2/10 Terrible
Caitlin M.
Apr 10, 2026
Disliked: Cleanliness
DO NOT STAY HERE. Booked for charm & realistic experience in Brooklyn. Our family has been to many cities & seen interesting rental properties. The weird stuff can make them better. This could be a cool place; spacious, near subway, nice neighborhood, character; but our time there was unacceptable. 24 hrs before I had no check-in instructions. I msg. the host, no response, so I called Vrbo. They called 2x, no luck, then emailed him. Vrbo said to wait 12 hrs. & then they would cancel/refund. 2 hrs later I got a text from host with check-in info, so it seemed all was OK. We get to Brooklyn, & the moment we walk in we notice a pungent smell like old food. It was apparent the apartment was unclean…hair in bathtub, dirt/grime all over esp. the bathroom. Broken furniture/bathroom lock. We decide to make it work. Next morning my husband & I try to take showers & the temp is faulty. We try to make it work, but it goes from ice to scalding. NOT OK for kids. Decide to contact host, no response. Call Vrbo & say we want a refund. They email host & he says he can come “fix” issues. We say we aren’t OK with that & want a refund. Host refuses. After 2 hr. call with Vrbo they say refund is up to host since he offered to “fix” issues. We decide to leave, spent only 1/4 nights there. Host eventually tells us his maintenance/housekeeping “leads” checked, nothing is wrong. Still won’t refund money. Why would we make this up? Host is dishonest, a terrible property manager & clearly a bad person.
Caitlin M.
Stayed 4 nights in Apr 2026