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The Palms Resort of Mazatlan

3.0 star property
Beachfront resort near Witches Beach

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Photo gallery for The Palms Resort of Mazatlan

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Garden
Front of property
On the beach, beach volleyball

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
  • Place, Playa Brujas
    ‪10 min walk‬
  • Place, The Mazatlan Malecón
    ‪3 min drive‬
  • Place, Cerritos Beach
    ‪3 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, Ocean View

Suite, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Suite, Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • 7190 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Ocean View

9.0 out of 10
Wonderful
(39 reviews)
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, City View

9.2 out of 10
Wonderful
(20 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(44 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(52 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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  • Parking included
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About the neighborhood

Mazatlán

On the beach.Your stay at this Zona Dorada resort places you within 3 miles (5 km) of The Mazatlan Malecón and Witches Beach. Playa Norte and Cerritos Beach are also within 3 miles (5 km).
View more Resorts in MazatlánOpens in a new window

What's nearby

  • Playa Brujas - 10 min walk - 0.6 miles
  • Punta Camaron Beach - 2 min drive - 1.2 miles
  • The Mazatlan Malecón - 3 min drive - 2.0 miles
  • Cerritos Beach - 3 min drive - 1.7 miles
  • El Cid Country Club Golf Course - 4 min drive - 1.2 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 31 min drive

Restaurants

  • ‪Le Frolle - ‬6 min walk
  • ‪Panamá - ‬1 min walk
  • ‪Los Arcos - ‬2 min walk
  • ‪Sunny Buns - ‬4 min walk
  • ‪La Concha Restaurant - ‬5 min walk

About this property

The Palms Resort of Mazatlan

Beachfront resort near Witches Beach
The Palms Resort of Mazatlan offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this resort measures 7973 square feet (741 square meters) and includes a conference center. Spa services, a terrace, and gift shops/newsstands are also featured at the business-friendly The Palms Resort of Mazatlan. Valet parking is free.

This Mazatlán resort is smoke free.

  • 1 building
  • 189 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 7973 sq ft of conference space
  • 741 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
The Palms Resort of Mazatlan offers 189 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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  • Spa
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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 265 to 400 for adults and MXN 265 to 400 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Things to do

  • Beach volleyball
  • Children's pool
  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palms Resort of Mazatlan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 400.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults, and MXN 265 to 400 for children
  • Rollaway bed fee: MXN 400.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

Frequently asked questions

How close is The Palms Resort of Mazatlan to the airport?

The Palms Resort of Mazatlan is 21.6 mi (31-min drive) away from the General Rafael Buelna Intl. Airport (MZT) airport, the closest popular airport to the property.

Does The Palms Resort of Mazatlan have an airport shuttle?

Airport shuttle services are not available at The Palms Resort of Mazatlan.

How close is The Palms Resort of Mazatlan to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does The Palms Resort of Mazatlan offer free breakfast?

Free breakfast isn’t offered at The Palms Resort of Mazatlan, but cooked-to-order breakfast is offered for a fee of between MXN 265 and 400 for adults, MXN 265 and 400 for children. It's available every day from 7 AM to noon.

Is there a casino at The Palms Resort of Mazatlan?

No, there is no casino at this resort, but Casino del Rey (2-min drive) and MonteCarlo Casino (3-min drive) are nearby.

What time is check-in at The Palms Resort of Mazatlan?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at The Palms Resort of Mazatlan?

This resort offers free valet parking.

Does The Palms Resort of Mazatlan have a pool?

The Palms Resort of Mazatlan features an outdoor pool and a children's pool. Guests can enjoy pool access from 8:00 AM to 9:00 PM.

Does The Palms Resort of Mazatlan have a restaurant?

The Palms Resort of Mazatlan is home to Restaurant Panama, which features a beachfront location and al fresco dining.

Does The Palms Resort of Mazatlan have a spa?

This resort doesn't have a spa, but it does offer massages.

How close is The Palms Resort of Mazatlan to downtown Mazatlán?

The Palms Resort of Mazatlan is 0.3 mi away from El Encanto.

The Palms Resort of Mazatlan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 606 out of 1007 reviews
Rating 8 - Good. 233 out of 1007 reviews
Rating 6 - Okay. 93 out of 1007 reviews
Rating 4 - Poor. 44 out of 1007 reviews
Rating 2 - Terrible. 31 out of 1007 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul, WEST REDDING

Liked: Cleanliness, amenities, property conditions & facilities
A++
Stayed 1 night in Dec 2025

6/10 Okay

CECILE, NEW BRIGHTON

Traveled with family
Staff are not prepared for English speaking guests. It seemed the staff went out of their way to make us feel unwelcome There was loud construction/drilling in the room next to ours. We had to ask for clean towels and toilet paper because staff did not provide them when the room was cleaned each day. Sometimes the room was not cleaned until evening.
Stayed 7 nights in Nov 2025

6/10 Okay

abel

Stayed 2 nights in Sep 2025

10/10 Excellent

Raymundo

Stayed 2 nights in Sep 2025

10/10 Excellent

Maria Margarita

Stayed 1 night in Sep 2025

8/10 Good

Sandy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 5 nights in Sep 2025

10/10 Excellent

Armando

Stayed 3 nights in Aug 2025

10/10 Excellent

Marcos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel....
Stayed 1 night in Aug 2025

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how everything was cleaned and quiet. I wish the parking lot was closer to the hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2025

8/10 Good

Alicia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the food and the staff
Stayed 3 nights in Jul 2025

4/10 Poor

Guadalupe

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was not willing to give me an explanation as to why my dad could not come up to my room to just visit. My dad resides in Mazatlan and he wanted to come upstairs to get some stuff I had brought for him . I had to pay an additional 400 pesos a night if I wanted him to go past the lobby. I asked to point out the policy in the paperwork I signed as well to point out where was that information in Expedia. They had zero explanation and they left me to wait for the general manager which also could not give me a clear explanation. She stated “ it’s policy” I said I will honor it if she can point out to where it states that. The room was hot, the vents are dirty and old. The shower rail was broken. The windows were missing blinds, the walls were dirty. The cleaning crew were the only nice ones the whole time we were there. They also did. It allowed for you to go to the pool with any bags, coolers, snacks, or speakers. They will turn you back around. I have pictures that I can submit as well as to how the condition in the room was for me. Expedia needs to be aware of what type of customer service is being given to their customers as well the reality of the state of the rooms . For the price I paid , I minus well would of stated at the Hilton with better quality of hospitality and care. I’ve had stayed at the palms at least 5 times prior and by far this has been the worse welcoming.
Stayed 6 nights in Jul 2025

10/10 Excellent

Raudel

Stayed 2 nights in Jul 2025

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2025

6/10 Okay

Juan

Stayed 2 nights in Jul 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
The view was amazing
Stayed 4 nights in Jul 2025

6/10 Okay

Ricco

Liked: Cleanliness, property conditions & facilities
It was nice, no beach and no Banda but there is access to the beach
Stayed 3 nights in Jun 2025

10/10 Excellent

Drew, O Fallon

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The property is a bit old but well kept. The staff is friendly and the views are beautiful
Stayed 5 nights in Jun 2025

10/10 Excellent

Mercedez

Stayed 2 nights in May 2025

10/10 Excellent

asuncion

Traveled with family
Liked: Cleanliness, amenities
I'm definitely returning, my only complaint was the a/c😪 i need sir. But everything else was so perfect
Stayed 2 nights in Jun 2025

10/10 Excellent

Rhonda

Stayed 1 night in Jun 2025

4/10 Poor

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Very young staff that were not trained to serve. Always talking to each other instead of customer service. Was consuming drinks from hotel but if you didnt get a bucket no ice was served. Order six beers. They put on table just there no ice. You have to get your own. Very poor customer service. Will not come again.
Stayed 4 nights in Jun 2025

8/10 Good

Noemi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property location and amenities are amazing , cleanliness and transportation availability is also great. The only con is that the employees are not always the friendliest and can be rude especially around the pool and towel area.
Stayed 4 nights in May 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is a great place to relax and location is close to everything
Stayed 3 nights in May 2025