8/10 Bueno
Ruthie G.
2 may. 2023
Le gustó: Limpieza
Beautiful place, with issues
The home is lovely and in a gorgeous location. It is well laid out with plenty of breakaway space. Sadly, there seems to be a lack of attention to the details of the home, and there were a number of issues with general cleanliness.
Unfortunately the house was badly appointed and also in need of a lot of maintenance work: for example, issues with plumbing; only one tiny dishwasher to service 10 people; broken media room chairs; curtain rail hanging out of the wall; broken and ill-fitting window blinds; large hole in flyscreen; washer/dryer was smelly and not functioning properly; ill-fitting toilet seat that leaves you sitting on porcelain; zero amenties in the downstairs kitchen, etc. etc. making this a way less than 'luxury' stay. As we didn't want to spend the week with a house full of cleaners and maintenance people we chose to wait until after we left to notify the agent, who was responsive and professional.
A previously unmentioned caveat which we found odd was that we were expected to clean the floors before leaving, a surprise particularly given the premium price we paid!
The beds were very comfortable, and overall we had a nice family holiday, but our stay was somewhat marred by issues that should have been obvious to any staff that are cleaning the house; or are to do with inadequate fittings/amenties/ill considered policies which could be easily addressed.
I hope that our honest feedback will enable the cleaners and owners to make the effort to bring the accommodation up to the ‘luxury’ standard that was promised for the next people who choose to stay at Seascape Retreat – it really is a lovely property that just needs a little care and attention.
Ruthie G.
Se hospedó 5 noches en abril de 2023