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Hotel Carlota

3.5 star property
3.5-star boutique hotel near Paseo de la Reforma

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Photo gallery for Hotel Carlota

Exterior
Reception
Premium Room | 1 bedroom, premium bedding, in-room safe, desk
1 bedroom, premium bedding, in-room safe, desk
Breakfast, lunch, dinner served; local cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Pool
  • Air conditioning
  • Pet friendly

Explore the area

View in a map
Rio Amazonas No. 73, Col. Cuauhtemoc, Mexico City, 06500
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, U.S. Embassy
    ‪7 min walk‬
  • Place, Angel of Independence Monument
    ‪10 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪11 min drive‬

Room options

View all photos for Deluxe Room

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

1 bedroom, premium bedding, in-room safe, desk

Premium Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, in-room safe, desk

Standard Room

8.0 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Mexico City

Reforma stay.Within a 10-minute walk of this Reforma hotel, you'll find Paseo de la Reforma and Angel of Independence Monument. Palacio de Bellas Artes and Zócalo are also within 3 miles (5 km).

What's nearby

  • Paseo de la Reforma - 3 min walk - 0.2 miles
  • Reforma 222 - 3 min walk - 0.2 miles
  • U.S. Embassy - 7 min walk - 0.4 miles
  • Angel of Independence Monument - 10 min walk - 0.6 miles
  • Monument to the Revolution - 15 min walk - 0.8 miles

Getting around

  • Mexico City Fortuna Station - 9 min drive
  • San Cosme Station - 17 min walk
  • Benito Juarez International Airport (MEX) - 27 min drive

Restaurants

  • ‪Tierra Garat - ‬2 min walk
  • ‪Mezzo Mezzo - ‬3 min walk
  • ‪La Provoleta Asador Argentino - ‬2 min walk
  • ‪El Ronquillo - ‬3 min walk
  • ‪Restaurante La Tregua - ‬1 min walk

About this property

Hotel Carlota

3.5-star boutique hotel near Paseo de la Reforma
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. An outdoor pool, a library, and tour/ticket assistance are also featured at the boutique Hotel Carlota. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Mexico City hotel.

  • 35 guestrooms or units
  • 2 levels
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Carlota offers 35 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Mexico City hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 350 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool
  • Shopping

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per stay, plus a deposit of MXN 1000 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 29 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 350 per person
  • Airport shuttle fee: MXN 1392 per vehicle (roundtrip, maximum occupancy 2)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Carlota Mexico City
Hotel Carlota
Carlota Mexico City

Frequently asked questions

How close is Hotel Carlota to the airport?

Hotel Carlota is 9.4 mi (27-min drive) away from the Benito Juarez International Airport (MEX) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Carlota?

As of Oct 14, 2025, prices found for a 1-night stay for 2 adults at Hotel Carlota on Oct 19, 2025 start from $109.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Carlota have an airport shuttle?

Hotel Carlota offers an airport shuttle 24 hours a day, on request, for a charge of MXN 1392 per vehicle, roundtrip.

Does Hotel Carlota offer free breakfast?

Free breakfast isn’t provided at Hotel Carlota, but cooked-to-order breakfast is offered for a fee of MXN 350 per person. It's available every day from 8:00 AM to noon.

Is there a casino at Hotel Carlota?

No, there is no casino at this hotel.

What time is check-in at Hotel Carlota?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Carlota?

This hotel offers free self parking.

Does Hotel Carlota have a pool?

Hotel Carlota features an outdoor pool.

Does Hotel Carlota have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Carlota have a spa?

There are no spa services available at this hotel.

How close is Hotel Carlota to downtown Mexico City?

Hotel Carlota is 1.9 mi away from Mexico City.

Hotel Carlota Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 286 out of 547 reviews
Rating 8 - Good. 135 out of 547 reviews
Rating 6 - Okay. 69 out of 547 reviews
Rating 4 - Poor. 32 out of 547 reviews
Rating 2 - Terrible. 25 out of 547 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was such a great stay, i will be coming back!
Stayed 1 night in Jul 2025

10/10 Excellent

Zac

Stayed 7 nights in Jun 2025

8/10 Good

Teu

Liked: Amenities
Disliked: Property conditions & facilities
Nice hotel but every time I stay there’s something wrong with my room, whether the showers broken or this last time our aircon was so loud I could barely sleep! I wasn’t able to turn it off. The pool area is great!
Stayed 1 night in Apr 2025

10/10 Excellent

Rudy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it!!
Stayed 1 night in Jul 2025

10/10 Excellent

Edgar Gaston

Liked: Staff & service, property conditions & facilities
Es un hotel excelente, el staff fue muy amigable y servicial, tenia las amenidades necesarias pero el baño no estaba muy limpio que digamos, pero todo lo demas perfecto
Stayed 1 night in Jul 2025

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Decent hotel. Room bate and switch.

I recently booked a 4 night stay at Hotel Carlota while traveling with a group of friends. Upon arrival I was informed that the "suite" that I had booked was not the room that I would be getting because the ticket that the hotel had received was for a standard room. We were shown the standard room and it was tiny. I returned to the desk with my hotel.com confirmation which clearly stated "suite" on my confirmation (I believe I initially paid $60 or so per night more for the upgraded room) but was told again that they have me in a standard room. They were happy to "upgrade" me to a suite for an additional amount (around $255 USD for my stay) which I finally gave in on because we had been traveling all day and had dinner plans. No customer service options with hotel.com and no help from the hotel. First time that this has ever happened using hotels.com but it was very obnoxious.
Stayed 4 nights in Jun 2025

8/10 Good

Tera

Stayed 1 night in Jun 2025

10/10 Excellent

Travis, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel
Stayed 1 night in May 2025

8/10 Good

Alfonso

Liked: Cleanliness, staff & service
The location is convenient the rooms are decent, amenities are excellent. The pool gives the impression of being dirty, so you don’t really feel like going in. The staff is mostly excellent, very kind and helpful. The only strange thing was that they use the common areas to eat, and chat. When I arrived the staff was having lunch at the bar, and then i went up to a lounge area and other staff was having their lunch there, I think its uncofortable for both clients and staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Charles

Stayed 3 nights in Apr 2025

8/10 Good

ALEX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time in the city and really liked this property more than my last(nh hotel). Staff are great. Close to everything from nightslife to parks, food etc. Only thing I didnt like is they seem to turn off or up the ac at night.I like to sleep in the cold. Other than that id recommend staying here.
Stayed 3 nights in May 2025

6/10 Okay

John, Astoria

Liked: Staff & service, property conditions & facilities
The staff was friendly, and the room was very fine. However, I woke up to a roach in my room one morning that I made to kill. They staff came to clean my room and left the dead roach by the door. Besides that everything was fine.
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

I recently stayed at Hotel Carlota for a weekend trip. The hotel itself is very clean, modern, and rooms are spacious. All the staff members were friendly and helpful!! A plus is hotel parking is free. My only complaint is I got a room facing the street which was very noisy. You could hear neighbors and cars the entire night. However I believe moving rooms could help with this. Overall I would stay again!
Stayed 2 nights in Mar 2025

10/10 Excellent

JORGE, boca raton

Business traveler
Liked: Cleanliness, staff & service
A/C unit not working properly, and the room was hot all night.
Stayed 1 night in Apr 2025

6/10 Okay

Arturo

Traveled with group
Liked: Cleanliness, staff & service, amenities
I like the ubication, walkable area and security. I dislike the room installations, the AC is really noisy and the bathroom plumbing is in bad conditions.
Stayed 3 nights in Apr 2025

8/10 Good

Alfonso

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but perfect to stay
Stayed 1 night in Apr 2025

10/10 Excellent

Gustavo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel to stay. But need to work with the WiFi on the rooms.
Stayed 2 nights in Apr 2025

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and super chic

Great hotel, clean, super chic
Stayed 3 nights in Mar 2025

10/10 Excellent

Efrain, Melrose Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location
Stayed 4 nights in Sep 2024

4/10 Poor

adel

Traveled with family
Disliked: Amenities, property conditions & facilities
The staff is very helpful and nice. The hotel needs a lot of work; rusty pipes, bad quality towels, and very bad internet. I see the hotel responded to previous complaints about internet that it was addressed, the WiFi is still pretty bad. The hotel is also very noisy, they have music until late on the weekends
Stayed 5 nights in Dec 2024

2/10 Terrible

Erik

Liked: Room comfort
Disliked: Staff & service

Terrible hotel

Terrible experience got charged for soemthing at the mini bar that I didnt get , couldnt get it sorted out with front desk and they were completely useless , ended just paying for it instead of wasting time
Stayed 2 nights in Jan 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very comfortable beds and tasty, popular local cafe. Rooms have small windows onto courtyard and no view.
Stayed 3 nights in Dec 2024

10/10 Excellent

Sandro Xavier, HUIXQUILUCAN

Stayed 1 night in Dec 2024

10/10 Excellent

LUIS RAMSES

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024