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The Elser Hotel Miami

4.0 star property
4-star hotel near Bayside Marketplace

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Full-size fridge, microwave, oven, stovetop
Lobby
Full-size fridge, microwave, oven, stovetop

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
398 NE 5th Street, Miami, FL, 33132
  • Place, Downtown Miami Shopping District
    ‪1 min walk‬
  • Place, Bayside Marketplace
    ‪1 min walk‬
  • Place, Bayfront Park
    ‪1 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪15 min drive‬

Room options

View all photos for Bay View One Bedroom Suite with King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View One Bedroom Suite with King Bed

9.2 out of 10
Wonderful
(17 reviews)
  • Bay view
  • 641 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View One Bedroom Suite with King Bed ADA

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View One Bedroom Suite with King Bed ADA

10.0 out of 10
Exceptional
(3 reviews)
  • Bay view
  • 641 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Studio with King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Studio with King Bed

9.2 out of 10
Wonderful
(180 reviews)
  • Bay view
  • 456 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Studio with King Bed ADA

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Studio with King Bed ADA

10.0 out of 10
Exceptional
(4 reviews)
  • Bay view
  • 456 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Three Bedroom Suite with King/King/Queen

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Three Bedroom Suite with King/King/Queen

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • 1149 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View Two Bedroom Suite with King/Queen

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Two Bedroom Suite with King/Queen

9.6 out of 10
Exceptional
(20 reviews)
  • Bay view
  • 1149 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View Two Bedroom Suite with King/Queen ADA

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Two Bedroom Suite with King/Queen ADA

  • Bay view
  • 1149 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

View all photos for City View One Bedroom Suite with King Bed

City View One Bedroom Suite with King Bed | Living room | 55-inch Smart TV with cable channels, TV

City View One Bedroom Suite with King Bed

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • 687 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for City View Three Bedroom Suite with King/Queen/Queen

City View Three Bedroom Suite with King/Queen/Queen | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

City View Three Bedroom Suite with King/Queen/Queen

8.0 out of 10
Very good
(12 reviews)
  • City view
  • 1307 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, City View

Suite, Multiple Beds, City View | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Suite, Multiple Beds, City View

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1307 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite with King/Queen/Two Twins

City View Three Bedroom Suite with King/Queen/Two Twins | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

City View Three Bedroom Suite with King/Queen/Two Twins

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • 1267 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite with King/Queen/Two Twins ADA

City View Three Bedroom Suite with King/Queen/Two Twins ADA | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

City View Three Bedroom Suite with King/Queen/Two Twins ADA

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1267 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed

55-inch Smart TV with cable channels, TV

Ocean View One Bedroom Suite with King Bed

9.8 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 675 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed ADA

55-inch Smart TV with cable channels, TV

Ocean View One Bedroom Suite with King Bed ADA

  • Ocean view
  • 675 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Three Bedroom Suite with King/Queen/Queen

Ocean View Three Bedroom Suite with King/Queen/Queen | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Ocean View Three Bedroom Suite with King/Queen/Queen

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1202 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite with King/Queen

55-inch Smart TV with cable channels, TV

Ocean View Two Bedroom Suite with King/Queen

8.6 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 1070 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite with King/Queen ADA

55-inch Smart TV with cable channels, TV

Ocean View Two Bedroom Suite with King/Queen ADA

  • Ocean view
  • 1068 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Miami

City center stay.At this Downtown Miami hotel, you'll be well placed to visit Bayside Marketplace and Kaseya Center, both within a 5-minute walk. Also, Bayfront Park is within half a mile (1 km) and Brickell City Centre is within 2 miles (3 km).

What's nearby

  • Downtown Miami Shopping District - 1 min walk - 0.0 miles
  • Bayside Marketplace - 1 min walk - 0.1 miles
  • Bayfront Park - 1 min walk - 0.1 miles
  • Island Queen Cruises - 3 min walk - 0.2 miles
  • Kaseya Center - 7 min walk - 0.4 miles

Getting around

  • Freedom Tower Metromover Station - 3 min walk
  • Miami Central Brightline Train Station (EKW) - 11 min walk
  • Miami, FL (MPB-Public Seaplane Base) - 10 min drive

Restaurants

  • ‪Bacardi Ocho Lounge - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Bacon Bitch - ‬3 min walk
  • ‪La Cañita - ‬5 min walk
  • ‪Bubba Gump Shrimp Co. - ‬3 min walk

About this property

The Elser Hotel Miami

4-star hotel near Bayside Marketplace
A private beach is featured. The Elser Hotel Miami offers its guests an outdoor pool, a 24-hour health club, and a hot tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at The Elser Hotel Miami. An area shuttle within 1.7 miles is available for a fee. For a fee, parking is available. A complete renovation of The Elser Hotel Miami was completed in November 2022.

This 4-star Miami hotel is smoke free.

  • 1 building
  • 430 guestrooms or units
  • 49 levels
  • 2 bars or lounges
  • Built in 2022
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Outdoor picnic space
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue
The Elser Hotel Miami offers 430 air-conditioned accommodations with washers/dryers and minibars. Rooms open to balconies. Accommodations offer separate sitting areas and include dining tables. Beds feature Tempur-Pedic mattresses. 55-inch Smart televisions come with cable channels. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and toothbrushes and toothpaste.

This Miami hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered weekly. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on a limited basis.

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Property amenities

Family friendly

  • Dining table
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge) up to 1.7 mi
  • Secured, covered self parking on site (USD 63 per night)
  • Secured, covered valet parking on site (USD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 25 to 50 for adults and USD 25 to 50 for children
  • 2 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour health club
  • Fitness classes
  • Hot tub
  • Outdoor pool
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Espresso maker
  • Free bottled water
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Minibar
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Wet bar

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay, plus a deposit of USD 125 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 66.67 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Bicycle storage
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 25 to 50 for adults, and USD 25 to 50 for children
  • Covered self parking fee: USD 63 per night (in/out privileges)
  • Covered valet parking fee: USD 75 per night (in/out privileges)
  • Pet deposit: USD 125 per stay
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

The Elser Hotel Miami Hotel
The Elser Hotel Miami Miami
The Elser Hotel Residences Miami
The Elser Hotel Miami Hotel Miami

Frequently asked questions

How close is The Elser Hotel Miami to the airport?

The Elser Hotel Miami is 1.8 mi (10-min drive) away from the Miami, FL (MPB-Public Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at The Elser Hotel Miami?

As of Mar 9, 2026, prices found for a 1-night stay for 2 adults at The Elser Hotel Miami on Mar 31, 2026 start from $325, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Elser Hotel Miami have an airport shuttle?

Airport shuttle services are not available at The Elser Hotel Miami.

How close is The Elser Hotel Miami to the beach?

This hotel is 4.5 mi (17-min drive) from Miami Beach Beaches and 17.1 mi (46-min drive) from Haulover Beach. Don't forget your sunscreen!

Does The Elser Hotel Miami offer free breakfast?

Free breakfast isn’t offered at The Elser Hotel Miami, but cooked-to-order breakfast is offered for a fee of between USD 25 and 50 for adults, USD 25 and 50 for children. It's available every day from 7:00 AM to noon.

Is there a casino at The Elser Hotel Miami?

No, there is no casino at this hotel, but Aquasino (6-min drive) and Magic City Casino (8-min drive) are nearby.

What time is check-in at The Elser Hotel Miami?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at The Elser Hotel Miami?

Free parking is not available at this hotel. Self parking is available for USD 63 per night, and valet parking for USD 75 per night.

Does The Elser Hotel Miami have a pool?

The Elser Hotel Miami features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does The Elser Hotel Miami have a restaurant?

The Elser Hotel Miami is home to ViceVersa, which features happy hour.

Does The Elser Hotel Miami have a spa?

There are no spa services available at this hotel.

How close is The Elser Hotel Miami to downtown Miami?

The Elser Hotel Miami is 0.5 mi away from Miami.

The Elser Hotel Miami Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2787 out of 3818 reviews
Rating 8 - Good. 485 out of 3818 reviews
Rating 6 - Okay. 253 out of 3818 reviews
Rating 4 - Poor. 138 out of 3818 reviews
Rating 2 - Terrible. 155 out of 3818 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Brooke

Stayed 2 nights in Jan 2026

8/10 Good

Virginia

Stayed 2 nights in Jan 2026

8/10 Good

luis

Stayed 1 night in Dec 2025

10/10 Excellent

Dinorah Cabezas

Liked: Cleanliness, amenities, property conditions & facilities
My stay was wonderful and the staff was very accommodating to my needs. Will definitely return.
Stayed 3 nights in Nov 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, amenities, property conditions & facilities
George, Bianca and Cindy were amazing! My original room was not up to par as far as cleaning goes and the lights were not working properly. George made a few calls and he was able to upgrade my room. The new room was very clean and had the “at home” feeling this hotel gives. I can’t thank those 3 enough!
Stayed 3 nights in Dec 2025

10/10 Excellent

Michael

Stayed 2 nights in Dec 2025

8/10 Good

Christina

Liked: Property conditions & facilities
Disliked: Cleanliness
Amenities were good, but the room was never cleaned. When I asked, the guy said they just “say” every day for cleaning but it’s really every other day. Even still, they never cleaned the room one time during my 4 night stay.
Stayed 4 nights in Nov 2025

4/10 Poor

Colin

I did not appreciate the amenity charge - to charge 70 dollars extra for using the pool , WiFi and whatever else seems to me a bit of a scam It is not a government resort charge just an excuse by the hotel to extort money from guests
Stayed 1 night in Dec 2025

10/10 Excellent

Chad, Andover

Nice
Stayed 1 night in Dec 2025

10/10 Excellent

Layla

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Amenities are great and enjoy the gym and pool.
Stayed 2 nights in Nov 2025

8/10 Good

Mark, Potomac

great location and great vibe but very noisy and rowdy guests
Stayed 3 nights in Dec 2025

2/10 Terrible

Jonathan

Stayed 1 night in Dec 2025

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My stay was outstanding! The service, the cleanliness, the rooftop pool and restaurant... all incredible! The pool is temperature controlled. They even have complimentary fitness classes! It's right across the street from Brickell which has lots of food, shopping, and entertainment. We had a great view of the city and cruise port from the room. I'll definitely stay here again. I don't think I've ever given a hotel 5 stars. The Elser is worth 10!!
Complimentary slippers
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very modern, spotless property. Really enjoyed our stay and wish we had more time to stay longer
Stayed 1 night in Nov 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 3 nights in Nov 2025

10/10 Excellent

Tammy

Stayed 1 night in Dec 2025

10/10 Excellent

Angie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Kristie, McDonough

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would highly recommend this hotel. Our room was large, had a full kitchen, sofa and table for two. There was a washer, dryer that we surprisingly needed. The hotel was in a perfect location for an overnight stay before our cruise, and we could see our ship from our balcony. We was right across the street from the outdoor mall that has lots of places to eat marina front. The didn’t eat at the dinner restaurant but really enjoyed our breakfast by the pool. Loved the Nutella pancakes!!! Definitely will be our go to spot in Miami.
Stayed 1 night in Oct 2025

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2025

2/10 Terrible

Tametra

Business traveler, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Our stay was disappointing. At check-in, the receptionist appeared disengaged and curt. While she was not overtly rude, she was inattentive, especially in comparison to the other two receptionists who greeted guests warmly and offered beverages. We received no such courtesy and instead were met with an eye roll. The room condition was unacceptable. There was a stain on the couch, hair on the bedsheets, and used eyelash clusters left on the coffee table. The pull-out couch had no pillows, sheets, or blankets. Only two sets of towels were provided in the bathroom. We called three times for additional linens and were initially told no blankets were available. After two hours and repeated follow-ups, we received three towel sets, sheets, and a comforter, but still no blanket. The bathroom lighting was extremely poor. We requested housekeeping on the second day and were assured it would be completed. When we returned in the evening, the room had not been serviced. After calling again, an attendant arrived with towels only. I had to specifically ask that he take the used towels, and no trash was removed. The following morning, I had a similar experience with the same receptionist. Although the hotel has a restaurant and bar, I was informed they had no milk available and was told to walk to CVS. When I asked for directions, she rolled her eyes and simply pointed. While the location is excellent, the service and cleanliness issues were significant. I would never stay here again.
Stayed 2 nights in Nov 2025

4/10 Poor

Breeanna

Business traveler
Disliked: Staff & service, amenities
All of the above
Stayed 3 nights in Dec 2025

10/10 Excellent

fabiola bacelar

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Has everything
Stayed 5 nights in Nov 2025

4/10 Poor

Feroz

Liked: Staff & service
Disliked: Amenities
The facilities / Amenities were not operating & Still charged for services. Room cleaning slowin response
Stayed 5 nights in Nov 2025

10/10 Excellent

Eddy

Stayed 2 nights in Nov 2025

8/10 Good

Susan

Stayed 5 nights in Nov 2025