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Orchid House Polanco

4.0 star property
4-star adults-only hotel near Paseo de la Reforma

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Photo gallery for Orchid House Polanco

Hallway
Staircase
Standard Room, 1 Queen Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
Front of property
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Spa
  • Parking available
  • Air conditioning
  • Housekeeping

Explore the area

Map
76 Campos Elíseos Polanco V Sección, Mexico City, CDMX, 11560
  • Paseo de la Reforma
    ‪8 min walk‬
  • Chapultepec Park
    ‪19 min walk‬
  • Angel of Independence Monument
    ‪2 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Bathtub

Superior Suite, 1 King Bed, Bathtub | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Suite, 1 King Bed, Bathtub

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(17 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 King Bed, Bathtub

Master Suite, 1 King Bed, Bathtub | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Master Suite, 1 King Bed, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Mexico City

Polanco stay.Your stay at this Polanco hotel places you within 2 miles (3 km) of Paseo de la Reforma and Chapultepec Park. Also, Angel of Independence Monument is within 2 miles (3 km) and Alameda Central is within 6 miles (10 km).

What's nearby

  • Paseo de la Reforma - 8 min walk - 0.5 miles
  • Auditorio Nacional - 17 min walk - 0.9 miles
  • Chapultepec Park - 19 min walk - 1.0 mile
  • Angel of Independence Monument - 2 min drive - 1.4 miles
  • World Trade Center Mexico City - 5 min drive - 3.3 miles

Getting around

  • Polanco Station - 11 min walk
  • Mexico City Buenavista Station - 17 min drive
  • Benito Juarez International Airport (MEX) - 28 min drive

Restaurants

  • ‪Tierra Garat - ‬3 min walk
  • ‪El Califa - ‬2 min walk
  • ‪CABANNA Restaurant - ‬2 min walk
  • ‪Puerto Madero - ‬2 min walk
  • ‪Ojo de Agua - ‬4 min walk

About this property

Orchid House Polanco

4-star adults-only hotel near Paseo de la Reforma
There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Orchid House Polanco. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Mexico City hotel.

  • 17 guestrooms or units
  • Continental breakfast (free)
  • Deli
  • Terrace on the roof
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Smoking in designated areas
Orchid House Polanco offers 17 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch Smart televisions come with digital channels and Netflix.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered self parking on site (USD 7.15 per day)

Food and drink

  • Free continental breakfast available daily 7:30 AM to noon
  • Snack bar/deli

Accessibility

  • No elevator

Room amenities

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 340
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per vehicle (one-way)
  • Covered self parking fee: USD 7.15 per day
  • Early check-in fee: USD 340 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Orchid House Hotels Hotel Mexico City
Orchid House Hotels Hotel
Orchid House Polanco Hotel
Orchid House Hotel
Orchid House Polanco
Hotel Orchid House Polanco Mexico City
Mexico City Orchid House Polanco Hotel
Hotel Orchid House Polanco
Orchid House Polanco Mexico City
Orchid House Hotels
Orchid House
Orchid House Polanco Hotel
Orchid House Polanco Mexico City
Orchid House Polanco Hotel Mexico City

Frequently asked questions

How close is Orchid House Polanco to the airport?

Orchid House Polanco is 10.1 mi (28-min drive) away from the Benito Juarez International Airport (MEX) airport, the closest popular airport to the property.

Does Orchid House Polanco have an airport shuttle?

Orchid House Polanco offers an airport shuttle 24 hours a day, on request, for a charge of USD 80 per vehicle, one-way.

Does Orchid House Polanco offer free breakfast?

Orchid House Polanco offers free continental breakfast every day from 7:30 AM to noon.

Is there a casino at Orchid House Polanco?

No, there is no casino at this hotel.

What time is check-in at Orchid House Polanco?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in costs USD 340 (subject to availability).

Is there free parking at Orchid House Polanco?

Free parking is not available at this hotel. Self parking is available for USD 7.15 per day.

Does Orchid House Polanco have a pool?

Orchid House Polanco does not have a pool.

Does Orchid House Polanco have a spa?

This hotel doesn't have a spa, but it does offer massages, aromatherapy, and facials.

How close is Orchid House Polanco to downtown Mexico City?

Orchid House Polanco is 3.4 mi away from Mexico City.

Orchid House Polanco Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 267 out of 365 reviews
Rating 8 - Good. 65 out of 365 reviews
Rating 6 - Okay. 18 out of 365 reviews
Rating 4 - Poor. 8 out of 365 reviews
Rating 2 - Terrible. 7 out of 365 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lorena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was great and the staff is VERY accommodating. The only thing I would recommend to the hotel is that our room #14 had the bathroom mirror oddly high. Also, it would be nice for guests to have the option to control water pressure in the shower. Don’t miss the restaurant here either. It’s lovely!
Stayed 2 nights in Apr 2025

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel. Great room and bathroom. Love all the plants and orchids of course
Stayed 7 nights in Apr 2025

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2025

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the property, the staff except For two staff members
Stayed 1 night in Apr 2025

10/10 Excellent

pharra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fabulous experience! The food was amazing and a beautiful setting. Front desk personnel extremely helpful. The room was charming and the entire place continually had the aroma of flowers. I would highly recommend if you are looking for a boutique experience.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AAA
Stayed 1 night in Mar 2025

10/10 Excellent

Lucy Leigh

Stayed 3 nights in Mar 2025

8/10 Good

Nate

Stayed 1 night in Mar 2025

10/10 Excellent

Anderson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Lori, Bellvue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Excellent communication with friendly and professional staff prior to visiting. The bed is like sleeping on a cloud. I kind of just wanted to stay in it but the area around does have loads of great restaurants. We were upgraded to a room with a private balcony area. The vip were 2 beers/soft drinks from mini-fridge. It is located on a roundabout which is fairly quiet at night but does come a bit alive in the morning. I would suggest a little duct tape for over the blue temp. control on the fridge which did brighten the room a little too much at night. Great shower. Nice bar/restaurant. The included breakfast is fruit/cafe americano and a pastry. Really nice property
Stayed 2 nights in Mar 2025

10/10 Excellent

RON R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Boutique Hotel in the heart of.Polanco....So Beautiful
Stayed 2 nights in Mar 2025

8/10 Good

Paula

Liked: Cleanliness
Stayed 7 nights in Mar 2025

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Gildardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice place
Stayed 4 nights in Feb 2025

8/10 Good

Mahmood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel. Great location and friendly staff We would go back to stay there
Stayed 4 nights in Feb 2025

10/10 Excellent

Odessa Paloma

Liked: Cleanliness, staff & service, property conditions & facilities
This is a gorgeous hotel in a safe and quiet neighbourhood, and is close to key attractions like the Anthropology Museum and Museo Rufino Tamayo. Our room was beautiful but a tight fit for two people with two large suitcases. Staff was super helpful and was kind enough to put in some work to book us a tour through Casa Pedregal (a must-visit for design lovers). Having a restaurant at the hotel was very helpful, and we enjoyed the breakfast that came with our room booking. Quick Uber trips to other great neighbourhoods like Roma Norte.
Stayed 7 nights in Oct 2024

8/10 Good

Claudia

Business traveler
Liked: Cleanliness, property conditions & facilities
Great location and very clean. Rooms can be odd shaped and in an unusual spot, so clarify where the room is located.
Stayed 5 nights in Feb 2025

6/10 Okay

rafael

Very nice location Front rooms a little noisy because of lobby
Stayed 1 night in Jan 2025

10/10 Excellent

Analleli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience
Stayed 3 nights in Jan 2025

10/10 Excellent

gisela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was excellent. We love it.
Stayed 4 nights in Sep 2024

10/10 Excellent

Wanisa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed!
Stayed 3 nights in Jan 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed in our stay

I would not recommend staying at this hotel during a trip to CDMX. Unfortunately, our experience here was very disappointing. The rooms are extremely small—my parents kept bumping into each other just trying to get in and out of the bathroom. Our room was also unbearably loud, as it was located next to the kitchen. We were also woken up multiple times throughout the night and early morning by noise from other guests. We didn’t want to leave this review and tried giving the manager a chance to address our concerns by offering a refund or switching our rooms, but they were unwilling to help. It’s unfortunate because the hotel staff is incredibly kind, and this is not their fault. The problem lies with the property itself: the rooms are too cramped, the walls are very thin, and overall, the property seems poorly managed. Ultimately, we had to cut our stay short and switch to another hotel. I cannot recommend this property if you're looking for a comfortable and restful stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

Harold Zol

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was personal comfort and welcome us
Stayed 1 night in Jan 2025