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Best Western Nairobi Upper Hill

3.5 star property
3.5-star Colonial hotel in Kilimani

Choose dates to view prices

Photo gallery for Best Western Nairobi Upper Hill

Property grounds
Property grounds
Standard Room, 2 Twin Beds, Non Smoking | 1 bedroom, in-room safe, desk, free WiFi
Reception
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
2nd Ngong Avenue, Nairobi
  • Uhuru Park
    ‪8 min walk‬
  • Nairobi Hospital
    ‪8 min walk‬
  • Kenyatta International Convention Centre
    ‪20 min walk‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, free WiFi

Superior Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Cozy Room

1 bedroom, in-room safe, desk, free WiFi

Cozy Room

  • Sleeps 1
  • 1 Twin Bed

Family Room

  • Sleeps 4
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Superior Room, 2 Twin Beds, Non Smoking

1 bedroom, in-room safe, desk, free WiFi

Superior Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Nairobi

Kilimani stay.Within a 15-minute walk of this Kilimani hotel, you'll find Nairobi Hospital and Uhuru Park. Also, Kenya Railway Golf Club is within half a mile (1 km) and Nairobi Gallery is within 2 miles (3 km).

What's nearby

  • Uhuru Park - 8 min walk - 0.5 miles
  • Nairobi Hospital - 8 min walk - 0.5 miles
  • Kenyatta International Convention Centre - 20 min walk - 1.1 miles
  • University of Nairobi - 2 min drive - 0.9 miles
  • Yaya Centre - 4 min drive - 1.9 miles

Getting around

  • Syokimau Station - 22 min drive
  • Nairobi (WIL-Wilson) - 11 min drive

Restaurants

  • ‪Art Caffe - Britam Tower - ‬11 min walk
  • ‪Java KMA - ‬8 min walk
  • ‪Java Upper Hill - ‬9 min walk
  • ‪BBQ Central - ‬14 min walk
  • ‪The Daily Café & Bistro - ‬13 min walk

About this property

Best Western Nairobi Upper Hill

3.5-star Colonial hotel in Kilimani
There are 4 restaurants on site, along with a snack bar/deli. Public spaces have free WiFi. A 24-hour business center and 3 meeting rooms are available. Event space at this hotel measures 624 square feet (58 square meters) and includes a conference center. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Best Western Nairobi Upper Hill. Self parking is free.

This 3.5-star Nairobi hotel is smoke free.

  • 84 guestrooms or units
  • 4 dining venues
  • Meeting rooms
  • 624 sq ft of conference space
  • 58 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
Best Western Nairobi Upper Hill offers 84 accommodations with safes and complimentary bottled water. This Nairobi hotel provides complimentary wireless Internet access. Bathrooms include showers and complimentary toiletries. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and hair dryers can be requested.

Languages

English, French, Swahili

Similar properties

Front of property

Best Western Plus Meridian Hotel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,001 reviews
$67 nightly
The price is $81
Jul 18 - Jul 19
Total includes taxes and fees
Best Western Plus Meridian Hotel

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • TV with premium channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Nairobi Upper Hill

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 to 15 for adults, and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi

Frequently asked questions

How close is Best Western Nairobi Upper Hill to the airport?

Best Western Nairobi Upper Hill is 3.3 mi (11-min drive) away from the Nairobi (WIL-Wilson) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Nairobi Upper Hill?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at Best Western Nairobi Upper Hill on Jul 4, 2025 start from $86.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Nairobi Upper Hill have an airport shuttle?

Best Western Nairobi Upper Hill offers a shuttle from the airport to the hotel 24 hours a day, on request, for a charge of USD 25 per vehicle.

Does Best Western Nairobi Upper Hill offer free breakfast?

Free breakfast isn’t offered at Best Western Nairobi Upper Hill, but continental breakfast is offered for a fee of between USD 10 and 15 for adults, USD 8 and 12 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Best Western Nairobi Upper Hill?

No, there is no casino at this hotel, but Lucky 8 Casino (5-min drive) is nearby.

What time is check-in at Best Western Nairobi Upper Hill?

Check-in start time: noon; Check-in end time: 6:00 PM. A fee applies for early check-in.

Is there free parking at Best Western Nairobi Upper Hill?

This hotel offers free self parking.

Does Best Western Nairobi Upper Hill have a pool?

Best Western Nairobi Upper Hill does not have a pool.

Does Best Western Nairobi Upper Hill have a restaurant?

Yes, there are 4 restaurants on site.

Does Best Western Nairobi Upper Hill have a spa?

There are no spa services available at this hotel.

How close is Best Western Nairobi Upper Hill to downtown Nairobi?

Best Western Nairobi Upper Hill is 0.7 mi away from Nairobi.

Best Western Nairobi Upper Hill Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 134 out of 206 reviews
Rating 8 - Good. 60 out of 206 reviews
Rating 6 - Okay. 9 out of 206 reviews
Rating 4 - Poor. 1 out of 206 reviews
Rating 2 - Terrible. 2 out of 206 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great as always

Always super friendly, nice and helpful staff.
Stayed 9 nights in Feb 2025

10/10 Excellent

ellyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and welcoming. It is a part of a high end hotel and share a large pool, beautiful grounds, and an outdoor bar and bar menu. Very safe neighborhood, walking during the day, and a very pleasant place to hang out in the evening.
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jan 2025

10/10 Excellent

Jan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

Friendly staff
Stayed 7 nights in Jan 2025

10/10 Excellent

Ngingyu

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services and very polite staffs
Stayed 3 nights in Jan 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
lovely staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Eugenia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Jakub

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Security first

Security first
Stayed 5 nights in Jan 2025

2/10 Terrible

jane' nina w

Stayed 1 night in Jan 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with access to a 4 star hotel next door
Stayed 3 nights in Dec 2024

10/10 Excellent

David, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Susana

Liked: Cleanliness, amenities
I stayed a few a few days before my departure back home. Nice and cozy. Clean, friendly staff members
Stayed 3 nights in Nov 2024

10/10 Excellent

Cedrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good. Each time I'm in Nairobi, I stay at Best western Upper Hill.
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great landing place after a busy city tour

Clean, safe and friendly a great start to a Kenyan adventure. The breakfast was tasty and freshly cooked and the rooms, whilst basic had everything you needed. Excellent value.
Stayed 2 nights in Oct 2024

8/10 Good

Gonzalo, Mexico City

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. You can use the facilities of the Fairview hotel
Stayed 6 nights in Oct 2024

6/10 Okay

William

Quality has definitely decreased in all categories since the new ownership ! My first stay at upper hill in 2010 was outstanding, been a return customer since, quality of staff always excellent. Prices went up quality went down, end of story !
Stayed 1 night in Oct 2024

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for reasonably priced western hotel in Nairobi. It's attached to the next door Fairview Hotel which is an IHG property and has great amenities like a pool and various dining options. These are necessary as you are advised not to go out at night in Nairobi so you are more or less stuck at the hotel. Room was clean and good sized. Bed linens were of high quality. Cleaning daily. Breakfast was awesome with plenty of options including fruit, yogurt, bakery, cereal, made to order omelettes, and a barista coffee station.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024

4/10 Poor

James

Disliked: Staff & service, amenities, property conditions & facilities
There was a bad smell in the bathroom every day from the septic tank even with toilet sit being down all day and night
Stayed 10 nights in Aug 2024

8/10 Good

Andrew

Stayed 4 nights in Jul 2024

10/10 Excellent

Jan

Liked: Amenities
It is a beautiful property with amazingly helpful staff!
Stayed 4 nights in Jul 2024

10/10 Excellent

Jan

Stayed 1 night in Jul 2024