8/10 Bueno
Mike C.
7 ene. 2025
Le gustó: Limpieza
Nice Property; Management Company Issues
We enjoyed our stay at Coral Sunrise. The house was well equipped as far as VRBOs go (kitchen supplies, bathroom staples, etc.). The house was clean and clearly had been recently updated.We would have rated our stay 5-stars if not for an issue with the pool heater. During our second day, we realized that the pool water became uncomfortably hot as the day wore on; so much so that our children could not swim in it. When we reached out to the management company (Boutiq), they assured us that the house did not have a pool heater and that they did not know the cause of our problems. After continued text message communications and a phone call where we expressed our frustration, they agreed to have a pool company visit to understand the issue. However, given that the next day was a holiday, the pool company could not come for two days (in turn, we could not use the pool during that time). The service tech quickly determined that there was, in fact, a pool heater that was turned on high which was causing our issues.After our troubles (which were due solely to Boutiq not knowing details about their listing and not responding to our repeated requests for service in a timely fashion), the management company provided a nominal refund. We expressed our displeasure and suggested a more generous offer for our troubles and were promptly denied.Overall, the property was nice but we would have liked better support and communication from the management group.
Mike C.
Se hospedó 7 noches en diciembre de 2024