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Relais & Châteaux Heritage Madrid

Property class: 5 and above
5-star luxury hotel near El Retiro Park

Choose dates to view prices

Photo gallery for Relais & Châteaux Heritage Madrid

A spacious lobby with a checkered floor, seating areas with tropical leaf-patterned upholstery, and a large mirror reflecting the space.
A well-lit indoor seating area with a view of the outdoor patio. There are three chairs and a table with a black box on it.
A black double door with a decorative arch above it, flanked by two potted plants.
A room with a large window, a chandelier, a table, and two chairs.
A room with a checkered floor, a large mirror, and a potted plant.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
Calle Diego de León, 43, Madrid, 28006
  • Place, Paseo de la Castellana
    ‪10 min walk‬
  • Place, ABC Serrano
    ‪11 min walk‬
  • Place, Movistar Arena
    ‪18 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Triple Room

A hotel room with a large bed, a sofa, a desk, two chairs, a window with curtains, and two lamps.

Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room

A neatly made bed with a dark headboard, white bedding, and a patterned throw. There is a window with curtains, a chair, and a wall with a detailed mural.

Superior Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

A neatly made bed with white linens and a dark headboard, framed by two wall-mounted lamps.

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room, Connecting Rooms

A hotel room with a bed, a sofa, a chair, and a table. There is a window with curtains, a framed picture on the wall, and a patterned carpet.

Family Room, Connecting Rooms

8.0 out of 10
Very good
(1 review)
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Double Room

A hotel room with a large bed, two bedside tables, a chair, and a window with curtains.

Deluxe Double Room

10.0 out of 10
Exceptional
(7 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Double Room, Mobility Accessible (interior)

A hotel room with a large bed, two bedside lamps, a green patterned wall, and a window with curtains.

Double Room, Mobility Accessible (interior)

  • 236 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room, Connecting Rooms (Deluxe)

A bedroom with a patterned wallpaper, a bed with a patterned bedspread, two bedside lamps, a bench, and a framed picture on the wall.

Family Room, Connecting Rooms (Deluxe)

  • 699 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Classic Double Room (interior)

A hotel room with a large bed, a desk, a chair, a television, and a window with curtains.

Classic Double Room (interior)

9.6 out of 10
Exceptional
(19 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

Madrid

Salamanca stay.Your stay at this Salamanca hotel places you within 2 miles (3 km) of El Retiro Park and Bernabéu Stadium. Thyssen-Bornemisza National Museum and National Prado Museum are also within 3 miles (5 km).

What's nearby

  • Paseo de la Castellana - 10 min walk - 0.5 miles
  • ABC Serrano - 11 min walk - 0.6 miles
  • El Corte Inglés - 14 min walk - 0.8 miles
  • Movistar Arena - 18 min walk - 1.0 mile
  • El Retiro Park - 3 min drive - 1.2 miles

Getting around

  • Madrid Recoletos Station - 3 min drive
  • Diego de Leon Station - 4 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive

Restaurants

  • ‪Utøpico - Specialty Coffee - ‬4 min walk
  • ‪Levadura Madre - ‬1 min walk
  • ‪Bendita Locura Coffee - ‬1 min walk
  • ‪Rodilla - ‬3 min walk
  • ‪Restaurante Encinas - ‬3 min walk

About this property

Relais & Châteaux Heritage Madrid

5-star luxury hotel near El Retiro Park
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Relais & Châteaux Heritage Madrid.

This 5-star Madrid hotel is smoke free.

  • 46 guestrooms or units
  • Meeting rooms
  • Built in 2017
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Relais & Châteaux Heritage Madrid offers 46 accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Madrid hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

The property is a member of Relais & Chateaux.

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Nov 15 - Nov 16
Total with taxes and fees
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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: EUR 38 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • Flat-screen TV
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Weight limit: 15 lbs per pet

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 38 per person
  • Airport shuttle fee: EUR 170 per vehicle (roundtrip, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid
Relais Châteaux Heritage Madrid
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid

Frequently asked questions

How close is Relais & Châteaux Heritage Madrid to the airport?

Relais & Châteaux Heritage Madrid is 7.2 mi (11-min drive) away from the Adolfo Suarez Madrid-Barajas Airport (MAD) airport, the closest popular airport to the property.

How much does it cost to stay at Relais & Châteaux Heritage Madrid?

As of Oct 15, 2026, prices found for a 1-night stay for 2 adults at Relais & Châteaux Heritage Madrid on Nov 2, 2026 start from $385, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Relais & Châteaux Heritage Madrid have an airport shuttle?

Relais & Châteaux Heritage Madrid offers an airport shuttle 24 hours a day, at scheduled times, for a charge of EUR 170 per vehicle, roundtrip.

Does Relais & Châteaux Heritage Madrid offer free breakfast?

Free breakfast isn’t provided at Relais & Châteaux Heritage Madrid, but buffet breakfast is offered for a fee of EUR 38 per person. It's available every day from 7:30 AM to 11:30 AM.

Is there a casino at Relais & Châteaux Heritage Madrid?

No, there is no casino at this hotel, but Casino Gran Via (5-min drive) is nearby.

What time is check-in at Relais & Châteaux Heritage Madrid?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Relais & Châteaux Heritage Madrid?

Free parking is not available at this hotel.

Does Relais & Châteaux Heritage Madrid have a pool?

Relais & Châteaux Heritage Madrid does not have a pool.

Does Relais & Châteaux Heritage Madrid have a restaurant?

Yes, there is a restaurant on site.

Does Relais & Châteaux Heritage Madrid have a spa?

There are no spa services available at this hotel.

How close is Relais & Châteaux Heritage Madrid to downtown Madrid?

Relais & Châteaux Heritage Madrid is 1.8 mi away from Madrid.

Relais & Châteaux Heritage Madrid Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 531 out of 619 reviews
Rating 8 - Good. 66 out of 619 reviews
Rating 6 - Okay. 13 out of 619 reviews
Rating 4 - Poor. 5 out of 619 reviews
Rating 2 - Terrible. 4 out of 619 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent boutique style hotel with excellent rooms and great food. We had lunch and breakfast and both were amazing. The highlight for me were the staff and management....will be back!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelllent hotel. We arrived early from america and they find us a room very early in the morning. The room very nice and the beds super confortable
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and all is New and clean
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , employees are young, they are in process to be good!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful stay at The Relais & Châteaux Heritage in Madrid! The hotels is simply gorgeous, our the rooms are beautifully decorated and comfortable with every possible detail thought of. It is in a fantastic location, and the breakfast was delicious! Most importantly the staff was exceptional! Juan, Celeste, and Elsa were all so helpful and accommodating, and Olga at breakfast was the absolute sweetest! We are looking forward to our next stay, and highly recommend this beautiful gem to anyone wanting a luxurious stay while visiting Madrid!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the hospitality that makes this place special. Good, old-fashioned, nothing-is-too-much-trouble, service - from the warmest welcome with a cool-down drink, to the porters (special mention to Bara!), housekeeping (beds turned down in the evening with a chocolate left), and water for the journey when we left. Welcome and leaving gifts demonstrate that guests are valued, and are a nice touch. Our room was traditional, but comfortable - a good night’s sleep with plush pillows. Sited on a very busy road, but don’t let that put you off - you can’t hear any road noise at all inside the room. 3 metro stations within easy walking distance.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location.
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent small luxury hotel. Very friendly staff are knowledgeable and helpful. Beautiful rooms are elegantly decorated and comfortable. Great location close to great shopping and dining options.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful rooms and extremely helpful staff.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and awesome breakfast
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was expensive, 30 euros per person
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful room and helpful staff.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great breakfast, great service!
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

We loved our stay - just perfect!
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well located, super clean rooms.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice hotel.
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Food was mediocre, staff is fantastic , hotel is ok
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and the services
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location for shopping and dining.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and the hotel was spotless so well located and very comfortable
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic! The property is beautiful and located in a great area. Would highly recommend.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Had a lovely experience at the Heritage hotel
Stayed 5 nights in May 2025