel again Thank you for making my stay comfortable:)
Stayed 3 nights in Nov 2025
Verified

8/10 Good

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Very well kept hotel ,staff very helpful and polite ,parking facilities good. Would definitely stay here again
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2025
Verified

6/10 Okay

chloe

Room was nice and clean but to hot. Got a noise complaint at 10pm on a Saturday night is ridiculous. Abit ware and tear in the bathroom but clean. Beds were nice and comfortable. Nice selection of hot drinks.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Elaine

Liked: Cleanliness, staff & service
The shower was good, but the bathroom was shabby and in need of some TLC The bed was comfy and clean.
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff great
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice surprise

Great to see a hotel refurbished, ideal location. Great staff.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Phoebe

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was good condition the heating didn't work, breakfast was included but it took over a hour to get a sausage cob and there wasn't much else
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Samantha

Liked: Staff & service

Embassy Newcastle – Sure Hotel Collection by Best

Very basic hotel, similar to a Premier Inn. Staff were friendly and helpful, but the outside area was dirty with lots of rubbish, which really let it down. Served its purpose for two nights for a wedding locally, but I wouldn’t stay here again.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great night's sleep

Just an overnight stay before dropping iff our son at Newcastle Uni digs. Ample free parking. A very friendly and helpful receptionist. From the decor it looked like the hotel was a premier inn in a former life. Just needs a bit of tlc and updating, but was more than adequate for us, very comfortable beds resulting in a very giod sleep.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Suwayne

Disliked: Staff & service, amenities
The bathroom had too many hairs in it and the people at reception need some customer service training.Otherwise the stay for 1 night was not bad.
Stayed 1 night in Aug 2025
Verified

4/10 Poor

Inosh De

Disliked: Cleanliness, staff & service, property conditions & facilities
Lets say I wouldn't stay there again.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Verified traveler

tried to charge £10 for 30 minute early check in which is ridiculous other than that it wasn’t too bad probably won’t stay again though
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Pragati Kumar

Liked: Cleanliness, amenities, property conditions & facilities
This is an excellent, value for money budget hotel. Most facilities are at par with what you would expect from a budget hotel but most outstanding feature is its very helpful staff. Adam is a star. He went above and beyond with anything we needed help with. All other staff we interacted with - Sumit, Helen, Caroline - were all very kind and helpful. Kudos to the management for hiring such awesome people. The next door pub waggon team is also an asset, good food at reasonable prices. Convenient location, felt safe, plenty of parking - couldn’t ask for more.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could hear steps in room above. Loud sounds along corridor but it did seettle down
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Amardeep

Liked: Cleanliness, property conditions & facilities
Stayed for 2 nights. Room was not made or cleaned. Had to exchange towels myself. Arranged breakfast for 9am next morning but then when I came down it was made for 8am and my wife couldn't eat hers due to meat being put in the sandwich despite it being specified that only egg should be there. Address is wrong since entrance is a different road and hard to find. Also no contact phone number for the hotel. Despite these faults the place is nice and clean and the staff are wonderful.
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Not the best experience

Greeted with massive pile of mattresses in the car park (not the best welcoming view - apparently awaiting council collection). Couldn't access the building to get to reception (have to be buzzed in). Looks like an old Premier Inn that's been run down and a few new signs up. Room was nice and big but run down. Poor state of furniture.
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Ashley

Liked: Cleanliness, amenities
The room was fine but we paid £20 extra for breakfast. We asked for cups and milk yeah well, that’s not the pay for the breakfast and were given cardboard cups and a four pint plastic milk container plonked on reception. We asked for hot breakfast. After 15 mins someone came out and asked if we wanted baked beans. Which we refused as it had taken a long time already. We were each presented an untidy plate with. One sausage, one piece of bacon. Scrambled eggs. A hash brown that was not cooked ( frozen) and a roll. Plus we were sat at an uneven table in what I can only describe as a corridor. We have never had a breakfast so bad. To anyone who stays there please do not bother.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ich bin super zufrieden

Ich habe die Nacht in diesem Hotel sehr gut geschlafen. Das Bett war super bequem - nicht zu hart, nicht zu weich - und die Bettdecke ebenso klasse. Das Hotel wird nach und nach die Zimmer renovieren... meines kommt wohl auch bald dran. Gut - es war noch veraltet, aber auf jeden Fall wirklich sauber. Hier hätte ich es auch noch ein paar Nächte aushalten können.
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

Disgusting
Stayed 2 nights in Oct 2021
Verified

6/10 Okay

Johnny

Liked: Cleanliness

Good

It was okay I think you need more electricity sockets in the room
Stayed 1 night in Sep 2021
Verified

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hassle free overnight stay

Just on an over night stay, arrived and got my room key at 15.15 had a freshen up and then back to the hotel by 10Pm. Good size double room all clean, tidy and just what i needed. tea and coffee facilities with the offer of more when i checked in. Comfy bed had a back room so no real noise. All in all a hassle free stay. Hotel is just off A1 on the edge of an industrial estate, pub next door and local food outlets near by. No food at hotel for me not a problem. if i was hungry or needed breakfast then perhaps not the place to stay.
Stayed 1 night in Sep 2021