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Hotel Riu Palace Tropical Bay - All Inclusive

4.0 star property
4-star beachfront property near Bloody Bay Beach

Choose dates to view prices

Photo gallery for Hotel Riu Palace Tropical Bay - All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
Aerial view
4 bars/lounges, swim-up bar, poolside bar
Reception
4 bars/lounges, swim-up bar, poolside bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Norman Manley Boulevard, Bloody Bay Beach, Negril, Westmoreland
  • Place, Bloody Bay Beach
    ‪13 min walk‬
  • Place, Seven Mile Beach
    ‪17 min walk‬
  • Place, Negril Cliffs
    ‪18 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪85 min drive‬

Room options

View all photos for Junior Suite, Garden View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (L)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Partial Sea View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Sea View (L)

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Sea View (E)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Standard - E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Standard - E)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (B2C-US)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (B2C-US)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (L)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (L)

  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (B2C-CA)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (B2C-CA)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-CA)

  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

10.0 out of 10
Exceptional
(5 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (C)

8.8 out of 10
Excellent
(6 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (C)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (C)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms, Ocean View (U)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms, Oceanfront (U)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Ocean View (C)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

View all photos for Junior Suite, Connecting Rooms, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Oceanfront (C)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Oceanfront (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms, Oceanfront (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Partial Sea View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Partial Sea View (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Oceanfront (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Oceanfront (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (E)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (E)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (U)

8.6 out of 10
Excellent
(102 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

8.2 out of 10
Very good
(51 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (U)

8.6 out of 10
Excellent
(40 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior with Garden View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Garden View

  • 344 sq ft
  • Sleeps 4

View all photos for Suite Junior with Side Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Side Sea View

  • 344 sq ft
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Ocean View

  • 344 sq ft
  • Sleeps 4

View all photos for Suite with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite with Sea View

  • 505 sq ft
  • Sleeps 2

About the neighborhood

Negril

Beachside getaway.You'll be within half a mile (1 km) of Bloody Bay Beach and 2 miles (3 km) of Seven Mile Beach with a stay here. Also, Booby Cay is within 2 miles (3 km) and Time Square Mall is within 6 miles (10 km).

What's nearby

  • Bloody Bay Beach - 13 min walk - 0.7 miles
  • Seven Mile Beach - 17 min walk - 1.0 mile
  • Time Square Mall - 11 min drive - 5.2 miles
  • Negril Cliffs - 18 min drive - 9.0 miles
  • Negril Lighthouse - 21 min drive - 10.9 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 94 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬15 min walk
  • ‪Restaurant Negril - ‬1 min walk
  • ‪Di Romagna Italian Cuisine at Azul Sensatori - ‬3 min drive
  • ‪Hunter Steakhouse - ‬16 min walk
  • ‪Mahogany - ‬3 min drive

About this property

Hotel Riu Palace Tropical Bay - All Inclusive

4-star beachfront property near Bloody Bay Beach
Hotel Riu Palace Tropical Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Tropical Bay - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a hot tub. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Riu Palace Tropical Bay - All Inclusive. Self parking is free.

This 4-star Negril property is smoke free.

  • 452 guestrooms or units
  • 2 levels
  • 8 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Tropical Bay - All Inclusive offers 452 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Plasma televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Similar properties

3 outdoor pools, pool umbrellas, sun loungers
Hotel Riu Negril - All Inclusive
Negril
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very Good, 1,004 reviews
Hotel Riu Negril - All Inclusive

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Volleyball
  • Water skiing
  • Windsurfing

Accessibility

  • No elevator

Room amenities

Entertainment

  • Plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Tropical Bay - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Diners Club, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Tropical
Riu Palace Tropical Bay
Riu Palace Tropical Bay All Inclusive
Riu Palace Tropical Bay All Inclusive Negril
Riu Palace Tropical Bay Negril
Riu Tropical
Riu Tropical Bay
Riu Tropical Bay Palace
Riu Tropical Palace Bay
Tropical Bay
Riu Tropical Inclusive Negril
RIU Palace Tropical Bay All Inclusive
Hotel Riu Palace Tropical Bay - All Inclusive Negril

Frequently asked questions

How close is Hotel Riu Palace Tropical Bay - All Inclusive to the airport?

Hotel Riu Palace Tropical Bay - All Inclusive is 44.4 mi (94-min drive) away from the Sir Donald Sangster Intl. Airport (MBJ) airport, the closest popular airport to the property.

Does Hotel Riu Palace Tropical Bay - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Palace Tropical Bay - All Inclusive.

How close is Hotel Riu Palace Tropical Bay - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Palace Tropical Bay - All Inclusive offer free breakfast?

Hotel Riu Palace Tropical Bay - All Inclusive offers free buffet breakfast every day from 7 AM to 11 AM.

Is there a casino at Hotel Riu Palace Tropical Bay - All Inclusive?

No, there is no casino at this property.

What time is check-in at Hotel Riu Palace Tropical Bay - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

Is there free parking at Hotel Riu Palace Tropical Bay - All Inclusive?

This property offers free self parking.

Does Hotel Riu Palace Tropical Bay - All Inclusive have a pool?

Hotel Riu Palace Tropical Bay - All Inclusive features 2 outdoor pools and a children's pool.

Does Hotel Riu Palace Tropical Bay - All Inclusive have a restaurant?

Yes, there are 5 restaurants on site.

Does Hotel Riu Palace Tropical Bay - All Inclusive have a spa?

Pamper yourself with a day at Renova Spa, where you can enjoy Swedish massages, aromatherapy, and facials.

How close is Hotel Riu Palace Tropical Bay - All Inclusive to downtown Negril?

Hotel Riu Palace Tropical Bay - All Inclusive is 5.4 mi away from Negril.

Hotel Riu Palace Tropical Bay - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 576 out of 1007 reviews
Rating 8 - Good. 223 out of 1007 reviews
Rating 6 - Okay. 118 out of 1007 reviews
Rating 4 - Poor. 48 out of 1007 reviews
Rating 2 - Terrible. 42 out of 1007 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Cristian

Liked: Cleanliness, amenities, property conditions & facilities
In the room fridge wasn't stocked everyday unless we called. 24 hour lounge was ok.
Stayed 7 nights in Mar 2026

6/10 Okay

Cristian

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
First time staying at Riu. Everything started good. Than had to call multiple times a day to stack the fridge. Some staff are great some really not friendly at all. The beach was beautiful, clean and sunny. The food was average. Couldn't make a reservation at all so had eat at the buffet everyday. The entertainment was really good. I was really hoping for a better experience 😔
Stayed 7 nights in Mar 2026

4/10 Poor

Tara

Stayed 7 nights in Dec 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only bad part was leaving. I am already making plans to go back! Loved our time there and the crew at scuba caribe were the best!!!
Stayed 7 nights in Jan 2026

8/10 Good

Lidiya

Liked: Cleanliness, amenities, property conditions & facilities
Room was cleaned daily. Evening shows were amazing as they reflect Jamaica. Most of the staff were courteous, but some staff who work in the buffet and restaurants (mostly females) were unfriendly and unwelcoming. We loved fitness classes taught by "Happy Feet". It would be great if you add at least one more class of Riumba per week and /or dance lessons.

8/10 Good

Lidiya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Most of the female staff providing various services was unfriendly, unwelcoming and indifferent.
Stayed 7 nights in Dec 2025

10/10 Excellent

Sujit

Liked: Cleanliness, amenities, property conditions & facilities
Clean Room , best beach view, great service.. Great food.. Great vibe......
Stayed 4 nights in Dec 2025

10/10 Excellent

Chellbi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at the Riu Tropical Bay Negril! The staff were so welcoming, kind, and friendly. The rooms were clean and cleaned daily (if you choose). We had an ocean view and it was beautiful to wake up to. The property was kept up nicely and very well taken care of. There was always a variety of food options daily. We will definitely be coming back!
Stayed 9 nights in Dec 2025

4/10 Poor

Dmitry

Traveled with family
Disliked: Amenities
Not a 5-star hotel. It may have been one back in the day. But not now. At most, I'd give it 3 stars. A beautiful beach and the ocean, yes, but that is not what the stars are given for. Rude and ignorant staff, black mold in the rooms and bathrooms, clogged showers with barely a trickle of water, missing toilet accessories. Average at best food, no decent alcohol whatsoever, even impossible to pay extra/purchase. Slightly better wine is only at the specialty restaurants, but nowhere else. Why?! The hotel insists that everyone use the mobile app. And some genius decided that the maximum number of people per reservation or room is 2. So if you have kids with you or you occupy multiple rooms, you can't make a dinner reservation at a specialty restaurant. Or you must make separate dinner reservations from different mobile phones. But then, when you arrive, the staff tells you that they can only seat you at separate tables. What is the point of all of this?! Poor WiFi at the entire property. Keeps disconnecting constantly. The only way to fix it is to turn the WiFi off and back on on the device. And even then, at times, it just won't work at all. Beach chairs covered by bird poo. Old, washed-out beach towels. The management has been neglecting to maintain the hotel for a while... My experience makes me NOT want to come back to Jamaica again.
Stayed 8 nights in Dec 2025

2/10 Terrible

Ashish

Traveled with family and small children
Liked: Amenities
We booked and paid for a room to accommodate four people, but were initially given a room suitable for only two, which was very uncomfortable. After speaking with staff, we were moved to a four-person room, but not until our third day. The restaurants were consistently fully booked; we were only able to reserve the steakhouse on our last day, and the food was very poor. Additionally, a hotel alarm went off every night at 4 a.m., repeatedly disturbing our sleep. Positives: • Plenty of sun loungers available at both the beach and pool; no need to reserve early • Beautiful beach with calm waters • Well-maintained garden areas
Stayed 4 nights in Dec 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Rashida Kimesha

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very wonderful experience!
Stayed 7 nights in Dec 2025

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Every thing was good
Stayed 4 nights in Dec 2025

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort
Stayed 7 nights in Aug 2025

8/10 Good

Jealen Robleado

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay especially the beach!! We’ll definitely come back.
Stayed 3 nights in Aug 2025

2/10 Terrible

Kevin

Stayed 4 nights in Oct 2025

10/10 Excellent

Geraldine

Stayed 9 nights in Oct 2025

8/10 Good

Keith, Green Pond

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff
Stayed 8 nights in Oct 2025

2/10 Terrible

Natalia

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible. Costumer services non existent
Stayed 6 nights in Oct 2025

10/10 Excellent

Breshana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I arrived at the property, Beverly was determined to take excellent care of me. She embodies the true spirit of my island and reminded me what it means to experience genuine Jamaican love. The food was amazing, even my picky eater enjoyed every meal! My 7-year-old daughter felt so safe and comfortable that she confidently got her own food and visited the children’s club on her own. Words cannot express how proud I am of RIU Negril. Thank you for an unforgettable stay!
Stayed 6 nights in Oct 2025

2/10 Terrible

Aniya Laila

Stayed 4 nights in Oct 2025

10/10 Excellent

LATOYA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and had many excursions to pick from, the staff was nice and attentive and the beach was amazing as well as the service on the beach
Stayed 3 nights in Oct 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Jamacia and we will definitely be back!
Stayed 4 nights in Oct 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 3 nights in Oct 2025

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i didn’t like how the desk personnel treated me on a incident I had there. i paid for two suites but treated me like I was off the street. I come to jamaica like every two months sometimes I bring 100 friends with me but to be honest moving forward I will probably use another resort
Stayed 3 nights in Oct 2025