2/10 Terrible
Jannette D.
9 oct. 2023
No le gustó: Limpieza
"I dont know what to tell you my friend...."
No communication from host prior to arriving, even when messages were sent. Upon arriving still hadnt received check in details. When host was called, told sorry room isnt available and to call vrbo and "i dont know what to tell you my friend" . Called vrbo who was great with getting us a hotel, however we chose vrbo because we didnt want to stay in a hotel, anyways while on the phone with vrbo they even tried contacting the host. Host stated to vrbo that they did offer another unit (which unless there was a misunderstanding, no it wasn't until vrbo called them), however they needed 3 hours to "clean it", which was unacceptable since we were already there with nowhere to go and wait after traveling 4 hours. We have used vrbo for stays in the past and never had an issue until now. Still dealing with vrbo to figure out how to get refund from the host. Very disappointed not in vrbo but with the host.
Jannette D.
Se hospedó 2 noches en octubre de 2023