8/10 Bueno
Rebecca D., Wilmington, NC
16 jun. 2025
Le gustó: Limpieza
Amazing property, excellent house & private subdivision.
Firstly, the house and property itself are amazing. The listing photos need to be updated and better quality, the rental agency is failing the property with the poor quality linens and lack of proportionate areas of photos. We were here for a full week and can say the property is outstanding, updated, large, luxury finishes, kept up, views, privacy, safe and secure!On to the next, management - This is were it lacked… We were meet with rude demand-like arrival, as our flight had been delayed and evidently this was not conveyed to the gentlemen meeting us. He slowly calmed into a more welcoming approach. Onto next issue, we were traveling for 30 days and had looked to this stay to be able to refresh our laundry. We arrive to no dryer, and being told it was broken and removed. This SHOULD HAVE been conveyed the minute they knew this amenity was no longer available. They didn’t. And no solution was offered. Next, check out, we depart early AM, of which management states is too early, but demands they meet you days before to do a walk through for damages. This makes no rational sense, as there is time still remaining in the stay. Insist we make a midday time to meet to walk through, when you’re on holiday, you don’t make plans to take up half your day, coming back to meet to walk through for no reason. We had tours booked and it was not possible. In the end we were thanked for our stay. Again the house and property were outstanding, the photos NEED updating and better quality.
Rebecca D.
Se hospedó 7 noches en junio de 2025