2/10 Terrible
Danielle
Traveled with family and small children
Apr 20, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at the Holiday Inn as the halfway point while coming home from vacation. We were looking forward to a restful night after driving 11 hours and unfortunately that was not the case. The hotel has quiet hours from 10-7 however these were not adhered to nor was anyone enforcing them. We were kept up all night by loud people in the hallways shouting, running up and down the hall and playing music. It was not a restful night. On top of that, the “suites” were adjoining rooms so we could hear everything in the room next to ours. The blow dryer was extremely loud from next door early in the morning and it sounded like it was in the same room as ours. We could hear EVERYTHING in the bathroom next door. Additionally the phone in our room did not work and was filthy and sticky. The refrigerator did not stay cold and had no adjustments. We ended up having to throw out food that we kept in the fridge because we feared it was spoiled after not being kept cold enough all night. The shade in the room was broken and stuck at an angle and we could not pull it down. The room only had two towels (for 5 people) and I had to go and search for more. We used the pull out sofa and no linens or pillows were provided so I had to go down again to get them from the front desk. None of the hand sanitizer dispensers had anything in them. Our bed had crumbs on the sheets that were not from us. Breakfast was fine, staff was pleasant enough but overall the hotel needs improvements. Will not return.
Danielle
Stayed 1 night in Apr 2025