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The Peninsula London

5.0 star property
Family-friendly 5-star hotel near Harrods

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Photo gallery for The Peninsula London

Cafe
Creator video - submitted by Margot Lee
Grand Premier Park Room ,1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, minibar
Egyptian cotton sheets, premium bedding, down comforters, minibar
Grand Premier Terrace Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, minibar

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Pet friendly
  • Breakfast available
  • 24/7 front desk

Explore the area

View in a map
1 GROSVENOR PLACE, London, England, SW1X 7HJ
  • Hyde Park
    ‪5 min walk‬
  • Buckingham Palace
    ‪11 min walk‬
  • Big Ben
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪31 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, down comforters, minibar

Superior Room, 1 King Bed, Accessible

  • 549 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premier Room, 1 King Bed, Accessible

  • 51 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed, Accessible

  • 549 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Suite, 1 King Bed, Accessible

  • 90 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, down comforters, minibar

Superior Suite, 1 King Bed, Accessible

  • 872 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for The Grand Terrace Suite, 1 King Bed

The Grand Terrace Suite, 1 King Bed | Living area | 35-inch LED TV with digital channels, toys, printers

The Grand Terrace Suite, 1 King Bed

  • 4758 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for The Palace Suite, 1 King Bed

The Palace Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, minibar

The Palace Suite, 1 King Bed

  • 2605 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for The Peninsula Suite, 1 King Bed

The Peninsula Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, minibar

The Peninsula Suite, 1 King Bed

  • 5059 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Premier Park Suite, 2 Double Beds

Grand Premier Park Suite, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Premier Park Suite, 2 Double Beds

  • 947 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Grand Premier Park Suite, 1 King Bed

Grand Premier Park Suite, 1 King Bed | Living area | 35-inch LED TV with digital channels, toys, printers

Grand Premier Park Suite, 1 King Bed

  • 1173 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for The Arch Suite, 1 King Bed

The Arch Suite, 1 King Bed | Living area | 35-inch LED TV with digital channels, toys, printers

The Arch Suite, 1 King Bed

  • 2024 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Premier Terrace Suite, 1 King Bed

Grand Premier Terrace Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Premier Terrace Suite, 1 King Bed

  • 947 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Premier Suite, 2 Double Beds

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premier Suite, 2 Double Beds

  • 840 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premier Suite, 1 King Bed

  • 840 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Premier Suite, 2 Double Beds

Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Premier Suite, 2 Double Beds

  • 1184 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Grand Premier Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Premier Suite, 1 King Bed

  • 1184 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 2 Double Beds

Superior Suite, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters, minibar

Superior Suite, 2 Double Beds

  • 872 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters, minibar

Junior Suite, 2 Double Beds

  • 743 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Suite, 2 Double Beds

35-inch LED TV with digital channels, toys, printers

Deluxe Suite, 2 Double Beds

  • 969 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Suite, 1 King Bed

  • 969 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Premier Terrace Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Premier Terrace Room, 1 King Bed

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Premier Park Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Premier Park Room, 2 Double Beds

  • 560 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, minibar

Junior Suite, 1 King Bed

  • 743 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Premier Terrace Room, 2 Twin Beds

Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Premier Terrace Room, 2 Twin Beds

  • 624 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Room, 2 Twin Beds

Premier Room, 2 Twin Beds | Egyptian cotton sheets, premium bedding, down comforters, minibar

Premier Room, 2 Twin Beds

  • 549 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 549 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Premier Park Room ,1 King Bed

Grand Premier Park Room ,1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Premier Park Room ,1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, minibar

Superior Room, 1 King Bed

  • 549 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Room, 2 Twin Beds

  • 549 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(8 reviews)
  • 549 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

London

City center retreat .At this London City Centre hotel, you'll be within a 5-minute walk of Green Park and Hyde Park. Also, Buckingham Palace is within half a mile (1 km) and Harrods is within 2 miles (3 km).

What's nearby

  • Green Park - 4 min walk - 0.2 miles
  • Hyde Park - 5 min walk - 0.3 miles
  • Buckingham Palace - 11 min walk - 0.6 miles
  • Royal Albert Hall - 3 min drive - 1.0 mile
  • Big Ben - 4 min drive - 1.3 miles

Getting around

  • Hyde Park Corner Underground Station - 2 min walk
  • London Victoria Station - 11 min walk
  • Heathrow Airport (LHR) - 36 min drive

Restaurants

  • ‪The Peninsula Boutique & Café - ‬1 min walk
  • ‪Intercontinental Club Lounge - ‬5 min walk
  • ‪The Berkeley Bar & Terrace - ‬5 min walk
  • ‪Theo Randall - ‬5 min walk
  • ‪Library Bar - ‬1 min walk

About this property

The Peninsula London

Family-friendly 5-star hotel near Harrods
There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. Event space at this hotel measures 7492 square feet (696 square meters) and includes conference space. An indoor pool, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury The Peninsula London. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star London hotel is smoke free.

  • 190 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • 7492 sq ft of conference space
  • 696 sq m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Coffee shop
The Peninsula London offers 190 accommodations with minibars and espresso makers. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 35-inch LED televisions come with digital channels.

Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), Czech, Danish, Dutch, English, Filipino, Finnish, French, German, Greek, Irish, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish

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Property amenities

Family friendly

  • Baby toys
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Dining table
  • High chair
  • In-room crib
  • Indoor pool
  • Soundproofed rooms
  • Stroller

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered valet parking on site (GBP 75 per night)
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: GBP 44 to 49 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Things to do

  • Designer stores
  • Indoor pool
  • Shopping
  • Wine tasting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • High-pile carpet in room
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 35-inch LED TV with digital channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Printer
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per pet, per night
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls, pet-sitting services, and pet grooming services are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 44 to 49 per person
  • Covered valet parking fee: GBP 75 per night
  • Pet fee: GBP 50 per pet, per night
  • Service animals are exempt from fees
  • Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

The Peninsula London Hotel
The Peninsula London London
The Peninsula London Hotel London

Frequently asked questions

How close is The Peninsula London to the airport?

The Peninsula London is 10.1 mi (43-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at The Peninsula London?

As of Aug 21, 2025, prices found for a 1-night stay for 2 adults at The Peninsula London on Sep 3, 2025 start from $1,051.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Peninsula London have an airport shuttle?

Airport shuttle services are not available at The Peninsula London.

Does The Peninsula London offer free breakfast?

Free breakfast isn’t provided at The Peninsula London, but full breakfast is offered for a fee of between GBP 44 and 49 per person. It's available every day from 6:30 AM to 11:00 AM.

Is there a casino at The Peninsula London?

No, there is no casino at this hotel.

What time is check-in at The Peninsula London?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at The Peninsula London?

Free parking is not available at this hotel. Valet parking is available for GBP 75 per night.

Does The Peninsula London have a pool?

The Peninsula London features an indoor pool.

Does The Peninsula London have a restaurant?

There are 3 onsite restaurants, offering options like British cuisine, brunch, and happy hour.

Does The Peninsula London have a spa?

There are no spa services available at this hotel.

How close is The Peninsula London to downtown London?

The Peninsula London is 1.1 mi away from London.

The Peninsula London Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 78 out of 81 reviews
Rating 8 - Good. 1 out of 81 reviews
Rating 6 - Okay. 1 out of 81 reviews
Rating 4 - Poor. 0 out of 81 reviews
Rating 2 - Terrible. 1 out of 81 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Majid

Stayed 8 nights in Apr 2025

10/10 Excellent

Tal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

I’ve been to many hotels that cost thousands of dollars per night, and I consider this one as top 5 I ever been at. Great service, phenomenal attention to details and great material in the rooms. The only drew back is the food , which is mediocre at best, but since you are in London, there are more than enough options to dine out.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A model of excellence

I travel a lot for business and this is certainly the best hotel in London and one of the nicest at which I have stayed anywhere in the world. The service is impeccable. Very professional yet warm and friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Nanxi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is definitely amazing, the room is great, reached my expectation. The room facilities are new and smart. Great amenities.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mohamed E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely brilliant

Amazing experience Great property Brilliant location Great service Fantastic amenities
Stayed 1 night in Feb 2025

10/10 Excellent

Nicolae

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very special

As a new hotel you would think it may lack that sense of history and character of other London hotels…this was absolutely not the case. Fantastic from start to finish. The rooms are beautiful, service is impeccable and all the facilities you could want. Beautiful small touches to make you feel special. We also loved the bar and the restaurant Brooklands is an absolute must! The best Michelin starred restaurant we have been to so far.
Stayed 1 night in Feb 2025

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2024

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Chi K.

Liked: Cleanliness, staff & service, property conditions & facilities
All I can say is that I can’t wait to go back. Absolutely the best hotel experience that I’ve ever had. Attentive staff is the best part of the whole experience. They were thoughtful, caring, and very reactive and respectful.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2024

8/10 Good

Marian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fair

Okay. Requested for a city view and upgrade for my daughter’s graduation celebrations. Apparently city views were declined, and upgrade wasn't to satisfaction..
Stayed 1 night in Jul 2024

10/10 Excellent

WEI

Stayed 2 nights in Aug 2024

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amenities and staff with great location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surely - now London’s best hotel?

What an amazing experience. This was a staycation for my husband’s special birthday and boy did they deliver! From the start - impeccable service. Even when there was a mix up on rooms, the manager quickly rectified this. The restaurants were superb; especially The Lobby & Brooklands - outstanding quality and staff who were very accommodating for our picky kids palates! The bar opposite brooklands was nice too - great cocktails but one of the waitresses was unnecessarily rude & unprofessional when we pointed out that she got my husband’s drink wrong! The spa was a lovely highlight. New facilities and peaceful ambience. However, 1 or 2 of the staff were quite overbearing and imposing! Despite that however the kids had fun thanks to some helpful pool toys & colourful fruit ice lollies! But the pies de resistance which made up for these minor issues had to be the suites - absolutely amazing - beautifully designed, spacious for central London and incredibly comfortable. Slept like a baby and the boys loved it. Room service was fab too. They also made an effort to decorate it with balloons and some treats. Overall - amazing service & memories! Almost perfect if not for a few staff members. Will def consider coming again.
Stayed 1 night in May 2024

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surely - now London’s best hotel?

What an amazing experience. This was a staycation for my husband’s special birthday and boy did they deliver! From the start - impeccable service. Even when there was a mix up on rooms, the manager quickly rectified this. The restaurants were superb; especially The Lobby & Brooklands - outstanding Michelin star quality and staff who were very accommodating for our picky kids palates! The bar opposite brooklands was nice too - great cocktails but one of the waitresses was unnecessarily rude & unprofessional when we pointed out that she got my husband’s drink wrong! The spa was a lovely highlight. New facilities and peaceful ambience. However, 1 of 2 of the staff were quite overbearing and imposing! Despite that however the kids had fun thanks to some helpful pool toys & colourful fruit ice lollies! But the pies de resistance which made up for these minor issues had to be the suites - absolutely amazing - beautifully designed, spacious for central London and incredibly comfortable. Slept like a baby and the boys loved it. Room service was fab too. They also made an effort to decorate it with balloons and some treats. Overall - amazing service & memories! Almost perfect if not for a few staff members. Will def consider coming again.
Stayed 1 night in May 2024

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surely - now London’s best hotel?

What an amazing stay. This was a booking for my husbands special birthday and boy did they deliver. From the start - impeccable service. Even when there was a mix up on room photos on site vs reality the manager quickly rectified this. Everything was outstanding - the restaurants were superb; especially The Lobby & Brooklands - Michelin star quality and accommodating for our picky kids palates! The bar opposite brooklands was nice too - great cocktails but one of the waitresses was unnecessarily rude & unprofessional when we pointed out that she got my husband’s drink wrong! The spa was a lovely highlight. New and peaceful. Some of the staff were unnecessarily overbearing and disruptive! But the pies de resistance which made up for the tiny issues has to be the suites - absolutely amazing - beautifully designed, spacious for central London and incredibly comfortable. Slept like a baby and the boys loved it. Room service was fab too. They also made an effort to decorate it with balloons and some chanpagne and treats for the kids. Overall - superb service & memories! Almost perfect if not for a few staff members. Will def consider coming again.
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Stayed 4 nights in Jun 2024

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Vladimir, Miami

Stayed 1 night in Jun 2024

10/10 Excellent

othman

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vvip
Stayed 3 nights in Jun 2024

6/10 Okay

Hang Yan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024