I was in a wedding in Nashville & needed to be close.Communication:poor/unprofessional.I requested an early check in months prior when I booked the location.I was led in circles then told No since the house was rented out for the day prior (Check ins at 4 check outs at 10) I had booked/paid in full months before this person did..They then led me on to believe that It would be possible.My group was about 10 people from all over.When I arrived in Nashville I asked about the early check in again,they told me that the cleaners were still cleaning,then they claimed they could not get in touch with the cleaners,then 2pm,then 4pm..(8 cleaners took 6 hours to clean the house)We arrived at 4pm.The dishwasher was full of DIRTY dishes.The rooms were not as described,beds were missing/moved around.The bathrooms were not stocked..There were no paper towels,no sponge to wash dishes,no dish soap.no hot water.The fireplace is just for decoration,the garage is not accessible.They have a notice stating that if you don't strip all sheets from beds(11beds),wash the dishes, pick up & take out the trash,gather all bath towels, empty the fridge,we would be subject to a fine..What is the high cleaning fee for?(I was laughed at by the host via text when I asked for a partial refund)No late check out.I had to stay longer to complete those tasks,was rushed and told to get out and hurry up by the cleaners after they pulled up in two cars behind us at 10:05! Also, FLEAS found on a majority of guest.