The staff were very friendly, but there were some issues with the room.
The room was very cool when we got there, so I went and turned the unit on and set it to 72 degrees. After awhile it became extremely hot, so I went and turned it down to 65, and it just kept heating. I finally turned it down to 58 and it would keep it at about 74 in the room. A little warm for us, but manageable.
In the mean time, my wife went to the bathroom and found feces splatters on the toilet seat, which she just washed off because she need to go after 10 hours on the road. Their were other signs of not being well cleaned...drink rings on tables, grubby floors and tub, etc.
We took showers and the tub drained so slow that it was ankle deep by the time each of us were done. There were dispensers on the wall for soap, conditioner, and shampoo but there was nothing in them.
Obviously we left with a very bad impression of Best Western and will probably steer clear of them from here on out. At $143.00 dollars for the 7 total hours we were there, we really felt completely ripped of. We were just too tired when we got there to go through the pain of moving to a new room, and we left at 4:30 in the morning and no one was at the desk to complain to, so we just sucked it up and left.
Very nice coffee setup however...